Maria Suba
Point Cook,VIC
Summary
A strong and collaborative leader dedicated to the concepts of forward thinking, embracing challenges, endeavoring to deliver outstanding customer focused service with efficiency. With strengths in building and maintaining relationships with diverse range of stakeholders in a dynamic and fast paced setting. Experienced in directing and improving operations through effective employee motivational strategies and strong policy enforcement. A leader with analytical approach to business planning and day to day problem solving.
This combined with my high energy levels, attention to detail and a strong passion to succeed has enabled me to accomplish all I have achieved and helped me lead a Team.
Overview
16
16
years of professional experience
Work History
Senior/Lead Health Assessor
Bupa Medical Visa Services - Dandenong
06.2022 - Current
- Supervision and ongoing leadership of the medical assessment centre's team of 14 Health Assessors.
- Oversee the recruitment, induction/onboarding, training, and development of health assessor
- Engage and motivate the health assessors’ team to ensure the provision of a highly professional and customer focused service
- Develop health assessors resourcing strategies to ensure the most effective use of permanent, contract and agency resources, including implementation of effective staff roster through Dimension.
- Work collaboratively with the medical assessment centre's multidisciplinary team
- Planning, coordinating, and delivering customer focused quality service to customers
- Oversee day-to-day engagement and relationship management of third-party providers.
- Oversee and conduct health assessments to customers as assigned by the delivery of health screenings, including but not limited to: Identity check, Blood pressure, Height, Weight, Body Mass Index (BMI), Vision testing, Venepuncture, Document readings/results in electronic health record
- Ensure the customer is treated with respect and dignity and in accordance with their cultural and/or spiritual beliefs
- Facilitate smooth delivery of the customers through the medical assessment centre to ensure a timely and accurate service
- Responsible for stock management including ordering using Bupa's ordering (Coupa) system and stock control, calibration and maintenance of equipment as per Bupa policies and procedures
- Ensure that Bupa Australia’s Health & Safety policy and associated policies and procedures are effectively implemented to minimize risk and to provide employees with a safe working environment and safe systems of work
- Ensure the Clinical Governance and associated Policies and Procedures are effectively implemented to minimize risk
- Ensure adherence to clinical quality & safety improvement standards/activities in collaboration with leaders.
Team Leader
Bupa Medical Visa Services - Greensborough
06.2020 - 06.2022
- Work hand in hand with the Melbourne Centre Manager and part of the Leadership team to ensure service delivery are met
- Ensuring that the integrity of the visa medical process is upheld
- Effectively facilitate and create a sense of team through outlining expectations, supporting the Health Assessors, Receptionist & Panel Physicians where required
- Manage customer flow throughout the Centre with focus on minimizing wait times, ensuring that customers know the next steps throughout their journey
- Develop and implement effective Rosters for the Health Assessors
- Ensure all team members have required training and resources available to them
- Maintain Appointment availability at the Greensborough Centre using the Calendar Management in Q-flow
- Maintain the general administration of the center, for example Health Assessors & Panel Physicians supplies & general stationery orders that are aligned to the center’s budget
- Provide high level of support to the Centre Manager in management duties, particularly in adherence to regulatory, contractual compliance as well as Quality & Safety
- Ensure that Bupa Australia’s Health & Safety policy and associated policies and procedures are effectively implemented to minimize risk and to provide employees with a safe working environment and safe systems of work.
Senior Health Assessor (Secondment)
Bupa Medical Visa Services
- 09.2018
- Supervision and ongoing leadership of the Medical Assessment Centre Health Assessors (nurses and phlebotomists)
- Planning, coordinating and delivering customer focused quality service to customers increasing NPS percentage
- Oversee the induction, training, and development including Station Observations of all Health Assessors to ensure that the quality of the medical assessment is maintained
- Engage and motivate Health Assessor team to ensure the provision of a highly professional and customer-focused service is delivered
- Organizing and facilitating team meetings and monthly Team Focus Sessions
- Resourcing strategies to ensure the most effective use of permanent, contract and casual staff members including staff rostering
- Work closely and collaboratively with the Medical Assessment Centre Leadership Team
- Oversee day-to-day engagement and relationship management of Third-party providers
- Managing and Coordinating Centre medical supplies.
Health Assessor
Bupa Medical Visa Services
02.2016 - 09.2018
- Conduct detailed health assessment checks including taking of Blood Pressure, Height & Weight, Body Mass Index (BMI), Vision Testing, Urinalysis and Collection of blood samples via Venipuncture techniques
- Ensure accurate documentation of results using an online platform (E- Medical and Q-Flow)
- Facilitate smooth delivery of the applicants through the medical assessment Centre to ensure a timely and accurate service
- To assist in administrative tasks from time to time as directed by the MAC Senior Health Assessor
- To actively engage in clinical quality & safety improvement activities including participation in team meetings
- Undertake further training if any gaps are identified
- Identify and report clinical risks and incidents
- Adhere to clinical governance and associated policies and procedures.
Phlebotomist
Monash Health - Dandenong Hospital Pathology
11.2015 - 2015
- Obtain blood specimens by performing venipuncture and troubleshooting if needed
- Maintains specimen integrity by using aseptic technique, following department’s procedures
- Tracks collected specimens by initialing, dating and noting times of collection
- Gives specific and clear post care instructions to the patient
- Followed appropriate OH & S procedures
- Followed appropriate Infection Control practices
- Perform equipment calibration e.g
- Glucometer
- Maintains safe, secure and healthy work environment by following standards and procedures
- Operate efficiently within a pathology and specimen collection environment.
Client Coordinator (Sales Support)
Fujitsu Australia and New Zealand
09.2008 - 02.2009
- Worked with the company’s major customers
- Provide excellent customer service over the phone and email
- Worked closely with Account Managers and Project Managers to ensure client requirements are met
- Liaise with technical personnel for sourcing appropriate products that meet the customer’s requirements
- Process customer order sent thru via fax or email using SAP
- Proactively review special pricing and deal ID’s for client with the Account Managers
- Manage customer orders
- Run daily Backorder Report thru SAP to update any pending orders
- Chase up vendor or suppliers for any pending orders
- Amend any sales order if needed using SAP
- Chase up transport service for confirmation and proof of delivery (POD)
- Monitor and check Order Status thru SAP for the customer
- Ensure that the Buffer Stock of the customer is maintained and managed
- Provide Order Status and ETA reports using Microsoft Excel for the Account Manager and customers to ensure goods are delivered within the SLA
- Meet with Account Managers weekly to identify and resolve any sales problem and to make sure that the monthly invoice for the month’s forecast is met
- Liaise with the Purchasing Team to ensure any issues with the order are resolved in a timely manner
- Ensure all vendor requirements are met to obtain smooth process of the order
- Check stock availability using SAP and over the phone from the warehouse and from suppliers
- Process credits, returns and invoices using SAP system and raise Proforma invoice when required.
Education
Leadership Training -
09.2023
TAE40116 Certificate IV Training & Assessment -
Swinburne University
01.2022
Provide First Aid & CPR -
Red Cross Australia
01.2022
Leadership Training -
10.2020
Paediatric Venipuncture Training - undefined
BMVS In Service & Observation Assessment
01.2016
Pathology Refresher Course - undefined
01.2015
Certificate III and IV in Pathology - undefined
01.2014
Apply First Aid Course (HLTFA311A) - undefined
01.2014
Bachelor of Science in Medical Technology - undefined
01.1997
Skills
- Planning
- Communication
- Delegation
- Leadership
- Conflict Resolution
- Decision Making
- Problem Solving
- Mentoring
- Training
- Rostering/Scheduling
- Recruitment/Onboarding
- Staff Management
References
- Mary-Lou Keur, BMVS Docklands – Centre Manager, 0419 232 358
- Joe Shutev, BMVS Dandenong – Centre Manager, 0424 813 784
Timeline
Senior/Lead Health Assessor
Bupa Medical Visa Services - Dandenong
06.2022 - Current
Team Leader
Bupa Medical Visa Services - Greensborough
06.2020 - 06.2022
Health Assessor
Bupa Medical Visa Services
02.2016 - 09.2018
Phlebotomist
Monash Health - Dandenong Hospital Pathology
11.2015 - 2015
Client Coordinator (Sales Support)
Fujitsu Australia and New Zealand
09.2008 - 02.2009
Senior Health Assessor (Secondment)
Bupa Medical Visa Services
- 09.2018
Leadership Training -
TAE40116 Certificate IV Training & Assessment -
Swinburne University
Provide First Aid & CPR -
Red Cross Australia
Leadership Training -
Paediatric Venipuncture Training - undefined
BMVS In Service & Observation Assessment
Pathology Refresher Course - undefined
Certificate III and IV in Pathology - undefined
Apply First Aid Course (HLTFA311A) - undefined
Bachelor of Science in Medical Technology - undefined
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