Mariayamah Subramaniam
Balranald,NSW
Summary
Experienced non-medical Care Provider offering 4 months of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail. Reliable as a carer enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
21
21
years of professional experience
Work History
Cook
Ampol Balranald (NUV Balranald)
03.2023 - 09.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Communicated closely with servers to fully understand special orders for customers.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Monitored food quality and presentation to maintain high standards.
- Measured and mixed ingredients according to precise recipes for best results.
- Planned menus for different events, seasons and customer requests.
- Adjusted recipes based on ingredient availability or customer request.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business
- Prepared food items in compliance with recipes and portioning control guidelines
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients
Inbound Customer Service Representative
TSA Group
10.2022 - 02.2023
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Answered over 100 calls per shift to meet fast-paced call canter demands.
- Resolved complaints to satisfy customers and encourage future transactions.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Detailed payment options and explained price, receipt and billing details to customers.
- Maintained and managed customer files and databases.
- Answered phone with friendly greeting to create positive inbound calling experience for customers
- Resolved complaints to satisfy customers and encourage future transactions
Production Cook
Vriddhi Enterprises Pty Ltd
07.2022 - 02.2023
- Observed food safety, proper cleaning and good hygiene practices to prevent food-borne illnesses.
- Upheld optimal staff and customer protections by monitoring food handling, cleaning, and sanitation protocols.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Safely operated all kitchen equipment to avoid job injuries and mishaps.
- Communicated with management on food inventory stock to request order placement.
- Cleaned and sanitized work areas, utensils and equipment.
- Prepared food items such as meats, poultry, and fish for frying purposes
- Safely operated all kitchen equipment to avoid job injuries and mishaps
- Portioned out food and measured ingredients properly to prepare recipes
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality
Food Service Assistant
ISS Facility Services
08.2022 - 11.2022
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Prepared orders on trays for dine-in orders or in bags for takeout orders.
- Offered information on menu items, garnishes and preparation methods to choosy guests.
- Scheduled and received food and beverage deliveries from diverse suppliers, maintaining lists to minimize errors.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Set up and broke down food service lines quickly to maintain service flow.
Cashier
Woolworths Group
11.2021 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Food Service Assistant
Hello Fresh Warehouse
08.2021 - 10.2021
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Prepared orders on trays for dine-in orders or in bags for takeout orders.
- Offered information on menu items, garnishes and preparation methods to choosy guests.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Monitored food preparation and offered feedback on portion size and presentation.
- Initiated, planned and executed process improvements to optimize food inventory levels.
- Scheduled and received food and beverage deliveries from diverse suppliers, maintaining lists to minimize errors.
- Learned other teammates' work tasks to train as backup.
- Set up and broke down food service lines quickly to maintain service flow.
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
- Made food according to standard recipes with requested changes for customer satisfaction.
Pick Packer
Petstock
03.2021 - 07.2021
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Scanned packages and boxes and moved to loading dock for shipment.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Worked fast to meet assigned daily picking quotas.
- Followed safety protocols and procedures to minimize workplace accidents.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
Pick Packer
ASAP Recruitment
11.2020 - 12.2020
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Scanned packages and boxes and moved to loading dock for shipment.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
Catering Kitchen Prep Cook
Jerome Mobile Engineers Pty Ltd
07.2018 - 06.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
General Clerk
West Coast International
03.2011 - 01.2013
- Greeted visitors and answered incoming telephone calls and assisted or directed visitor or caller to appropriate individual or office to foster pleasant service experience.
- Processed incoming correspondence, assembled and distributed notices, letters and other materials and created and maintained files to promote efficient flow of communication.
- Completed and delivered requests for photocopying, printing, scanning or faxing and regularly maintained and serviced equipment to reduce workflow disruptions.
- Assisted staff with office supplies requests, verified receipts with orders and reconciled charges to facilitate supply inventory.
- Typed letters, e-mails, memorandums and other documents and submitted work to originating staff member for review, changes and approval.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Booked and prepared meeting rooms, making arrangements for availability of refreshments.
- Managed tax drawers, resolved variances and filed company receipts.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
Hospital Aids
Arunamari Specialist Medical Centre
03.2010 - 02.2011
- Updated medical records in EMR system and double-checked data for accuracy.
- Administered medications through injections and IVs in compliance with physician orders.
- Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.
- Rendered emergency medical treatment and administered immunization programs.
- Monitored vital signs and documented temperature, pulse and blood pressure to assess patient condition.
- Helped with preparation of medical equipment and supplies for use in hospital procedures.
- Performed basic laboratory tests and collected specimens for further analysis.
- Conducted patient intake and triage procedures.
- Assisted with lifting and moving patients.
- Handled patient transfers from one medical facility to another.
Clerk/Cashier Assistant
Parkway Hospital(Mount Elizabeth Hospital )
05.2007 - 08.2009
- Met customer needs through polite, friendly and attentive service.
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained new cashier team members in customer service and money handling processes.
- Worked with other associates to support cashiers and management needs.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Helped customers complete purchases, locate items, and join reward programs
- Cleaned and sanitized cashier workstation and scanning area
Clinical Assistant
Asia Clinic Tebrau Johor Malaysia
01.2003 - 09.2005
- Upheld infection control and prevention policies across different patient-facing areas.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Collected and documented patient medical information such as blood pressure and weight.
- Maintained up-to-date patient records with medical histories and test results.
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Called and faxed pharmacies to submit prescriptions and refills.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Carer
Bridge Haven Hostel
09.2023 - Current
- Built strong relationships with clients to deliver emotional support and companionship.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders
- Planned, prepared, and served meals and snacks according to prescribed diets
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas
- Determined specific needs and provided most appropriate level of services for patient well-being
- Recognized and reported abnormalities or changes in patients' health status to case manager
Education
No Degree - Diploma of Hospitality Management
SPHERE Education Institute
Sydney, NSW01.2022
No Degree - Community Health Services
All Health Training
Melbourne, VIC07.2016
No Degree - Barista Coffee
Hospitalty Training Australia
Melbourne, VIC02.2015
No Degree - Provide Gems Service
Singapore Workforce Development Agency
Singapore09.2007
No Degree -
Sekolah Menengah Kebangsaan Sri Tebrau
Sri Tebrau Malaysia12.1997
Skills
- Hospitality and service industry background
- Hospitality service expertise
- Feeding Assistance
- Personal Hygiene Assistance
- Mobility Assistance
- Palliative Care
- Dementia Care
- Pressure area care
- Continence care
- Emergency response
- Fall prevention
- Patient assessment
- Record keeping
- Bathing assistance
- Oral hygiene maintenance
- Transfer techniques
- Infection control
- Toileting support
- Behavior management
- Healthcare coordination
- Incident Reporting
- ADL Assistance
- Documentation
- Basic Housekeeping
- Progress Documentation
- PPE Usage
- Patient Care
- Daily Living Assistance
Languages
Tamil
Native or Bilingual
Malay
Native or Bilingual
English
Full Professional
Timeline
Carer
Bridge Haven Hostel
09.2023 - Current
Cook
Ampol Balranald (NUV Balranald)
03.2023 - 09.2023
Inbound Customer Service Representative
TSA Group
10.2022 - 02.2023
Food Service Assistant
ISS Facility Services
08.2022 - 11.2022
Production Cook
Vriddhi Enterprises Pty Ltd
07.2022 - 02.2023
Cashier
Woolworths Group
11.2021 - 02.2022
Food Service Assistant
Hello Fresh Warehouse
08.2021 - 10.2021
Pick Packer
Petstock
03.2021 - 07.2021
Pick Packer
ASAP Recruitment
11.2020 - 12.2020
Catering Kitchen Prep Cook
Jerome Mobile Engineers Pty Ltd
07.2018 - 06.2019
General Clerk
West Coast International
03.2011 - 01.2013
Hospital Aids
Arunamari Specialist Medical Centre
03.2010 - 02.2011
Clerk/Cashier Assistant
Parkway Hospital(Mount Elizabeth Hospital )
05.2007 - 08.2009
Clinical Assistant
Asia Clinic Tebrau Johor Malaysia
01.2003 - 09.2005
No Degree - Diploma of Hospitality Management
SPHERE Education Institute
No Degree - Community Health Services
All Health Training
No Degree - Barista Coffee
Hospitalty Training Australia
No Degree - Provide Gems Service
Singapore Workforce Development Agency
No Degree -
Sekolah Menengah Kebangsaan Sri Tebrau
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