Marianne Enaty
Pascoe Vale South
Summary
With an extensive history in account management, I have a proven track record of managing large client accounts on both a national and international basis. I also have experience in channel support, successfully building lucrative relationships with company partners and channel customers to promote partnership and improve the business. I have been a key contributor to driving financial growth, supporting sale teams and implementing initiatives to achieve the sales of core range products. Client-focused, I have an innate flair for cultivating relationships, understanding business needs and working across the company to deliver innovative outcomes. I have a strong working technical knowledge and believe my exceptional customer service; rapport building and communication skills give me the ability to add real value to my next employer. I have a proven track record in achieving results and I believe I would be a valuable asset to any successful team.
Overview
26
26
years of professional experience
Work History
Regional Manager
Latitude Financial Services
01.2019 - Current
- Strengthened relationships with key retail by liaising with regional managers and store managers.
- Proactively seek opportunities to expand business networks, close sales and meet sales targets.
- Mentoring and leading the sales team making sure individual monthly targets are achieved.
- Structure and deliver a robust training program that educates and promotes retail sales finance.
- Educated merchants to achieve monthly targets through effective utilization of product offerings.
- Focused on reaching business goals and targets to drive overall company success.
- Provide on call servicing to retail partners during store operation hours.
- Focused on maintaining compliance with business regulations to ensure merchants operate within responsible lending guidelines.
- Work with the product teams to develop promotional material and opportunities and identify new opportunities.
- Presenting monthly/ quarterly reporting to stakeholders to set monthly expectations.
- Presenting monthly state download to the wider management team.
Retail Salesperson
Decjube
01.2017 - 01.2019
- Welcome and greet customers, offering assistance to understand what each customer needs.
- Recommend, select and help locate merchandise based on the customer’s desires.
- Utilized sales techniques to cross-sell and up-sell items, enhancing customer satisfaction and driving sales.
- Opened and closed store, overseeing team to ensure efficient setup and packing for daily operations.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
- Check that the store is properly clean and ready for next-day operations; maintaining a clean and safe environment for customers and staff.
- Ensure there are enough supplies and products in the store by completing inventory checklist.
- Oversee merchandising of the store, including receiving supplies when stock gets low.
- Trained new staff, identifying strengths and areas for improvement to enhance team performance and best practices.
- Demonstrated proficiency in using Apperal21 POS system for efficient transactions.
Retail Salesperson
Pure Baby
01.2011 - 01.2017
- Assist customers in finding and purchasing the required merchandise and product.
- Created welcoming environment for customers by greeting them and identifying their needs.
- Recommend, select and help locate the most appropriate item, describing the products features and benefits to encourage customers to purchase the product.
- Responded to customer queries and demonstrated product use, providing essential information on care and maintenance.
- Ticketed, arranged, and displayed merchandise to enhance visibility and drive sales.
- Complete sale transactions, including performing cash register duties and balancing cash drawers.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Ensure that all store duties are complete in compliance to health, safety and company policies and procedures.
Account Manager
Vantex / Ingram Micro
01.2008 - 01.2010
- Manage accounts for clients including Zebra Technologies, IBM, Fujitsu, ANZ, Motorola, Cope Sensitive Freight, AAPT, Bunning’s, Coles and Myer.
- Ensure high sale targets are achieved and relationships with existing and new clients are built and maintained.
- Analyse how Zebra Technologies is positioned in the market, provide the vision and translate brand strategies for printers into developed actions of monthly tactical promotions.
- Identify key stakeholders with all channel customers to cultivate profitable relationships, understanding their needs and developing plans to address them.
- Manage vendor relationships and work collaboratively with vendors regarding product information, stock holding, inventory forecast and reporting.
- Prepare tenders; reviewing information about demands and of supply and proposal preparations.
- Implement strategies to conduct and deliver effective end-user training sessions.
- Proactively seek opportunities to expand business networks, close sales and meet sales targets.
- Negotiate deals with vendors and closing deals with Senior/C-level Management.
- Zebra Brand
Account Manager
Sato Australia
01.2005 - 01.2008
- Manage the relationship and sales of a well-established client portfolio of direct freight companies on both a national and international basis, in order to maximise sales potential.
- Maintain and expand relationships with existing clients across a wide range of industries and territories, as well as use an existing network of industry contacts to generate new business.
- Plan, develop and implement business plans to maximise profits and account base objectives.
- Prepare sales reports, proposals and propositions on account status’.
- Work with the product teams to develop promotional material and opportunities, review basic product ranges and identify new product opportunities.
- Accountable for marketing collateral, stock control and any losses incurred.
- Manage the expectations and delivery of products including printer consumables and equipment to the client and effectively coordinate demanding client deadlines.
Account Manager
Delacamp Australia
01.2000 - 01.2005
- Manage the sales and client relationships for major national and international accounts including Konica/ Minolta, Sharp and Canon.
- Set and manage distribution targets to continuously increase growth of core range products, including recycled toner cartridges for Cartridge World, Officeworks and Telstra.
- Analyse the account base coverage, implement strategies and business plans to achieve base targets, offering guidance and support where necessary.
- Maintain the relationship with the company’s existing clients, and identify the needs of prospective clients, conducting research to assess their needs in order to establish and secure a strong client base.
- Facilitate meetings, prepare proposals, propositions, and provide solutions for a large client base.
- Develop strong communicative channels with all levels of management and corporate clients.
- Establish budgets with the client and the company and prepare reports regarding sales results, annual forecasts and account status.
- Continuously seek opportunities to maximise the sales potential of current and prospective clients, including international travel and presentation at the Dubai Technology Expo.
- Ensure high levels of customer service, find the best solution to meet customer requirements and offer customers complimentary products and add-ons.
Education
Registered Agent Representative Certificate -
Australian School of Business & Law
01-2018
Advanced Diploma - Business International Trade
Victoria University of Technology
01-2000
Associate Diploma - Business International Trade
Victoria University of Technology
Skills
- Account Management
- Channel Management
- Sales
- Customer Service
- Relationship Management
- Issue Resolution
- Zebra Technology
- Market Trend Analysis
- Consumer Market Research
- Competitor Analysis
- Marketing Initiatives
- Marketing Strategies
- Promotional Material Design
- Strategy Development
- Market Share Growth
- Brand Reputation Improvement
- Customer Experience Enhancement
- Interpersonal Skills
- Negotiation Skills
- Presentation Skills
- Written Communication Skills
- Revenue Growth
- Contract Management
- Support Contract Establishment
- Stress Management
- Problem Solving
Systems Experience
- Microsoft Office
- Microsoft Dynamics (Axapta)
- MYOB
Timeline
Regional Manager
Latitude Financial Services
01.2019 - Current
Retail Salesperson
Decjube
01.2017 - 01.2019
Retail Salesperson
Pure Baby
01.2011 - 01.2017
Account Manager
Vantex / Ingram Micro
01.2008 - 01.2010
Account Manager
Sato Australia
01.2005 - 01.2008
Account Manager
Delacamp Australia
01.2000 - 01.2005
Registered Agent Representative Certificate -
Australian School of Business & Law
Advanced Diploma - Business International Trade
Victoria University of Technology
Associate Diploma - Business International Trade
Victoria University of Technology