Summary
Overview
Work History
Education
Skills
Accomplishments
reading books, travel, arts and crafts
Timeline
Generic

Maricar Carew

GREENVALE,VIC

Summary

Dedicated to promoting quality patient care and satisfaction and offering experience in nursing and healthcare administration. Possesses proven track record of developing and implementing comprehensive nursing policies, providing excellent leadership and mentoring, and maintaining compliance with regulatory standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

27
27
years of professional experience

Work History

Director of Nursing

CaSPA Care
08.2022 - Current
  • Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
  • Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
  • Oversaw and approved recruitment, hiring and orientation of new nursing staff.
  • Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
  • Worked closely administration to develop and implement best practices to improve patient outcomes.
  • Facilitated continuing education and training programs to drive staff competency and professional development.
  • Performed rounds to observe care and interview staff, residents, and families.
  • Collaborated with staff, management, and external groups to coordinate patient care.
  • Established new policies and updated existing policies to improve standard of care for patients.
  • Identified department issues to recommend corrective actions.
  • Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
  • Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
  • Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
  • Planned and assigned workload to 56 person nursing staff to direct patient care.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to Infection Control, benefits administration and general liability.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Implemented successful healthcare program through professionalism, quality of care, care staff teaching and patient satisfaction.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.

Clinical Services Manager

CaSPA Care
01.2019 - Current
  • Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
  • Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
  • Regularly evaluated employee performance and provided feedback.
  • Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
  • Handled job duties for staff members which were unavailable or out of office.
  • Facilitate hiring of qualified nursing, personal care and allied health personnel by interview applicants and making recommendations for employment.
  • Oversaw overall operation of nursing services and patient care.
  • Worked with nurse care coordinators to develop nursing staff through education, evaluation, performance management, and competency improvement.
  • Managed daily operations of 60-person aged care facility supporting approximately 176 patients per day.
  • Selected, promoted and terminated staff members.
  • Communicated with patients, asked appropriate questions and employed active listening to determine best care.
  • Managed approximately 200 employees with various personalities and from different cultures for 176 beds- two aged care facilities.

Facility Manager

CaSPA Care
01.2018 - Current
  • Maintained inventory and ordered supplies to keep facility resources readily available.
  • Evaluated facility operations and personnel for safety and health regulations compliance.
  • Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
  • Supervised staff of 45 in day-to-day activities.
  • Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
  • Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
  • Maintained facility grounds in liaison with the Maintenance Manager, equipment and safety compliance.
  • Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
  • Prepared reports and schedules with accuracy.

Program Manager (Nurse Unit Manager)

Melbourne Health - Boyne Russell House
11.2011 - 11.2018
  • Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
  • Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
  • Regularly evaluated employee performance and provided feedback.
  • Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
  • Handled job duties for staff members which were unavailable or out of office.
  • Facilitate hiring of qualified nursing, personal care and allied health personnel by interview applicants and making recommendations for employment.
  • Oversaw overall operation of nursing services and patient care.
  • Worked with nurse care coordinators to develop nursing staff through education, evaluation, performance management, and competency improvement.
  • Managed daily operations of 30-person aged care facility supporting approximately 30 patients per day.
  • Selected, promoted and terminated staff members.
  • Communicated with patients, asked appropriate questions and employed active listening to determine best care.
  • Managed approximately 60 employees with various personalities and from different cultures for 30 beds- aged care facility.

Course Manager - Contractual

ALACC Health College
12.2017 - 07.2018
  • Managed and motivated to be productive students to be engaged in their studies.
  • Accomplished multiple tasks in teaching within established timeframes.
  • Maintained professional, organized, and safe environment for students and work colleagues.
  • Resolved student conflicts, actively listening to concerns and finding appropriate middle ground.
  • Evaluated students' performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive educational excellence.
  • Cultivated positive rapport with students and fellow employees to boost company morale and promote student retention.
  • Trained students in operating equipments and enforced participation in learning exercises focused on developing key skills.
  • Established performance goals for students and provided feedback on methods for reaching those milestones.
  • Launched quality assurance practices for each phase of learning development.

Educator (contractual)

Wentworth College
08.2013 - 07.2018
  • Built relationships and communicated with students to provide best learning environment for them.
  • Monitored student progress and adjusted instruction to meet individual needs.
  • Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
  • Utilized innovative teaching strategies to effectively engage students in learning.
  • Managed and motivated to be productive students to be engaged in their studies.
  • Accomplished multiple tasks in teaching within established timeframes.
  • Maintained professional, organized, and safe environment for students and work colleagues.
  • Resolved student conflicts, actively listening to concerns and finding appropriate middle ground.
  • Evaluated students' performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive educational excellence.
  • Cultivated positive rapport with students and fellow employees to boost company morale and promote student retention.
  • Trained students in operating equipments and enforced participation in learning exercises focused on developing key skills.
  • Established performance goals for students and provided feedback on methods for reaching those milestones.
  • Launched quality assurance practices for each phase of learning development.

Clinical Care Coordinator

Montefiore Homes Community Residence - Jewish Care
11.2010 - 11.2011
  • Coordinated, monitored, assigned, and documented patient and clinical care activities.
  • Set up educational programs for clinical staff to enhance skills and knowledge.
  • Built strong relationships with patients and families for optimized care satisfaction.
  • Oversaw quality assurance programs to enhance performance and consistently achieve superior care standards.
  • Mentored new clinical staff members for proper onboarding and orientation processes.
  • Devised and implemented clinical protocols to ensure high-quality patient care.
  • Supervised and managed daily activities of clinical team consisting of 50 nurses, personal care assistants, hospitality, allied health, and support staff.
  • Presented feedback on current and new procedures at weekly clinical meetings.
  • Upheld quality assurance procedures to maintain patient safety and satisfaction.
  • Implemented new policies and educated staff on changes.
  • Assessed clinical policies and procedures for compliance with changing regulations.
  • Created customized care plans, working with aged care staff and families to assess and meet individual needs.
  • Developed and adjusted work schedules for clinical and non-clinical staff.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.

Clinical Care Coordinator

Clayton Community Aged Care
05.2010 - 04.2011
  • Coordinated, monitored, assigned, and documented patient and clinical care activities.
  • Set up educational programs for clinical staff to enhance skills and knowledge.
  • Built strong relationships with patients and families for optimized care satisfaction.
  • Oversaw quality assurance programs to enhance performance and consistently achieve superior care standards.
  • Mentored new clinical staff members for proper onboarding and orientation processes.
  • Devised and implemented clinical protocols to ensure high-quality patient care.
  • Supervised and managed daily activities of clinical team consisting of 50 nurses, personal care assistants, hospitality, allied health, and support staff.
  • Presented feedback on current and new procedures at weekly clinical meetings.
  • Upheld quality assurance procedures to maintain patient safety and satisfaction.
  • Implemented new policies and educated staff on changes.
  • Assessed clinical policies and procedures for compliance with changing regulations.
  • Created customized care plans, working with aged care staff and families to assess and meet individual needs.
  • Developed and adjusted work schedules for clinical and non-clinical staff.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.

Associate Nurse Unit Manager

Melbourne Clinic
05.2010 - 09.2010
  • Supervised, directed, and motivated high-quality performance from nursing staff.
  • Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
  • Fostered improvement in staff development, personnel training, and standards of patient care.
  • Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

Nurse Unit Manager

Caulfield Hospital - The Alfred Health
04.2008 - 02.2010
  • Supervised, directed, and motivated high-quality performance from nursing staff.
  • Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Managed 40 nurses and nursing activities in 30-bed psychogeriatric aged care facility by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
  • Investigated and independently resolved complaints from staff, psychiatrist, and patients by leveraging clinical judgment and unit management expertise.
  • Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
  • Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
  • Evaluated skills of nursing personnel and verified staff certifications for validity.
  • Promoted professional development opportunities to encourage nurses to pursue continuous training.
  • Reviewed department performance and adjusted coverage to compensate for changing conditions.
  • Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
  • Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
  • Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote quality and safety initiatives.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Educated family members and caregivers on patient care instructions.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
  • Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.

Clinical Nurse Educator - Aged Psychiatry

Caulfield Hospital - The Alfred Health
01.2008 - 03.2008
  • Facilitated staff learning about Mental Health nursing.
  • Liaising with external educators and pharmaceutical companies to educate and support staff working in mental health.
  • Supported staff educational planning and requirements to help each optimize learning strategies and reap long-term career benefits.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Cultivated interpersonal skills by building positive relationships with others.

Psychiatric Registered Nurse

Namarra Psychogeriatric Home - The Alfred Health
01.2007 - 01.2008
  • Oversaw care of high risk patients and acted swiftly to reduce risk of harm to themselves or others.
  • Advocated for and strived to protect health, safety, and rights of patient.
  • Performed patient assessments to monitor expected response to medications and altering treatment plans.
  • Monitored vital signs, nutritional intake and signs and symptoms of complications to report deviations to supervisor.
  • Monitored primary care needs for patients to coordinate access to appropriate providers.
  • Educated patients and families about mental health, diagnoses and treatment options.
  • Responded to numerous volatile situations and violent outbreaks to restore safety and security of patients and staff.
  • Explained useful coping methods to relieve depression and anxiety.
  • Administered medication and treatments to patients to observe and record responses.
  • Provided direct quality care to patients by monitoring, recording and evaluating psychiatric conditions.

Acting ANUM/Psychiatric Registered Nurse

Baringa Assessment Unit - The Alfred Health
01.2005 - 01.2007
  • Oversaw care of suicidal patients and acted swiftly to reduce risk of harm to themselves or others.
  • Explained useful coping methods to relieve depression and anxiety.
  • Responded to numerous volatile situations and violent outbreaks to restore safety and security of patients and staff.
  • Provided direct quality care to patients by monitoring, recording and evaluating psychiatric conditions.
  • Administered medication and treatments to patients to observe and record responses.
  • Advocated for and strived to protect health, safety, and rights of patient.
  • Performed patient assessments to monitor expected response to medications and altering treatment plans.
  • Monitored vital signs, nutritional intake and signs and symptoms of complications to report deviations to supervisor.
  • Monitored primary care needs for patients to coordinate access to appropriate providers.
  • Educated patients and families about mental health, diagnoses and treatment options.
  • Developed successful discharge plans to help continuity of care upon patient release.
  • Evaluated patient histories, complaints, and current symptoms.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Educated family members and caregivers on patient care instructions.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.

Enrolled Nurse

Namarra Psychogeriatric Home - The Alfred Health
01.1997 - 01.2004
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing changing conditions.
  • Performed routine wound care and dressing changes on schedule.
  • Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
  • Helped patients eat and drink when necessary for safe consumption of food consistent with care requirements.
  • Provided direct patient care, and completion of assessments to formulate individualized care plans.

Enrolled Nurse

Sir Donald & Lady Trescowthick Centre - MECWACare
01.1998 - 01.1999
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing changing conditions.
  • Performed routine wound care and dressing changes on schedule.
  • Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
  • Helped patients eat and drink when necessary for safe consumption of food consistent with care requirements.
  • Provided direct patient care, and completion of assessments to formulate individualized care plans.

Education

Graduate Certificate - Infection Prevention And Control

The Australasian College For Infection Prevention
Hobart, TAS
02.2021

Certificate IV - Training And Assessment

Australian Management Academy
South Melbourne, VIC
09.2014

Certificate IV - Workplace Training And Assessment

Holmesglen TAFE
Moorabbin, VIC
07.2008

Graduate Nurse Program - Psychiatry

University of Melbourne
Melbourne, VIC
03.2006

Bachelor of Science - Nursing

University of South Australia
Adelaide, SA
12.2004

Certificate IV - Health Nursing (Enrolled Nurse)

Swinburne University of Technology
Melbourne, VIC
08.1997

Skills

  • Nurse Education and Training
  • Accreditation Coordination
  • Relationship Building
  • Budget Administration
  • Multidisciplinary Collaboration
  • Clinical Operations Management
  • Recruiting and Hiring
  • Goal Planning
  • Issue Resolution
  • Policies Compliance Enforcement
  • Documentation and Reporting
  • Personnel Evaluations
  • Process Improvements
  • Multidisciplinary Team Collaboration
  • Budget Control
  • Work Planning and Prioritization
  • Risk Management
  • Strong Work Ethic
  • Strategic Planning
  • Critical Thinking
  • Quality Assurance
  • Team Supervision
  • Leadership and Guidance

Accomplishments

  • Achieved full accreditation in the organisation's two aged care facilities under the new Aged Care Quality Standards through effectively leading and collaborating with staff in getting ready for accreditation.
  • Collaborated with team of five in the development of the Documentation Schedule.
  • Supervised team of 200 staff members.
  • Collaborated with team of five in the development of Clinical Handover.

reading books, travel, arts and crafts

I love to travel overseas, visiting historic places and learning about different culture.


Reading books is part of my holiday routine.  I always have a book for each holiday I take and endeavour to finish it.  Finishing a book is a sign that I had a good holiday.  I love books about crime and law - John Grisham and Patricia Cornwell are two of my favourite authors.


I do arts and crafts like making cards whenever I can to unwind and as a way to express my creative side.  Work can take a lot of our time and energy so to have work-life balance, I have to continue to do things that I like and passionate about. 

Timeline

Director of Nursing

CaSPA Care
08.2022 - Current

Clinical Services Manager

CaSPA Care
01.2019 - Current

Facility Manager

CaSPA Care
01.2018 - Current

Course Manager - Contractual

ALACC Health College
12.2017 - 07.2018

Educator (contractual)

Wentworth College
08.2013 - 07.2018

Program Manager (Nurse Unit Manager)

Melbourne Health - Boyne Russell House
11.2011 - 11.2018

Clinical Care Coordinator

Montefiore Homes Community Residence - Jewish Care
11.2010 - 11.2011

Clinical Care Coordinator

Clayton Community Aged Care
05.2010 - 04.2011

Associate Nurse Unit Manager

Melbourne Clinic
05.2010 - 09.2010

Nurse Unit Manager

Caulfield Hospital - The Alfred Health
04.2008 - 02.2010

Clinical Nurse Educator - Aged Psychiatry

Caulfield Hospital - The Alfred Health
01.2008 - 03.2008

Psychiatric Registered Nurse

Namarra Psychogeriatric Home - The Alfred Health
01.2007 - 01.2008

Acting ANUM/Psychiatric Registered Nurse

Baringa Assessment Unit - The Alfred Health
01.2005 - 01.2007

Enrolled Nurse

Sir Donald & Lady Trescowthick Centre - MECWACare
01.1998 - 01.1999

Enrolled Nurse

Namarra Psychogeriatric Home - The Alfred Health
01.1997 - 01.2004

Graduate Certificate - Infection Prevention And Control

The Australasian College For Infection Prevention

Certificate IV - Training And Assessment

Australian Management Academy

Certificate IV - Workplace Training And Assessment

Holmesglen TAFE

Graduate Nurse Program - Psychiatry

University of Melbourne

Bachelor of Science - Nursing

University of South Australia

Certificate IV - Health Nursing (Enrolled Nurse)

Swinburne University of Technology

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Maricar Carew