Summary
Overview
Work History
Education
Skills
Refereesreferences
Languages
Timeline
Generic
Marian Monic Lining

Marian Monic Lining

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

5
5
years of professional experience

Work History

Staff Floor (Front of House)

Ryos Noodles
07.2023 - Current
  • Assisting customers, manage bookings and walk-ins, serving food and alcoholic beverages, provide customer service, disinfecting equipment, stocking the food and beverages areas, preparing take-away orders.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Skilled at working independently and collaboratively in a team environment.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Proved successful working within tight deadlines and a fast-paced environment.

Kitchenhand

Sushi Train
05.2023 - 07.2023
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.

Salon Assistant

The Studio (Beauty, Hair Style)
02.2023 - 04.2023
  • Helped prepare clients for hair service.
  • Prepared workstations for incoming stylists each morning, ensuring all necessary tools were clean, sanitized, and readily available.
  • Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Maintained a well-organized salon environment by managing supplies inventory and restocking when necessary.
  • Pre-booked clients for follow-up visits and promoted salon services and retail products.
  • Provided assistance to stylists when needed.

Senior Analyst, Operations

Shopee Philippines Inc.
12.2019 - 02.2023
  • Proven capacity to work independently with minimal guidance to manage a heavy and varied workload while taking initiative to meet deadlines.
  • Analysing a client's file to make sure all the information is current and correct in the platform.
  • Maintaining accurate and legitimate customer records while upholding a strict degree of data confidentiality.
  • Checking the records of current customers to make sure eligibility requirements are fulfilled.
  • Work with a variety of software tools for different tasks.
  • Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.

Sales and Marketing Department (OJT)

Air Liquide Philippines, Inc.
02.2019 - 04.2019
  • Demonstrated ability to multitask and achieve objectives while working under pressure in a situation that progresses very quickly.
  • Trained for processing order documents.
  • Trained for answering concerns when the supervisor and team members are in a meeting.
  • Followed through with leads to close sales over phone, in office and during external consumer engagements.

Education

MBA - Business Administration (Advanced)

Torrens University Australia
Adelaide, SA
04.2025

Bachelor of Science - Business Administration And Management

Far Eastern University
Makati City, Philippines
01.2019

Skills

  • Ability to work autonomously or as part of a team
  • Take pride in my work, excellent attention to detail
  • Excellent researching and organisational skills
  • Holds an RSA certificate
  • Problem solving and critical thinking
  • Excellent verbal and non-verbal communication, great interpersonal skills
  • Ability to follow instructions, prioritise tasks, and multitask
  • Work effectively with culturally diverse clients and co-workers
  • Maintains or improves current accreditation level
  • Have a sound understanding of modern training and teaching principles
  • Confident in programs Microsoft Word, Excel, and Outlook

Refereesreferences

  • Sarah Cabansag, Shopee Philippines Inc., Reporting Manager, +63 915 623 0478
  • Lauren O’Toole, The Studio (Beauty, Hair, Style), Manager, 0430 034 871
  • Mary Anne Comahig, Depart of Human Services (Concessions and Support Services), Customer Service Officer, mary.comahig@sa.gov.au, 0488 288 410

Languages

English
Native or Bilingual
Tagalog
Native or Bilingual
Waray (Dialect)
Native or Bilingual

Timeline

Staff Floor (Front of House)

Ryos Noodles
07.2023 - Current

Kitchenhand

Sushi Train
05.2023 - 07.2023

Salon Assistant

The Studio (Beauty, Hair Style)
02.2023 - 04.2023

Senior Analyst, Operations

Shopee Philippines Inc.
12.2019 - 02.2023

Sales and Marketing Department (OJT)

Air Liquide Philippines, Inc.
02.2019 - 04.2019

MBA - Business Administration (Advanced)

Torrens University Australia

Bachelor of Science - Business Administration And Management

Far Eastern University

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Marian Monic Lining