Mariana Montalvo
Salamanca,Spain
Summary
Friendly and reliable food service professional skilled at problem resolution and time management. Comfortable working in fast-paced food service environment while providing quality service. Employs exceptional problem-solving and conflict-resolution skills to enhance customer experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Oaks Port Douglas Resort
2023.06 - 2023.11
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
Waitress
Eastbank Cafe
2022.11 - 2023.06
- Memorise daily the menu to offer it to the clients
- Served up to 23 indoor tables and 39 outdoor tables
- Coordination with a team of 6 waiters
- Knowledge of the menu with more than 40 dishes
- Shared knowledge of menu (of more than 40 dishes), enabling customers to make personal decisions based on taste and interest.
Bartender
Limanis seafood restaurant
2022.11 - 2022.12
- Work varied shifts including weekends and holidays
- Knowledge of safety and sanitarian regulations
- Mixed ingredients such as liquor, soda water and fruit juice to prepare basic alcoholic and non alcoholic beverages
- Serving guests at the bar area efficiently and with knowledge of beverage and food menus.
Sales assistant
TEZENIS Shop
2021.06 - 2022.07
- Responsible of meeting, greeting and with exceptional level of service from the moment the costumer enter at the store
- Address costumer inquiries and concerns to facilitate decision making
- Cashier register
- Responsible of closing and opening the store
- Stock control.
Waitress
La Abadia Salamanca
2018.03 - 2021.06
- Worked varied shifts, to include weekends and holidays
- Serving dinning guests for lunch and dinner shifts, as well as catering events and private parties
- Memorise daily the diary menu to offer it to the clients
- Served up to 10 outdoor tables and 15 indoor tables
- Cash register
- Serve food and drink to the guests at the bar area.
Teleopherator
Majorel
2019.06 - 2020.07
- Issuing calls to active costumers, offering them new products or services
- Inquiry and detection of the needs of potential customers to convert them into sales.
Education
Law Degree - Law
Universidad De Salamanca
06.2020
High School Diploma -
IES Martinez Uribarri
Salamanca, Spain06.2016
Skills
- Customer service skills
- Teamwork skills
- Organized
- Methodic
- Flexibility and adaptability
- Self motivated
Languages
Spanish
English
French
Italian
Personal Information
- Place of Birth: Spain
- Date of Birth: 04/07/98
- Gender: Female
- Nationality: Spanish
- Driving License: B
Certification
- Responsible Service of Alcohol (RSA)
Timeline
Food and Beverage Attendant
Oaks Port Douglas Resort
2023.06 - 2023.11
Waitress
Eastbank Cafe
2022.11 - 2023.06
Bartender
Limanis seafood restaurant
2022.11 - 2022.12
Sales assistant
TEZENIS Shop
2021.06 - 2022.07
Teleopherator
Majorel
2019.06 - 2020.07
Waitress
La Abadia Salamanca
2018.03 - 2021.06
Law Degree - Law
Universidad De Salamanca
High School Diploma -
IES Martinez Uribarri