MARIBEL PERKINS
Sydney
Summary
Results-driven SaaS and AI industry professional with a proven track record in customer success, account management, and business development across B2B mid-market and enterprise sectors. Skilled at building strategic client relationships, maximising customer lifetime value, and driving measurable growth in adoption, retention, and revenue. Experienced in onboarding, training, and managing complex stakeholder relationships, particularly within SaaS, HR Tech, and ERP environments. Adept at translating technical products into tangible business outcomes for clients across Australia, APAC, North America, and Europe.
Overview
19
19
years of professional experience
Work History
Account Manager (Contract)
ShowSlinger
09.2024 - 06.2025
- Launched platform presence in Australia, securing partnerships with event venues and promoters in competitive markets.
- Delivered tailored onboarding and platform training, achieving 30% faster adoption for new accounts.
- Collaborated with US-based product and support teams to resolve client issues swiftly, improving satisfaction scores.
- Identified upsell opportunities for premium features, generating incremental revenue and strengthening client retention.
Account Executive (SaaS)
FareHarbor
03.2020 - 09.2024
- Managed a portfolio generating over $150K in annual recurring revenue across APAC and Asia markets.
- Increased client retention to 97% through proactive health monitoring, training, and quarterly business reviews.
- Delivered onboarding programs that reduced time-to-value by 40% for new clients.
- Drove 25% year-on-year portfolio growth through upselling and expanding product usage.
Business Development / Project Manager
Ketch
05.2009 - 07.2019
- Company Overview: SAP Systems Integrator
- Led SAP Finance and ERP integration projects for enterprise clients, aligning technology with finance and HR processes.
- Partnered with CFOs, HR leaders, and IT teams to drive adoption and process optimisation, delivering measurable ROI.
- Conducted end-user and leadership training to maximise SAP utilisation.
- Developed business growth strategies, achieving consistent revenue increases and long-term client relationships.
- SAP Systems Integrator
Senior Mortgage Advisor
Royal Bank of Canada
05.2008 - 04.2009
Senior Mortgage Advisor | Mortgage Advisor | Personal Banker
Bank of America
09.2006 - 05.2008
Education
Masters - Finance
University of Madrid
MadridBachelor - Business Finance
University of Madrid
MadridSkills
- Customer Success Management
- Account Retention & Growth
- SaaS Sales Lifecycle Management
- User Onboarding & Adoption
- Stakeholder Engagement
- C-Level Relationship Management
- Upsell & Cross-Sell Strategies
- Churn Reduction Tactics
- Data-Driven Insights
- Usage Metrics & SaaS KPIs Analysis
- Technical Presentations
- Product Training
- CRM Tools
- Platforms
- AI Tools
Timeline
Account Manager (Contract)
ShowSlinger
09.2024 - 06.2025
Account Executive (SaaS)
FareHarbor
03.2020 - 09.2024
Business Development / Project Manager
Ketch
05.2009 - 07.2019
Senior Mortgage Advisor
Royal Bank of Canada
05.2008 - 04.2009
Senior Mortgage Advisor | Mortgage Advisor | Personal Banker
Bank of America
09.2006 - 05.2008
Masters - Finance
University of Madrid
Bachelor - Business Finance
University of Madrid