Marianne Thompson
Narellan,Australia
Summary
Proven track record in enhancing customer satisfaction and safety, notably with Virgin Australia. Excelled in crisis management, leveraging strong problem-solving and first aid skills.
Demonstrated exceptional reliability, leading teams at Big W to streamline operations. Achieved significant improvements in service quality and efficiency across roles.
I am a detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
23
23
years of professional experience
Work History
Flight Attendant
Virgin Australia
01.2011 - 01.2018
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Receptionist
Campbelltown Catholic Club
01.2006 - 01.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Night Shift Filler - Team Leader
Big W
01.2001 - 01.2006
- Provided excellent customer service when encountering late-night shoppers seeking assistance or guidance.
- Enhanced store presentation by maintaining clean and organized shelves during nightly shifts.
- Streamlined the restocking process by collaborating with fellow team members to complete tasks efficiently.
- Ensured a safe work environment by promptly addressing spills, broken items, or other hazards.
Customer Service Officer
MBF
01.1995 - 01.2001
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
High School Certificate -
Granville South Creative And Performing Arts High School
Guildford, NSW1990
Skills
- Customer Service
- Strong Work Ethic
- First Aid
- Reliability and punctuality
- Problem Solving
- Security Training
- Money Handling
- Time Management
- Verbal and written communication
- Toast Masters Public Speaking Course
- RSA
Timeline
Flight Attendant
Virgin Australia
01.2011 - 01.2018
Receptionist
Campbelltown Catholic Club
01.2006 - 01.2011
Night Shift Filler - Team Leader
Big W
01.2001 - 01.2006
Customer Service Officer
MBF
01.1995 - 01.2001
High School Certificate -
Granville South Creative And Performing Arts High School
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