Mariana Tobon
Summary
Experienced with preparing variety of coffee beverages to meet customer preferences. Utilizes excellent customer service skills to enhance customer experience and build loyalty. Track record of maintaining clean and efficient workspace, ensuring consistent quality and prompt service.
Overview
5
5
years of professional experience
Work History
Customer Service /Coffee Barista
Prego Charcoal Chicken
03.2023 - Current
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Collaborated effectively with team members to maintain a harmonious work environment and smooth shift transitions.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Coffee Barista
Haus Foodery
02.2022 - Current
- Operated espresso machines and commercial coffee brewers to create beverages.
- Expertise in preparing speciality drinks (espresso, capuccino, latte, etc.)
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask.
- Adaptability and flexibility in a dynamic environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Processed customer orders and accurately handled payment transactions.
- Provided exceptional customer service, addressing client concerns promptly and thoroughly.
Shift Leader
Guzman Y Gomez Mexican Restaurant
02.2020 - 02.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
Education
Advanced Diploma - Leadership And Management
Albright Institute
Sydney09-2024
Diploma - Leadership And Management
Albright Institute
Sydney 08-2022
Course - General English
Ability College
Sydney11-2020
Bachelor - Accounting
UCO
Colombia12-2019
Skills
- Order taking
- Beverage preparation
- Workplace safety
- Drink customization
- Inventory handling
- Friendly and outgoing
- Latte art
- Food running
- Multitasking and organization
- Customer experience management
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Customer Service /Coffee Barista
Prego Charcoal Chicken
03.2023 - Current
Coffee Barista
Haus Foodery
02.2022 - Current
Shift Leader
Guzman Y Gomez Mexican Restaurant
02.2020 - 02.2023
Advanced Diploma - Leadership And Management
Albright Institute
Diploma - Leadership And Management
Albright Institute
Course - General English
Ability College
Bachelor - Accounting
UCO
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