Maria Sarah Madrigal
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Customer Service Advisor
National Australia Bank (NAB)
Docklands, Australia
10.2022 - Current
- Provided customer service by responding to inquiries and resolving problems in a timely manner.
- Performed administrative tasks such as data entry into internal systems.
- Collaborated with other departments to ensure quality service delivery for customers.
- Ensured compliance with all applicable laws regarding consumer protection.
Assistant Quality Control Inspector / All-rounder
Electromold Australia
Thomastown, Australia
05.2019 - 08.2021
- Worked closely with supervisors to ensure high quality level processing of Aerospace materials for Boeing and Lockheed Martin Aero.
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Trained new employees on proper use of test equipment and inspection techniques.
Online Business Manager
Sample Haven
Paranaque City, Philippines
02.2013 - 12.2017
- Monitored inventory levels of supplies needed for daily operations and ordered additional items when necessary.
- Interacted with customers and vendors with utmost professionalism to solve various problems.
- Conducted research on current industry trends to identify potential areas for improvement in business operations.
- Developed and implemented policies and procedures to improve operational efficiency.
Call Centre Associate
CallVertical Inc
Cebu City, Philippines
05.2008 - 01.2009
- Responsible for setting an appointment for US clients and giving them satisfaction by answering their inquiries as well as handling new Credit Card Applications, Mortgage and Mobile Network Company Applications.
- Explained product features and benefits in order to close sales.
Call Centre Associate
UKLink Incorporated
02.2007 - 04.2008
- Responsible for setting an appointment for Clients in the UK / Telesales.
- Processed orders, returns, exchanges, payments, credits, refunds and other transactions accurately and efficiently.
Call Centre Associate
Apex Global Business Tools
Cebu City, Philippines
04.2006 - 09.2006
- Executing calls for our clients overseas (Australia and USA) for a Mobile Network Company like OPTUS & VERIZON..
- Developed positive relationships with customers through courteous communication.
Education
Bachelor of Science Computer Engineering -
Dipolog Medical Center College Foundation
05-2005
Bachelor of Science Computer Engineering -
Jose Rizal Memorial State College
03-2002
Diploma of Interior Design -
Australian Academy Of Interior Design
Skills
- Adaptive team player
- Interpersonal and written communication skills
- Analytical abilities
- Customer service excellence
- Schedule Management
- Computer Proficiency
- Report Preparation
- Positive and professional
Accomplishments
Awarded Banker of the Month twice by People Leaders since joining NAB.
Timeline
Customer Service Advisor
National Australia Bank (NAB)
10.2022 - Current
Assistant Quality Control Inspector / All-rounder
Electromold Australia
05.2019 - 08.2021
Online Business Manager
Sample Haven
02.2013 - 12.2017
Call Centre Associate
CallVertical Inc
05.2008 - 01.2009
Call Centre Associate
UKLink Incorporated
02.2007 - 04.2008
Call Centre Associate
Apex Global Business Tools
04.2006 - 09.2006
Bachelor of Science Computer Engineering -
Dipolog Medical Center College Foundation
Bachelor of Science Computer Engineering -
Jose Rizal Memorial State College
Diploma of Interior Design -
Australian Academy Of Interior Design
Similar Profiles
Aditi SinghAditi Singh
Scrum Master/Project Manager at NATIONAL AUSTRALIA BANK (NAB)Scrum Master/Project Manager at NATIONAL AUSTRALIA BANK (NAB)
Pragya SinghPragya Singh
Card Servicing Banker at National Australia Bank (NAB)Card Servicing Banker at National Australia Bank (NAB)
Kunjay PanchalKunjay Panchal
Merchant Services Representative at National Australia Bank (NAB)Merchant Services Representative at National Australia Bank (NAB)