Results-driven SaaS and AI industry professional with a proven track record in customer success, account management, and business development across B2B mid-market and enterprise sectors. Skilled at building strategic client relationships, maximising customer lifetime value, and driving measurable growth in adoption, retention, and revenue. Experienced in onboarding, training, and managing complex stakeholder relationships, particularly within SaaS, HR Tech, and ERP environments. Adept at translating technical products into tangible business outcomes for clients across Australia, APAC, North America, and Europe.