Marianne Buchan

• Performed data entry tasks accurately within specified timeframes, processed financial documents, contracts, expense reports and invoices.
• Provided general clerical support as required by departmental needs.
• Supported HR functions by preparing new hire packets and conducting onboarding activities.
• Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar, and spelling.
• Provided secretarial and office management support while building cooperative working relationships.
• Tracked and submitted employee timesheets to prepare for payroll processing.
• Drove customer feedback to deliver information to management for corrective action.
• Updated system to organize office documentation, maximizing efficiency and increasing productivity.
• Coordinated travel arrangements and completed expense reports for travel reimbursement.
• Assisted with the preparation of reports, presentations, and spreadsheets.
• Responded to customer issues to provide immediate resolution and improve retention.
• Created spreadsheets in Microsoft Excel for record-keeping and reporting.
• Executed on-time, under-budget projects by solving complex issues for senior leadership.
• Composed, edited and typed complex memos and reports with job-related software. Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
• Composed correspondence, reports and meeting notes.
• Prepared invoices, expense reports, memos, letters, and other documents using Microsoft Office Suite applications.
• Organized and maintained files, including electronic records.
• Assisted with special projects as requested by management team.
• Tracked project performance data to generate reports and keep management informed of important trends. Organized both physical and digital files and updated reports to coordinate project materials.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Maintained open communication with team members and stakeholders, resulting in successful project outcomes.

In addition to my administration role I commenced the Inventory Coordinator role as a new computer system was introduced reducing the administration work throughput.

• Maintained accurate inventory records and ensured accuracy of data entry. Oversaw efficient receiving and inventory management to keep stock within optimal levels.
• Entered information into system to update status reports.
• Developed relationships with suppliers to obtain competitive prices.
• Managed movement of materials and product through production.
• Received incoming shipments and reviewed contents against purchase order for accuracy.
• Identified discrepancies between actual stock and computer-generated reports.
• Traced missing material and shipments through vendor and customer communications.
• Participated in physical inventory counts to keep information accurate and current.
• Provided support in the reconciliation of intercompany transactions related to inventory.
• Contacted suppliers to verify shipment details. Coordinated receipt of incoming materials and verified accuracy of items received.
• Ensured compliance with company policies and procedures related to managing inventory.
• Submitted new purchase requests to maintain optimal levels and meet projected needs.
• Reviewed purchase orders against invoices to ensure items were received correctly.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Recognized by management for providing exceptional customer service.

• Exceeded customer satisfaction by finding creative solutions to problems.

• OH&S certificate - committee members and management.
• Mental Health certificate.
• Harper Entertainment Services. 1998 - 2008 Customer Service agent. PA to Distribution Manager. Twentieth Century Fox Account Manager for Distribution. My last role was Operations Manager Distribution.
• ICM Agribusiness [previously BDM] 1984 - 1998 Office entry level work, leading into Payroll, accounts receivable & payable.