Hi, I’m
Maria'n (Mya) Ayala
Liverpool,NSW
Summary
Aiming to become an integral part of your esteemed organization, eager to leverage skills and expertise to drive optimal results. Strong focus on building and utilizing abilities, committed to contributing to the success of the company. Aligning goals with organization's objectives, striving to make a valuable impact and deliver exceptional outcomes.
Overview
14
years of professional experience
1
Certification
Work History
Made for you Wedding and Event Planning
Wedding & Event Planning
06.2021 - Current
Job overview
- Plan all events from inception to handover
- Liaise with all suppliers
- Liaising with other services (Council, Service operators, function centres etc)
- Liaising with clients
- Negotiating prices for all aspects of the events
Incognitas
Labour for the Royal Easter Show
04.2024 - 04.2024
Job overview
- Managed time effectively to balance multiple tasks simultaneously while maintaining a high level of service quality.
- Maintained a clean and organized workspace for optimal efficiency during busy events.
- Supported colleagues by translating necessary information.
- Pack up and Set up the equipment.
- Participated in regular training sessions to stay informed about updates.
- Maintained clean and safe work environment.
Citi Bank
Project Manager & Collections Officer
08.2015 - 01.2016
Job overview
- Company Overview: Project Manager & Collections Officer - employed via Randstad
- Consumer & Commercial products: inbound/outbound
- Products types were Interest only and Principle and Interest (Fixed and Variable)
- Negotiating payment arrangements for account from early to late cycles (1-120 days)
- Ordering default letters and notices
- Skip searches
- Admin work: mailing or emailing out hardship documents, change of contact details, direct forms, DHS letters and other needed documents
- Assessing and offering variations of contracts
- Pay out figures
- Settlements
- Project Manager & Collections Officer - employed via Randstad
Macquarie Bank
Mortgages Collections officer
10.2014 - 08.2015
Job overview
- Handled Macquarie mortgages, offset accounts, Line Of Credit account
- Products types were Interest only and Principle and Interest (Fixed and Variable)
- Negotiating payment arrangements for account from early to late cycles (1-181 days)
- Ordering default letters and notices
- Skip searches
- Admin work: mailing or emailing out hardship documents, change of contact details, direct forms, DHS letters and other needed documents
- Handling third party mortgages, such as Yellow Brick Road, Mortgage House and other creditors
HSBC
Hardship Officer
08.2013 - 08.2014
Job overview
- Duties where assessing customers for financial hardship, products handled were credit cards, personal loans and personal instalment loans
- Part of my delegation was to make judgement calls based on discussions with the customer and or when needed referring to documents before making a decision within the business and NCCC guidelines
- I was able to provide moratoriums from reduce payments to nil payments over a set period
- Withhold on fees and interest
- Submissions or debt waivers, settlements beyond my delegation and indefinite arrangements
- Payout figures
- Skip searches
- Speaking with third authorised parties
- Issuing Correspondence
HSBC
Collections Officer
03.2013 - 08.2013
Job overview
- Collecting on accounts from early to late cycles; credit cards, personal loans
- Making fixed arrangements with customers to bring accounts up to date
- Pre assessing customers for hardship and knowing the indicators for when a customer is in financial duress
- Negotiating settlements within my given delegation
- Payout figures
- Speaking with third authorised parties
Commonwealth Bank
Collections representative
08.2012 - 12.2012
Job overview
- Collecting on accounts from early to late cycles; credit cards, personal loans, home loans, savings accounts, overdraft accounts, business/investment accounts
- All accounts secured and unsecured
- Making fixed arrangements with customers to bring accounts up to date
- Pre assessing customers for hardship and knowing the indicators for when a customer is in financial duress
- Negotiating settlements within my given delegation
- Skip searches
Toyota Financial Services
Customer Service representative & Collections officer
11.2011 - 08.2012
Job overview
- Collecting on accounts from early to late cycles on secured financed accounts
- Making fixed arrangements with customers to bring accounts up to date
- Pre assessing customers for hardship and knowing the indicators for when a customer is in financial duress
- Negotiating settlements within my given delegation
- Handling customer service enquires
- Updating account information
- Statements
- Payout figures
- Fees and chargers
- Midterm refinancing
- Insurance
- Changing payment schedules/ changing cycle dates
- Skip searches
NAB Call centre
Direct Servicing/inbound calls/call centre
07.2011 - 10.2011
Job overview
- Company Overview: Employed through HAYS recruitment
- Handling customer service enquires
- Updating account information
- Statements
- Payout figures
- Fees and chargers
- Changing payment schedules
- Changing cycle dates
- Internet banking
- Employed through HAYS recruitment
Education
AMPASurry Hills, NSW
Associate's Degree from Musical theatre
04.2025
University of Western Sydney
Bachelor of Social Science from Criminology & Criminal Law
02.2025
Liverpool TAFE
Higher School Certificate -HSC
01.2011
Skills
- Negotiation
- Customer service
- Teamwork
- Stress management
- Multitasking
- Presentation skills
- Willingness to learn
- Respectfulness
- Computer skills
- Call Centre experience
- Microsoft applications (Intermediate/Advanced)
- Labour work
- Traffic control and Implementation
Certification
- RSA
- RCG
- First aid and CPR
- Traffic control and Implementation
Finance And Banking
- Credit cards
- Personal Loans
- Mortgages
- Savings accounts
Retail Skills
- Customer service
- Stock control
- Cash handling
Hobbies and Interests
- Working
- Spending time with family and friends
- Writing – fiction and poetry
- Sports – soccer
- Dancing and Singing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Labour for the Royal Easter Show
Incognitas
04.2024 - 04.2024
Wedding & Event Planning
Made for you Wedding and Event Planning
06.2021 - Current
Project Manager & Collections Officer
Citi Bank
08.2015 - 01.2016
Mortgages Collections officer
Macquarie Bank
10.2014 - 08.2015
Hardship Officer
HSBC
08.2013 - 08.2014
Collections Officer
HSBC
03.2013 - 08.2013
Collections representative
Commonwealth Bank
08.2012 - 12.2012
Customer Service representative & Collections officer
Toyota Financial Services
11.2011 - 08.2012
Direct Servicing/inbound calls/call centre
NAB Call centre
07.2011 - 10.2011
University of Western Sydney
Bachelor of Social Science from Criminology & Criminal Law
Liverpool TAFE
Higher School Certificate -HSC
- RSA
- RCG
- First aid and CPR
- Traffic control and Implementation
AMPA
Associate's Degree from Musical theatre
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