Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Angélica Mariana Espitia Silva

Jalisco

Summary

International Business graduate with experience in operations, documentation control, customer service, and protocol compliance. Strong background in maritime environments through Disney Cruise Line, working under strict safety and operational standards. Skilled in communication, analytical thinking, and working under pressure. Seeking growth in maritime and port operations roles.

Overview

5
5
years of professional experience

Work History

Youth Activities Counselor

Disney Cruise Line
12.2022 - Current
  • Active supervision and interaction with minors in onboard youth spaces.
  • Check-in and check-out processes according to established protocols.
  • Enforcement of safety, health, and sanitation procedures aligned with international maritime standards.
  • Practical understanding of shipboard hierarchy, regulations, and operational protocols.

Passport Officer

Secretary of Foreign Affairs
Jalisco
01.2022 - 12.2022
  • Reception, verification, and validation of applicants' documentation.
  • Accurate data entry into federal systems.
  • Identity verification through regulatory questioning and documentation review.
  • Passport issuance and delivery following official procedures.

Software Sales Agent

Sicar Point of sale
Jalisco
09.2020 - 12.2021
  • Provided consultative sales to offer technological solutions.
  • Delivered software demonstrations and presentations.
  • Used CRM to track leads, manage sales cycles, and maintain client relationships.

Education

Bachelor’s Degree - International Business, Foreign Trade and Customs

Universidad de Guadalajara
09.2016 - 08/2020

Skills

  • Microsoft Office (Word, Excel, PowerPoint, Outlook, OneNote)
  • SMS navigation and LOGs
  • Documentation management and protocol compliance
  • Analytical skills
  • Ability to work under pressure
  • Adaptability in dynamic environments
  • Understanding of maritime operational settings

Languages

  • Spanish, Native
  • English, C1

Timeline

Youth Activities Counselor

Disney Cruise Line
12.2022 - Current

Passport Officer

Secretary of Foreign Affairs
01.2022 - 12.2022

Software Sales Agent

Sicar Point of sale
09.2020 - 12.2021

Bachelor’s Degree - International Business, Foreign Trade and Customs

Universidad de Guadalajara
09.2016 - 08/2020
Angélica Mariana Espitia Silva