Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mariana Ramzy

Modbury Heights,SA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Supportive team player with detailed knowledge of industry practices and skill to provide long-term success for organisations . Trained in Microsoft use and negotiation. Known for goal-oriented mindset and organisatin .

Overview

9
9
years of professional experience

Work History

Medical Records Officer

Womens And Children Hospital
05.2022 - Current
  • Maintained strict confidentiality of sensitive information, adhering to regulations and ensuring patient privacy.
  • Implemented an effective filing system for physical documents, reducing misplaced files and improving organization.
  • Facilitated seamless communication between departments by promptly responding to requests for medical records.
  • Coordinated the efficient transfer of medical records between facilities during patient referrals or transfers, maintaining continuity of care across providers.
  • Oversaw secure transfer of patient records to other health care providers to support requests and authorizations.
  • Developed and implemented record storage and retrieval system to comply with record retention laws and maintain accessibility.
  • Utilized electronic medical record systems to store, retrieve and process patient data.
  • Maintained accuracy, completeness, and security for medical records and health information.
  • Scanned and uploaded medical records into electronic medical records system.

Quality and Recovery Coworker

IKEA
08.2022 - Current
  • Provided coaching and mentorship to employees at all levels, fostering a culture of continuous improvement within the organization.
  • Facilitated cross-functional team meetings focused on addressing quality issues and implementing corrective action plans.
  • Championed a culture of excellence by promoting adherence to company values ??and ethical standards across all departments.
  • Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
  • Investigated customer complaints related to product quality, working closely with manufacturing teams to resolve concerns swiftly.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.

Logistics Coworker

IKEA
02.2020 - 08.2020
  • Collaborated with team members to resolve issues, resulting in reduced rework time and increased productivity.
  • Maintained a clean and organized workspace, promoting safety and efficiency within the department.
  • Consistently met deadlines by prioritizing tasks based on urgency and project requirements.
  • Contributed to cost savings initiatives by suggesting alternative methods for product repair or replacement during the rework process.
  • Emphasized safety awareness and adherence to company guidelines, resulting in a consistently safe work environment for all employees.

Ikea Retail Coworker

IKEA
11.2014 - 08.2020
  • Exceeded monthly targets by diligently following up on leads and closing deals promptly.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Enhanced product knowledge by attending training sessions and staying current with industry trends.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Coached new hires on sales techniques, contributing to their development as successful team members.
  • Worked to build relationships with customers and built potential for additional sales.
  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
  • Improved customer service and telecommunication skills to build lasting relationships.

Education

Level One - Health And Saftey Reprentative

Access Training Centre
Adelaide, SA
08.2022

Certificate III - Dental Assisting

TAFE SA
Tonsley, SA
01.2015

Bachelor of Pharmacy - Pharmaceutical Sciences

University of Alexandria
Egypt
06.1999

Skills

  • Customer Relations
  • Relationship Building
  • MS Office
  • Task Prioritization
  • Problem-Solving
  • Analytical Thinking
  • Active Listening
  • Attention to Detail
  • Team building

Timeline

Quality and Recovery Coworker

IKEA
08.2022 - Current

Medical Records Officer

Womens And Children Hospital
05.2022 - Current

Logistics Coworker

IKEA
02.2020 - 08.2020

Ikea Retail Coworker

IKEA
11.2014 - 08.2020

Level One - Health And Saftey Reprentative

Access Training Centre

Certificate III - Dental Assisting

TAFE SA

Bachelor of Pharmacy - Pharmaceutical Sciences

University of Alexandria

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Mariana Ramzy