Summary
Overview
Work History
Skills
Timeline
Generic

MARIA HAPE

ELLENBROOK,WA

Summary

Cleaning Manager with experience cleaning commercial spaces and managing team of 10 to 25 cleaners. Oversees cleaning of all buildings in liaison with business and property managers to understand cleaning needs and build excellent relationships. Maintains strong awareness of health and safety standards to provide training and guidance to staff. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures.


Overview

24
24
years of professional experience

Work History

Cleaner in Charge

St Marks Anglican Community College
2021.12 - Current

Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.

Trained and mentored all new personnel to maximize quality of service and performance.

Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.

Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.

Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.

Conducted regular room inspections to verify compliance with housekeeping standards.

Use of all Machinery ie. Nilfisk scrubbing machine. T500 tennant machine, T300 tennant Machine,Iodise window cleaning machine,Imop,E5 carpet machine, Predator carpet cleaner, Multiwash floor cleaner,Provac Buffer.

Knowledge of stripping and Sealing floors

Use of Chemicals

Communicated repair needs to maintenance staff.

Facilities and Project Manager

Alex Chirico

Direct: 0488279229

Switchboard: (08) 94031300

Email: achirico@stmarks.wa.edu.au

Periodical Cleaning Supervisor

Quayclean
2018.01 - Current

Project Management.

Knowledge of relevant health and safety acts, as well as safety

procedures and hygiene legislations.

Experience in management of departmental expenditures and forecasting rostering budgets.

Excellent business development abilities-able to facilitate & maintain ongoing business relationships.

Organizational abilities which enable myself to oversee day to day operations of a large cleaning team.

Strong leadership.

Quick learner, able to adapt to most situations.

Flexible and willing to learn new systems.

Thorough time management and organizational skills.

Communication proficiency both written and verbal.

Trustworthy able to work autonomously or in a team.

Able to work in a fast paced environment.

Trained and implemented relevant Health & Safety laws, encouraging safe work practices within a team and monitoring compliance with procedural documentation.

Evaluated employee performance and developed improvement plans.

Trained and mentored all new personnel to maximize quality of service and performance.

Increased employee performance through effective supervision and training.

Operations Manager

Desrae Absolum

0400153987

Cleaner

Paradigm Cleaning Services
2015.06 - 2019.01
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.

Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.

Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.

Used time management and efficient cleaning methods to meet deadlines.

Handled equipment, chemicals, and materials properly and with caution.

Cleaned and maintained lobbies, offices and other common areas in commercial buildings.

Confirmed all cleaning tools and equipment were stored properly after use.

Organized and used industrial cleaning products following strict safety procedures.

Performed regular maintenance and repairs on various cleaning tools and equipment.

Manager

Jaseda Peachey

0466906031

Elderly Caregiver

Dunblane Lifecare
2000.04 - 2015.05

Maintained clean, safe, and well-organized patient environment.

Offered companionship and kindness to elderly patients.

Assisted clients with daily living needs to maintain self-esteem and general wellness.

Provided safe mobility support to help patients move around personal and public spaces.

Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.

Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.

Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.

Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.

Assisted disabled clients to support independence and well-being.

Entertained, conversed, and read aloud to keep patients mentally alert.

Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.

Monitored clients' overall health and well-being and noted significant changes.

Provided compassionate and patient-focused care to cultivate well-being.

Guided patients to restroom to support bladder and bowel relief requirements.

Completed regular check-ins and progress report for each client.

Entrusted to handle confidential and sensitive situations in professional matter.

Recorded status and duties completed in logbooks for management.

Maintained strong connections within caregiver community to gain continuous knowledge.

Skills

  • Organization and Time Management
  • Multitasking Abilities
  • Team building
  • Critical Thinking
  • Excellent Communication
  • Self-Directed
  • Quality Assurance

Timeline

Cleaner in Charge

St Marks Anglican Community College
2021.12 - Current

Periodical Cleaning Supervisor

Quayclean
2018.01 - Current

Cleaner

Paradigm Cleaning Services
2015.06 - 2019.01

Elderly Caregiver

Dunblane Lifecare
2000.04 - 2015.05
MARIA HAPE