Mariana Sfakianakis
Newtown,NSW
Summary
Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
FUTURE STUDENT ADVISOR
TORRENS UNIVERSITY
06.2022 - Current
- Autonomous Work Schedule Management: Independently managed and optimised work schedules for maximum efficiency and goal attainment
- Career Guidance and Advice: Offered valuable advice and guidance to students, ensuring they were well-informed about the university courses and equipped for diverse career opportunities within their chosen industry
- Target Achievement and Performance Metrics: Achieved daily, weekly, and monthly targets, closely monitoring key performance indicators (KPIs) to ensure organisational goals were met
- Effective Inquiry Management: Demonstrated efficiency in handling high volumes of inquiries, ensuring prompt and accurate responses to meet students needs
- Sustaining Student Relationships: Maintained enduring relationships with students throughout their high school journey and during the HSC period, providing continuous support and guidance to secure their desired university and career outcomes
- Active Sourcing and Lead Generation: Proactively identified and sourced new opportunities while generating leads for the University within the Southern Sydney Region
- Lead Management and Conversion: Took charge of managing all new sales leads and school accounts, diligently qualifying and converting them into opportunities and new student enrolments
- Student Administration Enhancement: Oversaw and enhanced student administration processes to ensure seamless and efficient academic support and enrolment High-Impact Sales Presentations: Delivered impactful sales presentations at large school career expos and tailored presentations to engage students in years 10-12, fostering interest and enrolment in the University.
RELATIONSHIP MANAGER
One Playground - The Bunker
04.2021 - 05.2022
- Sales Lead Generation and Conversion: Actively generated new sales leads, qualifying and converting them into corporate opportunities and new memberships
- Morning Flow Management Execution: Took responsibility for executing efficient management during the morning flow, ensuring a smooth and organised start to daily operations
- Professional Handling of Queries: Addressed queries over the phone and via email in a professional manner, providing timely and accurate information to members
- Initiating Company-Wide Improvements: Proposed company-wide initiatives aimed at enhancing processes and performance, contributing to overall efficiency and effectiveness
- Target Achievement and Performance Metrics: Achieved daily, weekly, and monthly targets, closely monitoring key performance indicators (KPIs) to ensure organisational goals were met
- Debt Management and NPS Scores: Managed debt-related matters and actively monitored Net Promoter Score (NPS), ensuring a positive customer experience and addressed areas for improvement
- Ensuring a Comprehensive Member Experience at the Home Club: Dedicated to providing an inclusive and exceptional experience for all members at the home club, fostering a positive and welcoming atmosphere
- Community Brand Promotion: Engaged in promoting the brand and image within the community, contributing to a positive and recognisable presence
- Cultivating a Vibrant Club Culture: Contributed to the creation of a vibrant club culture by placing a strong emphasis on member retention through the delivery of high-quality customer service.
CAREER ADVISOR
Australian Institute of Fitness
02.2019 - 03.2021
- Proactively Seeking New Business Opportunities: Sourced new opportunities for the business, keeping a keen eye on potential areas for growth
- End-to-End Sales Lead Management: Took charge of managing all new sales leads, qualifying them, and then converting them into opportunities and new students
- Strategic Sales and Marketing Planning: Developed innovative sales and marketing strategies for the next business phase, ensuring alignment with organisational goals
- Compelling Sales Presentations: Delivered high-impact sales presentations to corporates and businesses
- Meeting and Exceeding Targets: Achieved daily, weekly, and monthly targets, consistently meeting key performance indicators (KPIs) within the range of $80,000 - $100,000 per month
- Career Guidance in Fitness Industry: Provided valuable advice and guidance to students, ensuring they were well-informed about career opportunities within the fitness industry
- Effective Inquiry Management: Managed high volumes of inquiries efficiently, ensuring timely and accurate responses to meet student needs
- Maintaining Student Relationships for Career Success: Maintained relationships with students to ensure their desired career outcomes in the fitness industry.
STORE MANAGER
Booty 'n' Buff Nutrition
03.2018 - 01.2019
- Leadership in Store Management and Team Oversight: Oversaw store operations and managed a small team, ensuring smooth day-to-day functioning and fostering a collaborative work environment
- Effective Inventory Management: Proficiently handled inventory management, optimising stock levels, and ensured accurate tracking of products
- Autonomous Work Capability: Demonstrated the ability to work independently, making informed decisions, and taking ownership of tasks to achieve operational objectives
- Expertise in Supplement and Nutrition Product Advice: Provided knowledgeable and tailored advice on supplement and nutrition products, catering to customer needs and promoted a positive shopping experience
- In-Store Product Sales: Drove and maximised sales within the physical store, employing effective strategies to promote and sell products to customers.
ADMINISTRATION ASSISTANT
Relief Podiatry
01.2013 - 03.2018
- Podiatry Assistant: Assisted in various podiatry tasks and procedures to ensure the smooth operation of the clinic
- Customer Service and Interaction: Provided excellent customer service and fostered positive interactions to enhance the overall client experience
- Office Administration: Oversaw general office administrative tasks to maintain efficient daily operations
- Product Sales: Engaged in product sales, advised clients on suitable options and driving sales targets
- Hospitality: Offered a welcoming and hospitable environment for clients, ensuring a positive and comfortable experience
- Client Interactions and Relations: Cultivated positive relationships with clients, addressed inquiries, and ensured client satisfaction
- Bookings: Managed appointment bookings and scheduling to optimise clinic efficiency
- Filing and Document Management: Organised and maintained files and documents for easy retrieval and efficient record-keeping
- Paperwork and Processing: Handled paperwork and processed tasks in adherence to established procedures
- Invoicing: Managed invoicing processes, ensuring accuracy and timely delivery of invoices to clients.
JUNIOR ADMINISTRATION ASSISTANT
Master of Spices
01.2011 - 12.2012
- Office Administration: Managed various administrative tasks within the office to ensure smooth operations
- Autonomous Work Capability: Demonstrated the ability to work independently, making informed decisions, and taking ownership of tasks
- Coordination and Communication: Facilitated effective coordination and communication among team members to enhance workflow efficiency
- Stock Filing and Inventory Management: Organised stock filing systems and managed inventory to maintain accurate and accessible records
- Packaging Herbs and Spices: Engaged in the packaging of herbs and spices, ensuring quality and efficiency in the production process.
Education
Business Administration -
TAFE NSW
Padstow, NSW01.2012
Picnic Point High School
2011
Skills
- High-Performance and Energetic
- Highly Skilled Sales Professional
- Natural Cultivator of Relationships
- High-Pressure Environments and KPIs
- Strategic Thinking
- Self-Confidence
- Innovation and Process Redefinition
References
Provided upon request.
Languages
Greek
Native or Bilingual
Timeline
FUTURE STUDENT ADVISOR
TORRENS UNIVERSITY
06.2022 - Current
RELATIONSHIP MANAGER
One Playground - The Bunker
04.2021 - 05.2022
CAREER ADVISOR
Australian Institute of Fitness
02.2019 - 03.2021
STORE MANAGER
Booty 'n' Buff Nutrition
03.2018 - 01.2019
ADMINISTRATION ASSISTANT
Relief Podiatry
01.2013 - 03.2018
JUNIOR ADMINISTRATION ASSISTANT
Master of Spices
01.2011 - 12.2012
Business Administration -
TAFE NSW
Picnic Point High School
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