Mariana Gil
Sidney,NSW
Summary
Experienced Waitress Supervisor with a solid background in the hospitality industry. Display strong leadership abilities, effective team management, and commitment to providing outstanding customer service. Known for creating streamlined operations and fostering staff development to ensure smooth running of dining experiences. Demonstrated success in resolving guest issues promptly while maintaining high level of service quality. Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Waitress Supervisor
Chicos Mexican Restaurant
Sidney, NSW
02.2023 - Current
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Coordinated catering services for special events such as weddings or corporate functions.
- Checked stock levels throughout the day to ensure adequate supplies were available at all times.
- Monitored cash register operations during shifts for accuracy of transactions.
- Assisted bartenders when needed during peak hours or when short staffed.
- Resolved customer complaints in a timely manner with professionalism.
- Monitored employee performance, identified areas of improvement, and provided feedback.
- Supervised waitstaff to ensure quality customer service and satisfaction.
Education
Interior Design
TAFE NSW
NSW12-2025
Skills
- Problem solving
- Employee training
- Food and beverage service
- Problem-solving
- Supplies forecasting
- Communication skills
- Organize supplies
- Staff training
- Train employees
- Excellent communication
- Event planning
Languages
English
Full Professional
Spanish
Native/ Bilingual
Affiliations
- Outside of work, I am dedicated to expanding my creative skills through digital illustration and tattoo design. I also work on personal photography projects that explore themes such as sustainability and second-hand fashion. These activities reflect my commitment to continuous learning, artistic expression, and cultural awareness.
Certification
- Friendly and motivated hospitality professional with RSA certification in NSW, experienced in fast-paced environments, committed to delivering excellent customer service.
Timeline
Waitress Supervisor
Chicos Mexican Restaurant
02.2023 - Current
Interior Design
TAFE NSW
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