Mariana Ayala
Melbourne,VIC
Summary
Diligent and detail-oriented Administrator with proven history in successful team management. Professionally coordinate files, correspondence and resources to boost productivity and facilitate operations. Skilled in general office processes and optimization strategies. Focused Administrator committed to maintaining productive and quality-driven environment. Collaborative and versatile professional with expertise in employee relations strategic planning and report preparation. Skilled at easily transcending cultural differences.
Overview
17
17
years of professional experience
Work History
Administrator, Technical Support & Maintenance - L2 - Team UK
Delonia Software
Madrid, Spain
09.2022 - Current
- Provide timely Admin and technical support (Remote) to UK Customer
- Resolve customer queries and incidences according policies and guidelines in a professional timely and courteous manner
- Coordination of bookings, assist with meetings and Schedule appointments across different departments
- Monthly Audits (Claims/Complaints) and data input (system and Excel)
- Use of JIRA - Incidents ticketing - PowerBI, CRM and other softwares
- Support Project Managers in administrative task such document control, assistance to reports formatting, general data entry, general office organisation and answering incoming calls and directing to proper group
- Meticulous attention to details and excellent communication with customer and colleagues
- Excellent customer service and team work to meet team and company objectives.
Bilingual Manager Assistant - Management Office
IUNIT University - University Institute of Business, Innovation and Technology.
Madrid, Spain
08.2022 - 08.2022
- General administration including: answering incoming calls, data entry (CRM), document control, answering emails, etc
- Schedule and coordinate bookings
- Process expense reports to Managers
- Managing confidential information
- Ability to work independently or as a part of a team
- Filing contracts and agreements maintaining accurate records into CRM.
Database Administrator - Administrative Assistant (Asia Pacific) - Department of Occupational Medicine and Health (MOH)
ExxonMobil Australia
01.2011 - 05.2022
- Support in administrative processes to the management of MOH and Industrial Hygiene for decision making
- Processed 100% (+5000) of chemical products located in the Melbourne
- Improve 100% communication with Plants and platforms staff, receiving requested information in a timely manner
- Coordinate and conduct internal inspections and audits following procedure about onsite chemicals in Victoria
- Admin support to IH and MOH group managing legal confidential records
- Document controller and data imput into safety software and Excel
- Coordination of bookings and invoice verification
- Proactive in teamwork with a can-do attitude and with little direction and supervision
- Time management
- Responsible for verification of invoices to process payments, as well as specific in Security Procedures Manuals.
Office Administrator - Finance Department
Secure Parking
10.2007 - 01.2011
- Support to Sales Team
- Customer service via email and phone
- Audit & monitoring shifts reports discrepancies, bank discrepancies and queries
- Manage and provide training to staff and customers over the phone
- General reception and mail postage
- Keep monthly records
- Bank reconciliation and general administration.
Education
Scrum Master - Advanced Level -
EIGP Spain
01.2023
Work, Health & Safety - Cert IV -
Chisholm Institute - Australia
01.2021
Business Administration - Cert IV -
Holmesglen Institute - Australia
01.2018
Higher Technician in Business Administration -
CENT - Argentina - Evaluated by Vetasses
01.2001
Skills
- English - Spanish
- Data Entry
- MS Office
- Customer Service
- Conflict resolution
- Document creation
- Call Centre
- Reception
- Admin support
- Multitasking
- Remote/Hybrid work
- Audits
- Positive can-do attitude
- Adaptability and flexible work
- Full driver licence
Other Roles Positions
- Data Entry Processor, Agility/Alinta - Australia, 2006, 2007
- Data Entry Operator, DFP Recruitment - Australia, 2006
- Office Manager, Architectural Esparis-Volante - Argentina, 2004, 2006
- Office Manager, Deutsche Eisembahn Consulting - Argentina, 2002, 2004
- Administrative and Accountant Assistant, O-G-Grimaux & Asoc - Argentina, 1996, 2002
Languages
Spanish
Native/ Bilingual
Timeline
Administrator, Technical Support & Maintenance - L2 - Team UK
Delonia Software
09.2022 - Current
Bilingual Manager Assistant - Management Office
IUNIT University - University Institute of Business, Innovation and Technology.
08.2022 - 08.2022
Database Administrator - Administrative Assistant (Asia Pacific) - Department of Occupational Medicine and Health (MOH)
ExxonMobil Australia
01.2011 - 05.2022
Office Administrator - Finance Department
Secure Parking
10.2007 - 01.2011
Scrum Master - Advanced Level -
EIGP Spain
Work, Health & Safety - Cert IV -
Chisholm Institute - Australia
Business Administration - Cert IV -
Holmesglen Institute - Australia
Higher Technician in Business Administration -
CENT - Argentina - Evaluated by Vetasses
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