Marianne Copley
Valley View Sa,SA
Summary
Proven track record of enhancing operational efficiency and customer satisfaction at FedEx Express, showcasing exceptional attention to detail and a positive attitude. Skilled in inventory management and customer support, adept at fostering collaborative environments and driving significant improvements in workflow and service quality.
Overview
23
23
years of professional experience
Work History
Operations Assistant
Fedex Express
Adelaide, SA
10.2018 - Current
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Provided administrative support with accurate document preparation and data entry.
- Collaborated with other departments to foster smooth operation of daily processes.
Cafe Manager
The Coffee Club
Modbury Sa
10.2009 - 10.2018
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
Bakery Worker
Coles Supermarket
St Agnes, SA
10.2001 - 10.2009
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
- Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
Education
Year 10 - General Studies
Birdwood High School
Birdwood, SA12.1979
Skills
- Positive Attitude
- Attention to Detail
- Professional and Friendly
- Customer Support
- Administrative Support
- Work Planning and Prioritization
- Clerical Support
- Inventory Management
- Policy and Procedure Adherence
- Inventory purchasing
- Recordkeeping
Timeline
Operations Assistant
Fedex Express
10.2018 - Current
Cafe Manager
The Coffee Club
10.2009 - 10.2018
Bakery Worker
Coles Supermarket
10.2001 - 10.2009
Year 10 - General Studies
Birdwood High School