Summary
Overview
Work History
Education
Skills
References
Timeline
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Maria Teresa Pedrigal

47 Hazelwood Avenue, Marsden Park,NSW

Summary

Dynamic Customer Service Representative with proven expertise at Services Australia, excelling in problem resolution and customer satisfaction. Skilled in decision-making and communication, I effectively mentored new team members while maintaining professionalism under pressure. Recognized for enhancing service quality and fostering team collaboration, I consistently delivered solutions that met diverse customer needs.

Overview

36
36
years of professional experience

Work History

Customer Service Representative

Services Australia
Parramatta
06.1989 - 12.2024
  • Process application and claim within required timeframe and made follow up calls to provide update;
  • Answered customer inquiries via inbound/outbound calls or in person by providing accurate information in a friendly and professional manner;
  • Assisted customers with best option that suit their situation by providing solution to their inquiries in real time;
  • documented detailed records of every interaction with customer for future reference;
  • provided solution to customers in clear, concise and simple manner;
  • maintained customers privacy at all times at every interaction;
  • Maintained a high level of professionalism when dealing with difficult customers by remaining calm and make appropriate referral ie Complaints, Team Leader;
  • Resolved complex problems by working with external agency ie ATO, Centrelink to provide solutions that meet customer needs;
  • provided ideas and suggestions for improvement during meetings and training;
  • Mentored and trained new team member as a Technical Support Officer

Education

Bachelor in Business Administration - Accounting

Lyceum University of The Philippines
Intramuros Manila Philippines
04-1985

Skills

  • Customer service
  • Decision-making
  • Data entry
  • Communication skills and active listening
  • Punctuality and reliability
  • Adaptability and flexibility
  • Microsoft PowerPoint
  • Professional telephone demeanor
  • Training and mentoring
  • Call center experience
  • Quality control
  • Team collaboration
  • Typing proficiency
  • Task prioritization

References

  • Maria Evangelista. Team leader - 2006 to 2024
  • Mobile 043-390-7629
  • Julie Dimond . On-and-off acting team leader - 2020 to Dec 2024
  • Mobile: 040-244-7518 Work phone number: 02-8633-5347

Timeline

Customer Service Representative

Services Australia
06.1989 - 12.2024

Bachelor in Business Administration - Accounting

Lyceum University of The Philippines

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Maria Teresa Pedrigal