Maricar Ong
Armadale,WA
Summary
Strategic Procurement Specialist with expertise in service coordination, customer communication, and contract management. Skilled in strategic sourcing and supplier negotiation, driving operational efficiency. Leverages strong communication, problem-solving, and organizational skills to navigate complex purchasing processes and meet tight deadlines.
Overview
20
20
years of professional experience
Work History
On-Road Service Coordinator
Access Services Group
Canning Vale, WA
06.2025 - Current
- Daily planning of schedules for the on-road service technicians
- Coordinated communication between customers, hire offices, and on-road technicians to ensure seamless service delivery.
- Handled incoming calls and inquiries from customers regarding services offered.
- Monitored email and phone communication to provide prompt responses and solutions.
- Managed administrative tasks in raising jobs and updating each status in the system.
- Delivered feedback to management on service failures and customer concerns to drive service quality improvements.
- Navigated various systems and databases to retrieve and update information efficiently. to look up information and update records.
- Updated internal systems with information related to new or revised services.
- Monitored staff performance and offered constructive feedback to enhance team effectiveness.
Service Administrator
Access Services Group
Canning Vale, WA
08.2023 - 06.2025
- Coordinated communication between customers and service teams to ensure timely issue resolution.
- Managed administrative tasks for service department, including reconciling technician timesheets, updating job statuses in systems, and assisting in stocktakes.
- Processed customer parts and service invoices while tracking progress through internal systems.
- Answered incoming calls from customers regarding technical inquiries and services.
- Assisted in developing training materials for new service administrators.
Procurement Manager
Re:Sources Philippines
01.2015 - 05.2018
- Country Procurement Manager in the Philippines working within the frameworks of the Global Procurement team and works very closely with the APAC Regional Manager and the Local Managing Director.
- Sourced and implemented local and regional procurement initiatives that improved operational efficiency.
- Ensures all global initiatives are implemented in the Philippines.
- Identified local procurement options and established programs to increase efficiencies within the Philippines.
- Closely coordinate with the Publicis Groupe agencies within the country on procurement initiatives and/or requirements.
- Manages key focus areas such as, but not limited to, IT procurement, Managed print services, Couriers, Audio Conferencing, Facilities Management, Office Supplies, Document Storage, Recruitment, Travel - taxi, hotel programs, and necessary Build and Fit out projects etc.
- Maintained reporting on analysis, savings programs, and procurement plans.
- Develops and Maintains strong relationship with all Re:Sources and Agency personnel both at a interpersonal level and across all business processes within the wider business environment.
- Real Estate Coordinator and handles negotiations for the real estate requirements of the groupe. Provides reporting and ad hoc project works on real estate programs as required.
- Works also as Insurance Manager handling management of all Life (life, HMO, and General Personal Accident) and Non-Life Insurance (CGL, Property, Car) for all Publicis agencies.
- A Division of Publicis Manila Inc. A Publicis Groupe Company
Team Leader/Senior Buyer
Energy Development Corporation
06.2010 - 12.2012
- Directly supervises the P2P activities of the group ensuring OTIF (on-time delivery in full).
- Plans and directs the work of the Junior Buyer and Buying Assistants to ensure OTIF.
- Ensures on-time delivery in full (OTIF) by conducting the following tactical activities in line with the policies, standards and procedures of Procurement.
- Monitored Buyers and Buying Assistants to ensure compliance with processes and policies.
- Implements appropriate sourcing strategies within spend threshold.
- Sourced new suppliers by researching potential vendors and evaluating their offerings. and work with Business Management and Category Management in identifying an
- Implemented negotiating strategies for purchasing materials, equipment, and services outside Supply Agreements and Service Providers' Agreements.
- Analyzes bid quotations, makes recommendation and endorses to Proponent for Technical Evaluation.
- Prepares, issues, approves and endorses for approval Purchase Orders and contracts within spend threshold.
- Monitors delivery of materials/equipment and services and ensure proper documentation.
- Conducts performance reviews and appraisal - Balanced scorecard.
- Promotes staff training and development.
- Assisted in identifying opportunities for best value transactions, facilitating transitions to lower cost alternatives.
- Utilizes vendor base and ensures the use of contracts.
- Resolves or assists in resolving issues related to implementation of agreements/contracts and coordinates with Contract Management, Category Management Group and other concerned stakeholders.
Technical and Order Assistant
Hyundai Asia Resource Inc.
02.2006 - 09.2006
- Responsible for providing answers to queries of Hyundai Dealers regarding spare parts of the vehicle.
- Responsible for assisting and conducting trainings to Parts Department Personnel regarding Product Knowledge, Warehouse Management, Inventory Management, Market Review, Sales, and Handling Customer Complaints.
- Responsible for making reports for the complaints regarding delivered parts and providing solutions and recommendations to the reports according to the company policy.
- Ordered genuine Hyundai spare parts from Korea according to inventory needs.
- Assists in conducting the quarterly inventory of spare parts in the warehouse.
- Managed special projects to improve warehouse operations and supply chain efficiency. like the sourcing out for the new contractor for spare parts warehouse and gray parts review.
Education
Bachelor of Science - Mechanical Engineering
University of the Philippines
Diliman 06.1999 - 10/2004
Skills
- Strategic Sourcing
- Cost Analysis
- Category Management
- Scheduling
- Customer communication
- Data entry
- Customer relationship management
- Service coordination
- Attention to detail
- Effective communication
- Team collaboration
- Conflict resolution
- MS office expertise
- Cost analysis
- Supplier negotiation
- Problem solving
- Contract monitoring
Personal Information
- Date of Birth: 12/08/82
- Marital Status: married
Timeline
On-Road Service Coordinator
Access Services Group
06.2025 - Current
Service Administrator
Access Services Group
08.2023 - 06.2025
Procurement Manager
Re:Sources Philippines
01.2015 - 05.2018
Team Leader/Senior Buyer
Energy Development Corporation
06.2010 - 12.2012
Technical and Order Assistant
Hyundai Asia Resource Inc.
02.2006 - 09.2006
Bachelor of Science - Mechanical Engineering
University of the Philippines
06.1999 - 10/2004