Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mariana Tobon

Summary


Experienced with preparing variety of coffee beverages to meet customer preferences. Utilizes excellent customer service skills to enhance customer experience and build loyalty. Track record of maintaining clean and efficient workspace, ensuring consistent quality and prompt service.

Overview

5
5
years of professional experience

Work History

Customer Service /Coffee Barista

Prego Charcoal Chicken
03.2023 - Current
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Collaborated effectively with team members to maintain a harmonious work environment and smooth shift transitions.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Coffee Barista

Haus Foodery
02.2022 - Current
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Expertise in preparing speciality drinks (espresso, capuccino, latte, etc.)
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Adaptability and flexibility in a dynamic environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Processed customer orders and accurately handled payment transactions.
  • Provided exceptional customer service, addressing client concerns promptly and thoroughly.

Shift Leader

Guzman Y Gomez Mexican Restaurant
02.2020 - 02.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.

Education

Advanced Diploma - Leadership And Management

Albright Institute
Sydney
09-2024

Diploma - Leadership And Management

Albright Institute
Sydney
08-2022

Course - General English

Ability College
Sydney
11-2020

Bachelor - Accounting

UCO
Colombia
12-2019

Skills

  • Order taking
  • Beverage preparation
  • Workplace safety
  • Drink customization
  • Inventory handling
  • Friendly and outgoing
  • Latte art
  • Food running
  • Multitasking and organization
  • Customer experience management

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Customer Service /Coffee Barista

Prego Charcoal Chicken
03.2023 - Current

Coffee Barista

Haus Foodery
02.2022 - Current

Shift Leader

Guzman Y Gomez Mexican Restaurant
02.2020 - 02.2023

Advanced Diploma - Leadership And Management

Albright Institute

Diploma - Leadership And Management

Albright Institute

Course - General English

Ability College

Bachelor - Accounting

UCO

Similar Profiles

CREATE PROFILE
Mariana Tobon