Marian Yates
Glenview,QLD
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
33
33
years of professional experience
Work History
Office Manager
Nicholl And Young Property
03.2021 - Current
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential business costs. eg spending and recouping $350,000 / year in advertising cots.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants. eg Weekend away in Brisbane for staff including entertainment, accommodation and dining. Also small staff meeting events eg playing tennis and BBQ.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams. eg automated way for staff to email out relevant documents to customers
- Assisted in the recruitment process and onboarding new employees to promote a seamless integration into the team dynamic. eg set up onboarding system and compliance checklist.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly. eg staff felt comfortable coming to me with concerns which I could then discuss with the business owners and mediate.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Payroll - Xero
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence. eg always addressed the issue quickly and came back to the client with more information to try and resolve issue.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors. Developed relationships with suppliers and solicitors to ensure we received best service possible.
- Managed compliance to keep organisation operating within legal and regulatory guidelines. Kept updated with compliance issues relating to our industry and implemented training and policies for staff.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Office Assistant
Direct Collective
09.2018 - 03.2021
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Collaborated with various departments to complete assigned tasks.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
Business Owner
Platinum Property
03.2005 - 09.2009
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Expanded market reach with targeted marketing campaigns and strategic partnerships.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Back Office Assistant
Harcourts Mooloolaba
01.2001 - 03.2005
- Enhanced department efficiency by streamlining filing systems and organizing office materials.
- Provided timely support to various departments, ensuring smooth daily operations and increased productivity.
- Reduced errors in data entry tasks by implementing a double-check system for accuracy.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Introduced organization systems to keep filed customer documents confidential and increase operational efficiency.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Provided administrative support with accurate document preparation and data entry.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Receptionist Administrator
Raine And Horne Business Brokers
01.1998 - 01.2001
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Supported executive staff with calendar management, meeting coordination.
- Facilitated seamless business operations by acting as a liaison between clients/vendors/staff when necessary for conflict resolution or problem solving.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Teacher
NSW Department Of Education
02.1991 - 11.1996
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Organized extracurricular activities such as clubs or field trips that enriched students'' learning experiences outside the traditional classroom setting.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Implemented behaviour modification strategies, resulting in improved self-regulation and classroom participation among students.
- Kept students on-task with proactive behaviour modification and positive reinforcement strategies.
- Graded and evaluated student assignments, papers, and course work.
- Participated in parent teacher conference to discuss developments of students and increase support.
Education
Cert 4 Leadership And Management -
Strategix
Loganholme, QLD05.2023
Diploma of Education -
University of New England
Armidale, NSW12.1990
Bachelor of Arts - English And History
University of New England
Armidale, NSW12.1990
Skills
- Customer Service
- Office Management
- Compliance Monitoring
- Bookkeeping / Payroll
- Administrative Support
- Regulatory Compliance
- Training and Coaching
- Excellent Multi-Tasking Ability
- Clear Oral/Written Communication
- Time Management
- Software Proficiency
- Problem Solving
Camping, Netball, Reading, Walking, love animals.
A little about myself away from work - my favourite holiday is camping with my family. I'm currently the president of my daughters netball club. We live on 3 acres and I spend a lot of time working in the gardens and maintaining the yard. I have a German Shepard dog who is a frisbee tragic :) :) I love entertaining family and friends. We live a busy but quiet lifestyle.
Timeline
Office Manager
Nicholl And Young Property
03.2021 - Current
Office Assistant
Direct Collective
09.2018 - 03.2021
Business Owner
Platinum Property
03.2005 - 09.2009
Back Office Assistant
Harcourts Mooloolaba
01.2001 - 03.2005
Receptionist Administrator
Raine And Horne Business Brokers
01.1998 - 01.2001
Teacher
NSW Department Of Education
02.1991 - 11.1996
Cert 4 Leadership And Management -
Strategix
Diploma of Education -
University of New England
Bachelor of Arts - English And History
University of New England
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