Marianne Fogarty
North Ipswich,QLD
Summary
As a demonstrated customer service professional with 20 years plus services experience.
I have unique generalist experience. I have years of experience as duty management positions with places like Big W and Coles Services, Contact centre as well. I am now looking for a role where my exceptional eye for detail, high work ethic, results and team focus will be of value to your organisation.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
19
19
years of professional experience
Work History
picker/packer
Daylark Pty Ltd
01.2015
- Using machinery , Fixing machinery.
- Packing of Mushrooms for supermarkets
Housekeeping
Milton Apartments
01.2014
- Time Management.
- Customer service.
- Detailed cleaning through 3 motels.
Commercial Cleaner
JBS Beef Plant
Riverview, QLD
07.2025 - Current
- Maintained cleanliness and sanitation in production areas to ensure compliance with health standards.
- Operated industrial cleaning equipment efficiently, enhancing overall facility hygiene.
- Followed strict safety protocols to minimize risks during cleaning operations.
- Assisted team members in executing deep cleaning tasks, promoting teamwork and efficiency.
- Conducted routine inspections of equipment and supplies to support operational readiness.
- Implemented best practices for waste disposal, contributing to environmental sustainability initiatives.
- Trained new staff on proper cleaning procedures and safety measures, fostering a knowledgeable workforce.
- Collaborated with supervisors to identify areas for process improvement, increasing workflow efficiency.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
- Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
- Organized and used industrial cleaning products following strict safety procedures.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
- Washed windows, walls and ceiling fixtures to remove molds and dusts.
- Used steam cleaners and vacuum cleaners to clean floors and carpets.
- Developed and maintained cleaning schedules to clean designated areas and manage shifts.
- Contributed to a safer work environment through proper handling, storage, and disposal of hazardous materials.
- Adhered to company policies for appearance, thoroughness, and facility security.
- Emptied wastebaskets to transport trash and waste to disposal area.
- Completed challenging assignments within tight deadlines, ensuring minimal disruption to clients'' operations during special projects.
- Ensured safety and cleanliness in high-traffic areas, preventing slip and fall accidents through timely mopping and spill management.
Riverlink-Incharge
Coles Services
09.2015 - 05.2025
- Cleaning the store and Trolleys.
- Delegating Team Members with Tasks.
- Helping customers and communicating with other Store.
- Time Management.
- Plan workflow.
- Manage a team of 11 plus people.
Department Manager
Big W
Ipswich, QLD
04.2007 - 01.2011
- Oversaw daily operations to ensure efficient workflow and optimal customer service.
- Managed inventory levels, reducing excess stock through strategic ordering processes.
- Trained and mentored staff on best practices for operational efficiency and customer engagement.
- Implemented process improvements that enhanced team productivity and service quality.
- Coordinated cross-departmental initiatives to streamline communication and enhance service delivery.
- Developed staff schedules that optimized labor costs while meeting business demands.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Education
Certificate II - retail Operations
Career Employment Australia
01-2010
Certificate II - Hospitality
Industry Training Services
01-2010
Walking Stacker training - undefined
Blueprint Employment and Training
09-2008
Skills
- Organization, planning, scheduling, strong leadership, creativity, teamwork, work ethic, adaptability, time management, customer service and problem solving
- Time management
- Warehouse safety
- Inventory management
- Adherence to procedures
- Product Inspections
- Team collaboration
- Workload prioritization
- Safety compliance
- Troubleshooting techniques
Timeline
Commercial Cleaner
JBS Beef Plant
07.2025 - Current
Riverlink-Incharge
Coles Services
09.2015 - 05.2025
picker/packer
Daylark Pty Ltd
01.2015
Housekeeping
Milton Apartments
01.2014
Department Manager
Big W
04.2007 - 01.2011
Certificate II - Hospitality
Industry Training Services
Walking Stacker training - undefined
Blueprint Employment and Training
Certificate II - retail Operations
Career Employment Australia