Summary
Overview
Work History
Education
Skills
Timeline
Application - Position
BusinessAnalyst

Marianne Raquel Salonga

Food Service Assistant
Curl Curl,NSW

Summary

Dependent visa holder with 15+ years of experience in the food industry business and customer relations. Demonstrated expertise and comprehensive knowledge in addressing customer needs, such as managing complaints, feedback, and reservations. Efficiently manages work-flow schedules in bakeshop and fast food service settings. Committed to continuous learning and open to training opportunities.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

20
20
years of professional experience

Work History

Catering Assistant

Greenwich Place Aged Care
03.2024 - Current
  • Provided friendly, courteous service to create memorable moments for guests.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Collaborated with team members to execute seamless catering events for clients.
  • Coordinated closely with other staff members during events for smooth service delivery.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
  • Offered excellent customer service, addressing client concerns promptly and professionally.
  • Maintained professional demeanour under pressure during high-stress situations, contributing to overall success of catered events.
  • Developed customized menus for clients based on dietary needs and preferences, resulting in positive feedback.
  • Managed inventory and supplies, ensuring adequate stock levels for successful event execution.
  • Trained new Catering Assistants on company policies and procedures, fostering a cohesive team environment.
  • Followed food safety practices and sanitation guidelines.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.

Full Time Staff

Northern Beaches Hospital
05.2023 - 11.2024
  • Company Overview: Healthscope, Australia
  • Preparing patient trays (including special orders salads, sandwiches and puree minced diet)
  • Distributing and collecting all patient meals
  • Preparing food and beverages
  • Plating meals
  • Cleaning, dishwashing use of industrial dishwasher
  • Preparing all trolleys for patients
  • Delivering meals to various wards
  • Delivering of morning, afternoon tea and supper meals
  • Ensuring that all data relating to patients' bed and nutritional status is accurate and current
  • Healthscope, Australia

Permanent Part Time Staff

Summit Care- Professional Care
06.2022 - 04.2023
  • Company Overview: Aged Care Penrith Branch, Australia
  • General Service Officer – Catering Service Assistant
  • Assistant Breakfast Cook
  • Assistant Cook (Preparing special orders salads, sandwiches and puree minced diet)
  • Distributing and collecting all patient meals
  • Preparing food and beverages
  • Plating meals
  • Cleaning, dishwashing use of industrial dishwasher
  • Preparing all trolleys for patients
  • Delivering meals to various wards
  • Delivering of morning, afternoon tea and supper meals
  • Ensuring that all data relating to patients' bed and nutritional status is accurate and current
  • Aged Care Penrith Branch, Australia

Permanent Part Time Staff

Outback Steakhouse
02.2018 - 04.2023
  • Company Overview: Mulgoa Penrith Branch, Australia
  • Front of the House and Captain Server
  • Always greet and welcome guests promptly in a warm and friendly manner
  • Always thank and give fond farewell to guests conveying anticipation for their next visit
  • Assist guest with table reservation
  • Assist guest while seating
  • Ensure guest are serviced within specified time
  • Has a good knowledge of menu and presentation standards
  • Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette
  • Able to answer any questions regarding menu and assist with menu selections
  • Able to anticipate any unexpected guest need and reacts promptly and tactfully
  • Always applies service techniques correctly and serving Food & Beverage items with enthusiasm
  • Serve food courses and beverages to guests
  • Set tables according to type of event and service standards
  • Record transaction / orders in Point of Sales systems at the time of order
  • Communicate with the kitchen regarding any menu questions, the length of wait and product availability
  • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
  • Check with guests to ensure satisfaction with each food course and beverages
  • Responsible for clearing, collecting, and returning food and beverage items to proper area
  • Maintain cleanliness of work areas, throughout the shift
  • Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly
  • Present accurate final bill to guest and process payment
  • Mulgoa Penrith Branch, Australia

Part Time Staff

Leaf Cafe
01.2019 - 11.2022
  • Company Overview: Cranebrook Branch, Australia
  • Kitchen Assistant
  • Assistant Breakfast Cook (plating, and serving orders)
  • Setting up workstations with all needed ingredients and cooking equipment's
  • Ensuring stocks are properly check
  • Expiration dates and first in first out
  • Ordering and manage stocks state
  • Cook food in various utensils or grillers
  • Check food while cooking to stir or turn
  • Ensure great presentation by dressing dishes before they are served
  • Keep a sanitized and orderly environment in the kitchen
  • Ensure all food and other items are stored properly
  • Check quality of ingredients
  • Monitor stock and place orders when there are shortages
  • Cranebrook Branch, Australia

Part Time Staff

All About Flavours
05.2017 - 01.2018
  • Company Overview: Cucina De Manila- Filipino Restaurant, Australia
  • Kitchen Hand; Cleaning, Wash and clean utensils and dishes
  • Clean food preparation equipment, floors and other kitchen tools or areas
  • Follow all hygiene and health and Safety regulations within the kitchen
  • Cashier; Handling all the cash transaction and received payment by cash, credit cards and cheques, And checking daily cash accounts
  • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Process orders, forms and applications
  • Follow up to ensure that appropriate actions were taken on customers' requests
  • Refer unresolved customer grievances or special requests to designated departments for further investigation
  • Provide Excellence Customer Service
  • Manages workflow
  • Accurately perform correct customer orders
  • Ensuring the cost effective and the most efficient service
  • Cucina De Manila- Filipino Restaurant, Australia

Operation Manager

Baguette Pte Ltd.
07.2012 - 02.2017
  • Company Overview: Pine Garden's Cake, Singapore
  • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Process orders, forms and applications
  • Follow up to ensure that appropriate actions were taken on customers' requests
  • Refer unresolved customer grievances or special requests to designated departments for further investigation
  • Provide Excellence Customer Service
  • Manages workflow
  • Accurately perform correct customer orders
  • Ensuring the cost effective and the most efficient service
  • Needs to be very friendly, tactful and polite manners to customer and co-employee
  • Pine Garden's Cake, Singapore

Shift Manager

The Real American Doughnut Company Inc.
01.2011 - 06.2012
  • Company Overview: Krispy Kreme, Philippines
  • Deliver excellent customer service and customer management, always
  • Serve and present beverages, quickly and efficiently, meeting our standards (Barista)
  • Assist in keeping the bar, front-of-house and clean and tidy, always
  • Keep up to date with current promotions and new products
  • Make customers aware of offers on our great food and drink range
  • Manage the opening and closing of store
  • Be responsible for cash-management issues
  • Monitor and manage maintenance issue
  • Manage office administration as instructed by the co - manager
  • Manage and maintain correct staffing levels
  • Identify and take an active role in the recruitment of new staff members
  • Deal with customer complaints in a professional co - manner
  • Deal with deliveries and report any loss or damage to the co - manager
  • Maintain accurate stock control, including ordering, delivery checks, line checks and wastage
  • Assist in achieving all financial targets set
  • Maintain personal knowledge by completing in-house training, attending courses, and completing workbooks
  • Always adhere to all company policies and procedures and licensing laws
  • Be involved and contribute at team meetings
  • Carry out instructions given by the management team and head office
  • Inventory management, availability of all products by checking the stocks and completeness of all deliveries received
  • Cost management submits required sales and expense reports according to said deadline
  • Also achieved the labor cost, food and beverage cost and utilities expense
  • Maintain product quality and quality of service offered
  • Administering policies and procedures
  • Budgeting
  • Delegating/ Manpower Manager
  • Developing good relationships to co- manager
  • Superior and subordinates
  • Krispy Kreme, Philippines

Store Manager

Boulangerie Franchaise Inc.
05.2006 - 10.2010
  • Company Overview: Le Coeur De France, Philippines
  • Store managers supervise a retail organization's staff, meet customer needs and plan and coordinate sales, merchandising and budgeting
  • To effectively perform the multitude of tasks required, managers should work well under pressure and with deadlines, and have significant experience in retail business and human resources
  • They also need strong leadership, interpersonal and multitasking skills
  • They work in an office environment while performing administrative duties and on the sales floor while addressing staffing, customer, and merchandising needs
  • Multi Tasking, Management, Cashiering, Baking and Barista
  • Inventory management, availability of all products by checking the stocks and completeness of all deliveries received
  • Cost management submits required sales and expense reports according to said deadline
  • Also achieved the labor cost, food and beverage cost and utilities expense
  • Maintain product quality and quality of service offered
  • Monitor food safety and sanitation standards
  • Administering policies and procedures
  • Budgeting
  • Delegating/ Manpower Manager
  • Developing good relationships to co- manager
  • Superior and subordinates
  • Le Coeur De France, Philippines

Kitchen Specialist

Chateau Louise Resources Inc.
09.2004 - 04.2006
  • Company Overview: UCC Vienna Cafe, Taguig City, Philippines
  • Follows and maintains defined standards of sanitation for personnel, food preparation, kitchen equipment, and the store
  • Follows and maintains defined standards of safety for personnel, equipment, and the store
  • Participates in the preparation of meals within an established production system, following standardized recipes, preparation and service methods, and food handling techniques to ensure acceptable standards
  • Responsible for ordering food and supplies according to established procedures to maintain minimum stock levels for the area, subject to the approval of the supervisor
  • Maintains required department records (inventories, cost menus, in accordance with menu planning book and department procedures)
  • Receives and stores food and supplies according to established procedures of the store unit
  • Responsible for checking the quality of products
  • Responsible for food preparation
  • Inventory and Ordering
  • UCC Vienna Cafe, Taguig City, Philippines

Education

Community Course -

FNRI
02.2004

bachelor's degree - Nutrition and Dietetics

POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
01.2004

Service Practicum -

TGIFridays Ermita Branch
01.2004

Skills

  • Strong teamwork
  • Cleaning and organization
  • Cleaning skills
  • Customer relations skills
  • Customer service expertise
  • Cash handling
  • Sales experience
  • Customer service
  • Inventory restocking
  • Customer support
  • Scheduling and coordination
  • Time management
  • Adaptability and flexibility

Timeline

Catering Assistant

Greenwich Place Aged Care
03.2024 - Current

Full Time Staff

Northern Beaches Hospital
05.2023 - 11.2024

Permanent Part Time Staff

Summit Care- Professional Care
06.2022 - 04.2023

Part Time Staff

Leaf Cafe
01.2019 - 11.2022

Permanent Part Time Staff

Outback Steakhouse
02.2018 - 04.2023

Part Time Staff

All About Flavours
05.2017 - 01.2018

Operation Manager

Baguette Pte Ltd.
07.2012 - 02.2017

Shift Manager

The Real American Doughnut Company Inc.
01.2011 - 06.2012

Store Manager

Boulangerie Franchaise Inc.
05.2006 - 10.2010

Kitchen Specialist

Chateau Louise Resources Inc.
09.2004 - 04.2006

bachelor's degree - Nutrition and Dietetics

POLYTECHNIC UNIVERSITY OF THE PHILIPPINES

Service Practicum -

TGIFridays Ermita Branch

Community Course -

FNRI

Application - Position

Seeking an entry- level position where I can apply my strong work ethic, enthusiasm, and willingness to learn to contribute effectively to the team.

Looking forward to utilize my skills in customer and food service business in a new industry business.

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Marianne Raquel SalongaFood Service Assistant