MARIANNE LE
Morley
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
9
9
years of professional experience
Work History
Sales Consultant
Yatta Homes
08.2025 - Current
- Provided expert recommendations on design modifications to enhance functionality and efficiency.
- Provided valuable insight into the feasibility of proposed building plans, saving clients time and resources on revisions.
- Developed strong relationships with clients, fostering trust and confidence in my professional recommendations.
- Enhanced client satisfaction by providing comprehensive building consultations and tailored solutions.
- Managed client relationships, addressing inquiries promptly to foster trust and loyalty.
- Utilized CRM software to track buyer information and preferences, tailoring communication efforts for maximum effectiveness.
- Handled objections from potential buyers effectively addressing concerns related to pricing location or design features enhancing chances of a successful sale.
- Maintained detailed knowledge of local real estate market trends ensuring accurate advice regarding property values and investment opportunities.
- Cold calling techniques
Clinic Owner
Laser Clinics Australia Morley
01.2019 - Current
- Launched and scaled a successful beauty business offering Laser hair removal, Skin, Body and Cosmetic injectable services.
- Managed inventory, vendor relationships, and pricing strategies to maintain strong profit margins.
- Recruited, trained, and lead a strong team of 14 employees.
- Built a strong client base retention, servicing anywhere between 50-80 clients per day.
- Hosted and participated in beauty workshops, pop-up events, and vendor fairs to build brand awareness.
- Reached clinic target in monthly recurring revenue within months of launch.
- Top performing clinic within WA Franchise in the last 4 years.
- 4.8 stars on Google with over 400 reviews.
- Maintained 100% score monthly with customer NPS.
Clinic Manager
Results Laser Clinic Werribee
01.2017 - 01.2019
- Lead and manage a team of 10 employees in a high-volume, top-performing location.
- Increased sales year-over-year through effective staff coaching, upselling strategies, and performance incentives.
- Implemented new client retention strategies, improving repeat customer rates.
- Oversaw day-to-day operations including scheduling, inventory management, cash handling, and compliance.
- Managed vendor relationships and ensured timely stock replenishment for top-selling products.
- Trained new hires on beauty trends, product knowledge, sales techniques, and customer engagement.
- Recognized as “Manager of the year” for exceptional team leadership and business results.
Education
Diploma - Beauty Therapy
Victoria University
01.2015
Secondary college - undefined
Buckley Park
01.2013
Skills
- Product Sales & Distribution
- Business Development & Strategy
- Team Leadership & Training
- Client Relationship Management
- Inventory & Supply Chain Management
- Branding & Product Launches
- Customer Service Excellence
Languages
Vietnamese
Full Professional
Timeline
Sales Consultant
Yatta Homes
08.2025 - Current
Clinic Owner
Laser Clinics Australia Morley
01.2019 - Current
Clinic Manager
Results Laser Clinic Werribee
01.2017 - 01.2019
Secondary college - undefined
Buckley Park
Diploma - Beauty Therapy
Victoria University