Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Susana Chiriboga

Brisbane

Summary

Dynamic administrative professional and leader with 6+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Dedicated Tourism, Studies professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.

Overview

9
9
years of professional experience

Work History

Customer Service Executive

Carbiz
11.2023 - Current
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and cancelled policies.
  • Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Boosted customer retention rates by providing exceptional service and building client rapport.

Customer Service Coordinator

Unilodge Herston
04.2023 - 11.2023
  • Student Residence Front Desk
  • Followed through with students requests to resolve problems.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Resolved concerns with products or services to help with retention and drive sales.

Customer Service Manager

Hornos Andino
07.2021 - 02.2023
    • Took ownership of customer issues and followed problems through to resolution.
    • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
    • Collaborated with upper management to improve customer service processes and support structures company-wide.
    • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Customer Service Coordinator

EF International Language Schools
12.2019 - 06.2021
  • Keep in touch with the EF Schools abroad and coordinate the students arrivals
  • Apply for visas for students
  • Keep in touch with the customers before, during and after their experience at EF
  • Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained and managed customer files and databases.

Customer Service Assistant

Hornos Andino
09.2017 - 11.2019
  • Trained staff on operating procedures and company services.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer calls and emails to answer questions about products and services.
  • Communicated with suppliers to maintain updated information regarding status of current orders.

Administrative Coordinator

EF International Language Schools
05.2016 - 08.2017
  • Monitored and directed incoming mail and prepared outgoing mail.
  • Developed and implemented organizational systems to streamline daily operations.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Assisted management with special projects to complete all tasks by deadlines.

Tour Leader

EF International Language Schools
07.2015 - 08.2015
  • Take care of 28 students under 16 from Ecuador for a summer camp in EF Santa Barbara during a month.
  • Delivered timely and accurate updates to tour coordinator regarding tour progress.
  • Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
  • Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.

Education

Diploma - Leadership And Magnament

Greystone Collage
232 Adelaide St, Brisbane City QLD 4000
04.2024

BBA - Business Administration And Management

Universidad San Francisco De Quito
Cumbaya
06.2018

Skills

  • Staff Management
  • Client Relations and Retention
  • Time Management
  • Process Improvement
  • Personnel Training and Development
  • Customer Service
  • High Customer Service Standards Adherence
  • Coordinating Service Initiatives
  • Inter-department collaboration

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Customer Service Executive

Carbiz
11.2023 - Current

Customer Service Coordinator

Unilodge Herston
04.2023 - 11.2023

Customer Service Manager

Hornos Andino
07.2021 - 02.2023

Customer Service Coordinator

EF International Language Schools
12.2019 - 06.2021

Customer Service Assistant

Hornos Andino
09.2017 - 11.2019

Administrative Coordinator

EF International Language Schools
05.2016 - 08.2017

Tour Leader

EF International Language Schools
07.2015 - 08.2015

Diploma - Leadership And Magnament

Greystone Collage

BBA - Business Administration And Management

Universidad San Francisco De Quito
Maria Susana Chiriboga