Marianna Spathas
Leopold,VIC
Summary
Im currently studying at VFA Geelong,i have finished my Foundations of Fitness and currently at the end of completing my Cert 4,i also have my First Aid and Children's check.
Im very passionate with my journey to becoming a Personal Trainer and love being able to help people of any nature especially the older population because they need that tender loving care. I also love group training and training adolescents.
In 1998 I started my fitness journey at the age of 34 training 5 nights a week and also did Figure competition which grew my love of being fit and healthy,im 58 years old and i have continued my journey in fitness and in 2 weeks ill be a qualified Personal trainer.
My love for the elderly is what drives me as i have a mum who is riddled with Arthritis and would love to have the opportunity to train older adults.
Overview
31
31
years of professional experience
Work History
Jetty Road Fish and Chips
Trident Fish Bar
04.2019 - 11.2022
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Followed supervisor instructions to complete tasks on time.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or [Type] items used often by kitchen staff.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Inspected dishwashing equipment and reported issues to supervisor.
- Stored dishes, utensils and kitchen equipment in proper locations.
- Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
- Delivered washed dishes to various stations throughout restaurant to help team stay productive and focused on customer needs.
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Maintained proper temperatures, behaviors, and controls to meet or exceed health department standards.
Manager
Gateway Fish And Chips
09.2010 - 06.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Licensed Nail Technician
Marianna Spathas
02.1992 - 03.2004
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Oversaw schedule to manage appointments of new and existing clients.
- Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Offered advice and recommended products to improve and maintain nails.
- Utilized specialized tools and techniques to restore natural nails and create unique nail art.
- Responded to customer requests and concerns about gel application and nail art designs.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Communicated effectively with management concerning important customer issues.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Kept tidy and organized area to comply with cleanliness standards.
- Treated, prepared, and maintained clients' nails on both hands and feet.
- Grew repeat client base through effective marketing and customer service.
- Collaborated with other members of salon staff to provide amazing client experience.
- Demonstrated dynamic customer service by responding to customer inquiries.
- Practiced highest standards of sanitation and sterilization of salon equipment.
- Designed creative nail art designs and patterns.
- Cleaned and sanitized tools and equipment before each client.
- Kept client's nails in great condition and offered advice on maintaining manicures.
- Educated clients on proper use of salon products.
- Inspected nails for signs of health-related issues or fungus and made recommendations accordingly.
- Performed detailed trimming, filing and other nail services.
- Followed proper safety and sanitation guidelines while performing nail services.
- Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
- Administered polishes, creams and cuticle oils.
- Recorded weekly supply and inventory needs and made regular orders for replenishment.
- Assisted customers in selecting and applying appropriate nail colors.
- Provided clients with advice and education on best nail care practices.
- Offered personalized services according to needs and preferences.
Education
No Degree - Personal Trainer
VFA
Geelong, VIC11.2023
Skills
- Quality Control
- Supply Restocking
- Interactive Communication Skills
- Health Code Compliance
- Chemical Use
- Organizational Strengths
- Chemical Handling
- Machine Operation
- Cleaning Procedures
- Kitchen Equipment Use
- Performance Improvement
- Dishwasher Operation
- Safety Awareness
- Restocking Skills
- Equipment Operation
- Inventory Management
Timeline
Jetty Road Fish and Chips
Trident Fish Bar
04.2019 - 11.2022
Manager
Gateway Fish And Chips
09.2010 - 06.2017
Licensed Nail Technician
Marianna Spathas
02.1992 - 03.2004
No Degree - Personal Trainer
VFA