Maria Thiara Mejia Bonilla
Canning Vale
Summary
Experienced with optimizing operational workflows and driving efficiency improvements. Utilizes strategic planning to align company goals with operational capabilities. Track record of managing cross-functional teams to achieve targeted outcomes.
Professional in operations management with proven track record of driving efficiency and productivity. Known for fostering team collaboration and adapting to evolving business needs. Skilled in strategic planning, process optimization, and resource management to deliver impactful results. Respected for reliability and results-focused approach.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager of Operations
Meta Cleaning Pty
01.2023 - Current
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Implemented technology upgrades which resulted in increased workflow efficiency.
- Fostered strong relationships with external partners and stakeholders to support business objectives and expand market share.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Mine Site Cleaning Supervisor
Hays Recruitment
02.2021 - 01.2023
- Mine site cleaner kept work area clean, neat and well-stocked to maximize productivity
- Collected and disposed of trash and debris
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Coordinate weekly rooster for staff members, Supervise and coordinate daily cleaning activities, ensuring assigned areas are cleaned to company standards
- Train and mentor cleaning staff on proper techniques, safety protocols, and use of cleaning equipment and products
- Conduct regular inspections to ensure compliance with quality and safety standards
- Manage cleaning schedules and ensure adequate staffing levels for each shift
- Handle client requests, feedback, and complaints in a professional manner
- Maintain inventory of cleaning supplies and equipment, ensuring stock levels are sufficient
- Enforce workplace health and safety (WHS) guidelines and ensure staff adhere to all relevant policies
- Report any maintenance or safety issues to management promptly
- Keep records of cleaning activities, staff performance, and any incidents that occur
- Support new site setups and assist in implementing new cleaning contracts
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
Sales and Marketing Assistant
Body Sensations
06.2019 - 02.2021
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries
- Shadowed marketing personnel, listening in on calls with clients to better understand goals for marketing campaigns
- Helped organize sales events and meetings, set up spaces
- Managed customer expectations and helped navigate sales processes
- Demonstrated willingness and interest in learning new tasks and skills
- Collaborated with product development team to effectively modernize and update promotions
- Assisted call-in customers with questions and orders
- Coordinated trade shows and events to showcase products, resulting in increased customer engagement and potential business opportunities.
Manager of a Convenience Store
Almacenes Exito
01.2017 - 01.2019
- Tasks included but not limited to: Customer service, in charge of liaising with suppliers and ordering new merchandise, maintaining the store neat and tidy, keeping inventory up to date, rotation of merchandise
- Identified issues, analyzed information and provide solutions to problems
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Worked with customers to understand needs and provide excellent service
- Maintained energy and enthusiasm in fast-paced environment
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Refrigeration Technician
Temaki Sol
01.2015 - 01.2017
- Main roles include but not limited to: Servicing aircon units Commercial and Domestic maintenance, repair, and re-gas
- Completed root cause analysis to identify issues, understand problems and implement corrective plans
- Maintained safety standards by using appropriate protective gear and adhering to best practices
- Located and repaired leaks on individual units and large systems in grocery stores or restaurants
- Complied with applicable standards, policies and procedures
- Installed, connected, and adjusted thermostats, humidistats and timers for optimal performance
- Performed routine maintenance on diverse systems
FIFO Worker
Cater Care Services
04.2013 - 08.2015
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Resolved problems, improved operations and provided exceptional service
- Served customers and followed outlined steps of service
- Worked flexible hours; night, weekend, and holiday shifts
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
Utility Worker
Hays Recruitment
04.2012 - 04.2013
- Working with HAYS recruitment for MORRIS CORP FIFO roster 4x1 and 2x1 working day-shift and night-shift
- As housekeeper, used to make full cleaning, vacant cleaning
- Dusting, making beds, strip beds, bathroom, sweep, mop
- Bar duties: Back up a teller, fill up fridges, customer service
- Kept work area clean, neat and well-stocked to maximize productivity
- Collected and disposed of trash and debris
- Handled supplies and managed hazardous materials safely
- Reported issues to property manager so effective resolutions could be put into place
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
Education
Bachelor of Science - Bachelor of Health Science Acu CHINESE MEDICINE
ENDEAVOUR COLLEGE OF NATURAL HEALTH
Perth, WA12-2025
Skills
- Operations management
- Health and safety
- Effective negotiation
- Complex Problem-solving
- Documentation and reporting
- Logistics management
Certification
- WA Manual Driver's License
- First Aid Certification
- Aromatherapy Practitioner Certificate ACOA MAY/2023
- Carpet cleaning certificate
- white Card
- Working with children's check(WWCC)
- Australian Citizen
Languages
English
Full Professional
Spanish
Native or Bilingual
Interests
- Music
- Dancing
- Outdoor Recreation
- Martial Arts
- Growing herbs, vegetables, or fruits in home gardens
Timeline
General Manager of Operations
Meta Cleaning Pty
01.2023 - Current
Mine Site Cleaning Supervisor
Hays Recruitment
02.2021 - 01.2023
Sales and Marketing Assistant
Body Sensations
06.2019 - 02.2021
Manager of a Convenience Store
Almacenes Exito
01.2017 - 01.2019
Refrigeration Technician
Temaki Sol
01.2015 - 01.2017
FIFO Worker
Cater Care Services
04.2013 - 08.2015
Utility Worker
Hays Recruitment
04.2012 - 04.2013
Bachelor of Science - Bachelor of Health Science Acu CHINESE MEDICINE
ENDEAVOUR COLLEGE OF NATURAL HEALTH
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