Maria Nobrega SAGGERS
SYDNEY,NSW
Summary
*Dedicated Practice Manager with proven skills in patient scheduling, health record management, and billing. Committed to enhancing practice operations and delivering exceptional customer service.
*Results-driven healthcare professional with extensive experience in managing daily practice operations. Expertise in inventory management and compliance with health regulations, ensuring seamless workflow and superior patient care. Seeking to leverage skills to enhance operational efficiency.
Overview
28
28
years of professional experience
Work History
Practice Manager/Dental Nurse
Dr Frederick C Saggers
Cremorne
01.2023 - Current
- Coordinated daily operations for a busy medical practice.
- Managed patient scheduling and appointment reminders efficiently.
- Supervised administrative staff to streamline workflow and enhance service delivery.
- Facilitated communication between patients and healthcare providers effectively.
- Oversaw inventory management of medical supplies and equipment.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Managed vendor relationships to secure reliable supplies and services for practice operations.
- Procured essential supplies to ensure uninterrupted patient care. and kept tabs on inventory levels.
- Maintained financial records to ensure accurate billing and timely accounts receivable and payable.
- Communicated with patients with compassion while keeping medical information private.
Mother and caregiver(adult with special needs)
Self
01.1999 - Current
- Provided daily assistance with personal care and hygiene tasks.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Supported bathing, dressing and personal care needs.
- Assisted clients with maintaining good personal hygiene.
- Monitored vital signs and reported changes to healthcare professionals.
- Drove clients to doctors' appointments and social outings.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Engaged clients in social activities to promote mental well-being.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Coordinated care plans with family members and healthcare teams.
- Built strong and trusting rapport with clients and loved ones.
- Improved patient outlook and daily living through compassionate care.
- Trained new caregivers on best practices for patient support.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Maintained clean and well-organized environment for client happiness and safety.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Prepared nutritious meals and maintained clean living environments.
- Assisted with mobility and transportation to appointments and activities.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.(PARENTS)
- Partnered with Speech pathologist and Occupational therapists to provide care to patients.(SON)
Education
Associate of Applied Science - Hospitality Management
Ryde College of TAFE
12-1993
Skills
- Billing and coding
- Patient scheduling
- Health record management
- Practice operations
- Inventory management
- Customer service
Timeline
Practice Manager/Dental Nurse
Dr Frederick C Saggers
01.2023 - Current
Mother and caregiver(adult with special needs)
Self
01.1999 - Current
Associate of Applied Science - Hospitality Management
Ryde College of TAFE