Marianne Kyl A. Salazar

• Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
• Assisted customers with returns, exchanges and refunds.
• Answered incoming telephone calls to provide store, products and services information.
• Accepted and completed cash, check and credit card payments.
• Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
• Fostered relationships with customers to expand customer base and retain business.
• Worked with cross-functional teams to achieve goals.
• Provided coaching sessions with employees to help them better understand their roles in the organization.
• Supported senior staff members in the completion of complex projects within deadlines.
• Followed company and legal requirements for deliveries, money handling and transportation.
• Trained new staff with money handling and customer service processes.
• Dealing with diverse customers treating them with respect and alternative way of communication
• Answered store and merchandise questions and led customers to wanted items.
• Maintained knowledge of sales and promotions, return policies and security practices.
• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Established and maintained safe play environment for children.

Assisted in meal preparation including preparing snacks and drinks.

• Read stories, sang songs and taught basic skills such as color recognition and counting numbers.
• Supported children's emotional and social development with one-on-one attention.
• Instructed children in health and personal habits involving eating, resting and hygiene habits.
• Used clear communication and professionalism to develop constructive relationships with families.
• Responded promptly to incidents or emergencies according to established protocols.
• Ensured compliance with relevant legislation, standards and regulations.
• Managed crafts and other hands-on activities to engage kids and promote development

• Performed basic maintenance duties such as cleaning floors or walls.
• Organized storage areas to facilitate ease of access when retrieving supplies or ingredients for menu items.
• Acquired new skills to support team and further accommodate customer needs.
• Followed all health department regulations while preparing food products for consumption by customers.
• Inspected equipment daily to make sure it was clean and in good working condition.
• Greeted customers entering the restaurant with a pleasant demeaner.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Handled customer complaints professionally while maintaining a positive attitude.
• Operated cash registers to process payments from customers.
• Maintained accurate records of sales transactions for end-of-day reports.

• Demonstrated a commitment to customer service through friendly interactions.
• Operated various kitchen equipment like blenders, mixers, grinders.
• Ensured that prepared foods met quality standards set by restaurant management.
• Attended training courses to build understanding of processes, techniques and industry.
• Maintained high levels of efficiency during training by taking detailed notes and asking questions.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Learned new materials, processes and programs quickly.
• Rotated food stocks, using older items first and tossing expired products.
• Communicated effectively with other team members regarding orders or changes in the menu.