Marian Monic Lining
Summary
Dedicated customer service professional with a strong commitment to ensuring customer satisfaction through exceptional service and support. Expertise in implementing best practices and developing tailored solutions that effectively address diverse customer needs. Proven ability to enhance client loyalty and retention through proactive engagement and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Front of House
Windmill Hotel
Main North Road, SA
07.2024 - Current
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
- Implemented strategies to improve service efficiency and guest satisfaction.
- Delivered guest orders to correct tables or take-out counter.
- Informed customers of daily specials, menu items, and restaurant policies.
- Assisted guests with special needs or accommodations, ensuring an inclusive environment.
Staff Floor (Front of House)
Ryos Noodles
Gouger Street, SA
07.2023 - Current
- Assisting customers, managing bookings and walk-ins, serving food and alcoholic beverages, providing customer service, disinfecting equipment, stocking the food and beverage areas, and preparing take-away orders.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
- Facilitated smooth communication between kitchen staff and front-of-house team.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
Kitchenhand
Sushi Train
Grenfell Street, SA
05.2023 - 07.2023
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Managed time to juggle multiple tasks simultaneously with ease.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
Salon Assistant
The Studio (Beauty, Hair Style)
02.2023 - 04.2023
- Prepared workstations for incoming stylists each morning, ensuring all necessary tools were clean, sanitized, and readily available.
- Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
- Maintained a well-organized salon environment by managing supplies inventory and restocking when necessary.
- Pre-booked clients for follow-up visits and promoted salon services and retail products.
Senior Analyst, Operations
Shopee Philippines Inc.
Mandaluyong City, Philippines
12.2019 - 02.2023
- Proven capacity to work independently, with minimal guidance, to manage a heavy and varied workload while taking the initiative to meet deadlines.
- Maintaining accurate and legitimate customer records while upholding a strict degree of data confidentiality.
- Checking the records of current customers to make sure eligibility requirements are fulfilled.
- Work with a variety of software tools for different tasks.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Analyzed and tracked data to prepare forecasts and identify trends.
Sales and Marketing Department (OJT)
Air Liquide Philippines, Inc.
Bonifacio Global City, Taguig, Philippines
02.2019 - 04.2019
- Demonstrated ability to multitask and achieve objectives while working under pressure in a situation that progresses very quickly.
- Trained for processing order documents.
- Trained for answering concerns when the supervisor and team members are in a meeting.
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
Education
MBA - Business Administration (Advanced)
Torrens University Australia
Adelaide, SA04-2025
Bachelor of Science - Business Administration and Management
Far Eastern University
Makati City, Philippines07.2019
Skills
- Ability to work autonomously or as part of a team
- Take pride in work, excellent attention to detail
- Excellent researching and organizational skills
- Holds an RSA certificate
- Excellent verbal and non-verbal communication, great interpersonal skills
- Ability to follow instructions, prioritize tasks, and multitask
- Work effectively with culturally diverse clients and co-workers
- Maintains or improves current accreditation level
- Confident in programs Microsoft Word, Excel, and Outlook
References
Sarah Cabansag (Shopee Philippines Inc.)
Reporting Manager
Phone: +63 915 623 0478
Lauren O’Toole (The Studio Beauty, Hair, Style)
Manager
Phone: 0430 034 871
Mary Anne Comahig, Depart of Human Services (Concessions and Support Services)
Customer Service Officer
Email: mary.comahig@sa.gov.au, Phone: 0488 288 410
Timeline
Front of House
Windmill Hotel
07.2024 - Current
Staff Floor (Front of House)
Ryos Noodles
07.2023 - Current
Kitchenhand
Sushi Train
05.2023 - 07.2023
Salon Assistant
The Studio (Beauty, Hair Style)
02.2023 - 04.2023
Senior Analyst, Operations
Shopee Philippines Inc.
12.2019 - 02.2023
Sales and Marketing Department (OJT)
Air Liquide Philippines, Inc.
02.2019 - 04.2019
MBA - Business Administration (Advanced)
Torrens University Australia
Bachelor of Science - Business Administration and Management
Far Eastern University
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