Maricar Fernandez Schofield

Overseeing the day to day operations of the 2 venues, Turbines Health Club at The Star Grand and the Darling Pool at The Darling Hotel. Managing the team, training, and scheduling. Includes hiring and interviewing applicants, purchasing beverages, amenities, and liaise to gym supplier in maintenance and equipment supplies , and coordinate with food and beverage suppliers to ensure timely delivery and quality products. I also maintain inventory records, process purchase orders, and manage financial transactions, including payment settlements. I also ensure the compliance and regulations are current and adhere to standards and driving operational efficiency and maintaining high service.

Streamline check-in and check-out processes for faster service, boosting guest satisfaction.
Fostered teamwork among front office staff to create a positive work environment.
Enhanced guest satisfaction by efficiently managing operations and resolving issues quickly.
Supported daily operations and worked productively with the team.
Handled special guest requests with strong problem-solving skills and a focus on satisfaction.
Supervised and trained new employees, providing guidance and answering questions to improve performance.

Maintained a clean and safe work environment, regularly checking for trash and debris.
Monitored guests and enforced safety rules for both visitors and staff.
Used the POS system to process orders, manage bills, and handle complimentary items.
Served food and drinks quickly, ensuring customer needs were met.

Greet guests with a warm welcome upon arrival.
Handled check-in and check-out procedures efficiently.
Collected room deposits, fees, and payments. Created welcoming and comfortable environment for guests by personally showing the room and brief with the facilities and amenities provided.
Coordinated with housekeeping and maintenance to address room issues

Responded to incoming guests, telephone calls, and email inquiries and room bookings with efficiency and professionalism.

Greeted guests with a warm welcome upon arrival.
Handled check-in and check-out procedures efficiently.
Maintained professionalism and discretion with guests.
Collected room deposits, fees, and payments.
Coordinated with housekeeping and maintenance on guest room issues.
Managed group bookings to ensure smooth event and accommodation organization.

Handled a high volume of calls with professionalism and efficiency.
Provided excellent customer service and resolved issues promptly.
Used multiple computer systems to access information.
Quickly investigated and resolved customer inquiries and complaints.

Greeted guests with a warm welcome upon arrival.
Offered personalized recommendations for local attractions and dining.
Supported front desk team during busy times to ensure smooth operations.
Improved guest satisfaction by addressing concerns and resolving issues quickly.

Greeted customers and promptly assisted with their orders.
Processed cash, card, and check transactions for purchases.
Operated the cash register with high accuracy for all transactions. Handled cash carefully and checked bills for fraud.

Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Processed cash, card, and check transactions for purchases.
Operated the cash register with high accuracy for all transactions.Provided support during busy periods

Greeted customers and promptly assisted with their orders. Processed cash, card, and check transactions for purchases. Operated the cash register with high accuracy for all transactions. Handled cash carefully and checked bills for fraud.

Provided excellent customer service by greeting customers and meeting their needs.
Developed strong multitasking skills while handling multiple tasks in busy situations.
Accurately processed customer payments using the cash register.
Kept the kitchen, counter, and dining areas clean and sanitized.