Marianthy Cripps
Doyalson,NSW
Summary
Dynamic manager with a proven track record at Oroton Group, excelling in team leadership and customer service. Enhanced employee engagement and satisfaction through effective conflict resolution and mentoring, while maintaining budgetary control. Skilled in time management, fostering high-performing teams, and driving operational excellence.
Overview
36
36
years of professional experience
Work History
Manager
Oroton Group
09.2007 - 05.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Manager
Oroton Group
09.2007 - 03.2019
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Sale
Duty Free
11.1989 - 08.2007
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma -
Maroubra Girls High
01-1977
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager
Oroton Group
09.2007 - 05.2025
Manager
Oroton Group
09.2007 - 03.2019
Sale
Duty Free
11.1989 - 08.2007
High School Diploma -
Maroubra Girls High
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