Anne Sheryl Ranario
Dubbo,NSW
Summary
Passionate and proactive Customer Experience Officer with 17+ years of customer service experience. Core competencies include data analysis, problem-solving, communication, and leadership. Drives business expansion by delivering seamless customer experiences and resolving issues effectively. Recognized for maintaining customer satisfaction and retention through integrity and professionalism in resolving complaints.
Overview
19
19
years of professional experience
Work History
AIN/PCW
Dubbo Homestead Care Community
Dubbo, NSW
01.2025 - Current
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Provided emotional support to patients and families during difficult times.
- Transported patients to treatment units, using wheelchair or stretcher.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Reported changes in patient condition to registered nurse or physician.
Customer Experience Officer
Transdev Australasia
Sydney, Australia
03.2023 - 01.2025
- Responsible for delivering a seamless and enjoyable customer experience by providing information, resolving issues, and maintaining a safe and comfortable environment for all passengers.
- Provided customers with product information and support to ensure customer satisfaction.
- Answered customer inquiries via telephone, email, online chat, and in-person.
- Resolved customer complaints quickly and efficiently.
Customer Care Consultant
Diversify Offshore Staffing Solutions
Cebu, Philippines
09.2021 - 05.2022
- Provides exceptional customer service in every customer interaction (voice, chat, social media, email) with the ultimate aim of providing first call resolution on an Australian retail online business.
- Answered customer inquiries related to product features and services via email, telephone and online chat.
- Resolved customer complaints regarding products or services in a timely manner.
- Processed orders from customers using order management systems.
- Investigated cases where customers were not satisfied with their purchases or services provided.
- Coordinated with other departments within the organization to ensure customer satisfaction was met.
Customer Service Specialist
JPMorgan Chase Bank, N.A.
Cebu, Philippines
04.2010 - 05.2021
- Responsible for providing high-quality service and support to clients through various communication channels.
- Handles inquiries, resolves issues, and assists clients with their banking and financial needs while adhering to company policies and procedures.
- Answered incoming customer inquiries regarding product and service information.
- Processed customer transactions such as deposits, withdrawals, transfers, bill payments, and loan applications.
- Assisted customers with account maintenance including address changes, PIN resets, debit card activation and replacement requests, and other banking needs.
- Provided excellent customer service by responding to inquiries in a timely manner and resolving problems quickly.
English Second Language Teacher
Acadsoc Limited
01.2018 - 11.2018
- Responsible for delivering high-quality English language instruction to secondary school students.
- Assessed student progress in order to adjust teaching methods accordingly.
- Provided individualized instruction for students with diverse learning styles and needs.
- Creates engaging lesson plans, facilitates interactive classroom activities, and assesses student progress to ensure academic success.
Customer Service Specialist
Convergys
Cebu, Philippines
11.2006 - 04.2010
- Frontline representative responsible for delivering exceptional customer service and support to Sprint customers.
- Handles inquiries, resolves issues, and provides product and service information to ensure a positive customer experience.
- Provided timely and accurate responses to customer inquiries regarding products, services, and policies.
- Assisted customers in resolving issues with their accounts or orders.
- Received incoming calls from customers and responded to inquiries about product features and benefits.
- Maintained a professional attitude while providing excellent customer service.
- Performed data entry tasks to keep records up-to-date and accurately entered into the system.
Education
Diploma of Community Service -
New Cambridge College Sydney
NSW, Australia10-2026
Some College (No Degree) - Diploma in Leadership & Management
Via Education
Sydney, NSW06-2024
Some College (No Degree) - Certificate III in Individual Support
All Training Colleges Australia
Sydney, NSW05-2024
Bachelor of Science - Hotel And Restaurant Management
University of San Carlos
Philippines10-2006
Skills
- Conflict Resolution
- Interpersonal Skills
- Online Data Entry
- Data Entry
- Active Listening
- Empathy and Emotional Intelligence
- Adaptability
- Complaint Handling
- De-Escalation Techniques
- Customer Service
- Call Documentation
- Banking regulations
- Escalation management
- Customer Education
- Customer Empathy
- Understanding Customer Needs
- Customer Relationship Management (CRM)
Languages
English
References
- Jonah Marie Tumabang, Dubbo Homestead Care Community, 0450-871-092
- Mouna Zaiter, Transdev Australasia, 043-153-3929, Mouna.Zaiter@transdev.com.au
- Roanne May Busano Culpa, JPMorgan Chase Bank & N.A, roanebaby@yahoo.com
Timeline
AIN/PCW
Dubbo Homestead Care Community
01.2025 - Current
Customer Experience Officer
Transdev Australasia
03.2023 - 01.2025
Customer Care Consultant
Diversify Offshore Staffing Solutions
09.2021 - 05.2022
English Second Language Teacher
Acadsoc Limited
01.2018 - 11.2018
Customer Service Specialist
JPMorgan Chase Bank, N.A.
04.2010 - 05.2021
Customer Service Specialist
Convergys
11.2006 - 04.2010
Diploma of Community Service -
New Cambridge College Sydney
Some College (No Degree) - Diploma in Leadership & Management
Via Education
Some College (No Degree) - Certificate III in Individual Support
All Training Colleges Australia
Bachelor of Science - Hotel And Restaurant Management
University of San Carlos
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