Summary
Overview
Work History
Skills
Languages
Availability
D.O.B
Certification
Timeline
Generic

Maria Luiza Rocha Viana

Varsity Lakes

Summary

Energetic worker with past experience working with children and elderly people. Punctual and dedicated to service. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Reliable and dedicated, with a hardworking and resourceful approach. Friendly student available for weekend, evening, night and holiday shifts. Considered hardworking, punctual and driven.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Assistant

Putt Putt Golf
04.2023 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined the customer service process for increased efficiency and faster response times.
  • Assisted customers with product selection, providing detailed information on features and benefits.
  • Collaborated with team members to improve overall customer experience and boost company reputation.
  • Handled high call volume while maintaining a professional demeanour and ensuring timely resolutions.
  • Operated POS systems to accurately process customer purchases.
  • Organised and Assisted with Children's parties
  • Worked effectively in fast-paced environments.
  • Ensured child safety through vigilant supervision

Retail Sales Associate

Glassons Clothing Store
12.2022 - 04.2024
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Supported efficient and timely replenishment of sales floor merchandise.

Administrative Assistant

Incantaria
01.2021 - 12.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

Receptionist

Incantaria
11.2017 - 12.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email, telephone or postal mail.

Volunteer

.
  • Assisted with special events or programs.
  • Supported engaging, fun and smooth-running events by helping with organization and planning.
  • Volunteered with groups and organizations to help make measurable differences for program recipients.
  • Coordinated food, clothing and household items for disadvantaged individuals and families.

Babysitter

  • Communicated positively with children and guardians.
  • Played games, worked on puzzles and read books to young children.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.

Skills

  • Bilingual – is fluent in both Portuguese and English
  • Telephone Etiquette
  • Verbal and Written Communication
  • Great Public Speaking skills
  • Effective communication
  • Phenomenal social skills
  • Leadership
  • Teamwork and Collaboration
  • Creativity
  • Problem Solving
  • Dependability
  • Customer Service
  • Attention to Detail

Languages

Portuguese
Native or Bilingual
English
Native or Bilingual

Availability

Weekdays: 5pm - 10pm


Weekends : Full Availability 




D.O.B

23/09/2008

Certification

Responsible Service of Alcohol Certificate

Timeline

Customer Service Assistant

Putt Putt Golf
04.2023 - Current

Retail Sales Associate

Glassons Clothing Store
12.2022 - 04.2024

Administrative Assistant

Incantaria
01.2021 - 12.2022

Receptionist

Incantaria
11.2017 - 12.2020

Volunteer

.

Babysitter

Similar Profiles

CREATE PROFILE
Maria Luiza Rocha Viana