Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Maria Nelly Navas Arango

Social Worker
Sydney,NSW

Summary

Professional and Highly Motivated Master of Social Work Student with over 3 years of hands-on experience in disability and mental health support, including roles as an Independent Support Worker and Lead Senior Support Worker of a day program.

Demonstrated expertise in managing diverse challenges related to physical and mental health. Proven advocacy, empathy, and problem-solving skills, coupled with a talent for fostering positive relationships with consumers and colleagues.

During my tenure as the Lead Senior Support Worker of the day program, I made significant contributions to enhancing the well-being of our clients. I decided to step out of this role to pursue my Master of Social Work, driven by a deep commitment to furthering my knowledge and skills in the field. Completed a successful placement at Mission Australia, where I excelled as the Activities Coordinator and House Meeting Leader, showcasing my ability to create engaging activities and my understanding of community work principles.

Eager to leverage my extensive experience and advanced social work knowledge to contribute effectively to a dynamic organization, dedicated to empowering individuals and enhancing their quality of life. Passionate about making a real difference and driven to excel in the field of social work.

Overview

6
years of professional experience

Work History

Daniel’s pub
Bogotá , Colombia

Cocktail Waitress
07.2017 - 06.2018

Job overview

-Knowledge of the list of drinks offered to give an advise to the customers. 

-Managment drinks order system. 

-Perfect personal presentation and charisma to keep customers with an excellent customer service.

Johnny Cay Bar & Restaurant
Bogotá, Colombia

Waitress
11.2016 - 04.2017

Job overview

-Give a complete and high quality customer service. 

-Recommend drinks and snacks to the customers. 

-keep the bar area organised and clean. 

-Help to the bar’s image receiving customers as hostess.

Bungalow 8
Sydney , NSW

Waitress and cleaning
07.2012 - 07.2012

Job overview

Event job (casual)

-Keep customers confortable picking tableware. 

-Mantain a helping service to answer customers questions thought the event. 

-Help to managers to keep the buffet table full. 

-Team work to organize plates and glasses in the kitchen.

Education

Greenwich Management College
North Sydney, NSW

Business IV from Business
Current

Polytechnic International Headquarters Av. Chile
Bogotá, Cundinamarca

Gastronomy from Gastronomy, chef and customer service
2010

EAN University - Sede Av Chile.
Bogotá, Cundinamarca

Business degree from Modern Languages
2018

Skills

-Adaptability

-Team work and excellent customer relationship management

-Orientation to productivity work goals

-Knowledge on Microsoft Office tools

-Management of social networks

-Upper English language and native Spanish language

Timeline

Cocktail Waitress

Daniel’s pub
07.2017 - 06.2018

Waitress

Johnny Cay Bar & Restaurant
11.2016 - 04.2017

Waitress and cleaning

Bungalow 8
07.2012 - 07.2012

Greenwich Management College

Business IV from Business

Polytechnic International Headquarters Av. Chile

Gastronomy from Gastronomy, chef and customer service

EAN University - Sede Av Chile.

Business degree from Modern Languages
Maria Nelly Navas ArangoSocial Worker