Marianila Tuniacao
Tharwa,ACT
Summary
Retail Assistant Manager with 12 years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure. Determined retail management professional offers strong sales and merchandising skills. Adaptable and familiar with changing customer needs, retail trends and new technologies. Excellent communication and excitement to create enjoyable shopping experience.
Overview
24
24
years of professional experience
Work History
Retail Assistant Manager
The Good Guys
09.2010 - Current
- Maintained exceptionally clean, customer-friendly and well-run [Type] department.
- Managed expenses and developed strategies that positioned store to perform in accordance with budget.
- Developed strong relationships with vendors, negotiating favorable terms for product procurement.
- Improved store sales by implementing effective merchandising strategies and optimizing floor layouts.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Elevated overall customer experience by actively seeking feedback and swiftly addressing areas requiring improvement.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Supervised cash handling procedures to minimize discrepancies and prevent theft or fraud incidents within the store premises.
- Monitored inventory management and assisted with accurate, cost-effective ordering processes.
- Trained and managed associates in customer service and sales techniques.
- Reported issues to higher management with great detail.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Successful in managing team of employees in [Type] retail store.
Retail Worker
Clive Anthony Jb Hi FI
09.2008 - 06.2010
- Answered incoming calls and emails to provide product information, features and benefits.
- Wrapped, boxed and weighed bakery department products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
- Used POS system to process sales, returns, online orders, and gift card activations.
Book Keeper
Bridgestone Firestone
03.2006 - 09.2006
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Matched purchase orders with invoices and recorded necessary information.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Generated invoices upon receipt of billing information and tracked collection progress.
Stewards Officer
Sodexo Services
01.2004 - 11.2004
- Provided primary customer support to internal and external customers.
- Trained staff on operating procedures and company services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Waitress Supervisor
Colonnade Restaurant
03.2000 - 03.2003
- Greeted new customers, discussed specials, and took drink orders.
- Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Directed food preparation and cooking activities to meet health and safety standards.
Education
No Degree - Tafe
Charles Darwin University
Casuarina, NT03.2001
High School Diploma -
Chung Hua High School
Philippines11.1995
Skills
- Problem Resolution
- Marketing and Promotions
- Staff Training and Development
- Negotiation
- Negotiation and Conflict Resolution
- Retail Operations
- Goal Setting
- Customer Engagement
- Managing Operations and Efficiency
- Scheduling and Coordinating
- Staff Management
- Loss prevention strategies
- Decision-making capabilities
Beach Volley, Bowling and fishing
We had a group of organization that we played every Thursday. I played Tenpin Bowling every Sunday with the different groups. Fishing is my most excited hobby because I can catch fish that I never have before in my entire life.
Timeline
Retail Assistant Manager
The Good Guys
09.2010 - Current
Retail Worker
Clive Anthony Jb Hi FI
09.2008 - 06.2010
Book Keeper
Bridgestone Firestone
03.2006 - 09.2006
Stewards Officer
Sodexo Services
01.2004 - 11.2004
Waitress Supervisor
Colonnade Restaurant
03.2000 - 03.2003
No Degree - Tafe
Charles Darwin University
High School Diploma -
Chung Hua High School
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