MARICEL Monacillo

• Deliver personalized disability and personal care support in home and community settings

• Assist with mobility, hygiene, daily living tasks, and community participation

• Build strong client relationships through consistent, empathetic, and professional service

• Apply safe manual handling, WHS practices, and palliative care principles

Personal Care & Disability Support Worker

• Communicated daily with clients to enhance satisfaction and provide tailored support.
• Ensured clean and organized environment to promote client comfort and safety.

• Provided high‑quality personal care and emotional support to clients with varying needs

• Assisted with medication prompts, mobility, and daily routines

• Ensured client safety, comfort, and dignity at all times

• Supported clients in activities of daily living, enhancing independence in eating, dressing, and grooming.
• Developed and implemented individualized support plans to address specific client needs and promote well-being.
• Maintained accurate documentation of client progress and service delivery records.
• Offered emotional support to individuals with physical or mental disabilities, fostering a positive and encouraging environment.

• Managed administrative and clerical functions in a 660‑bed tertiary hospital

• Processed patient charges, laboratory records, and documentation with accuracy

• Coordinated with medical staff and escalated clinical concerns appropriately

• Ensured compliance with confidentiality and hospital protocols

• Maintained accurate medical records in electronic health records, facilitating seamless patient care.
• Supported medical staff by facilitating patient intake and accurately entering data into systems.
• Provided administrative support to the nursing team and other healthcare professionals.
• Facilitated communication between departments to ensure smooth operations.
• Provided exceptional customer service to patients and their families at the front desk.
• Verified insurance information and patient details to support timely billing processes.
• Trained new staff on office procedures and hospital protocols effectively.
• Responded to incoming calls and routed them to the correct personnel or department for efficient handling.
• Conducted follow-ups on unpaid bills with insurance companies to ensure timely resolution.
• Adhered to company policies and compliance regulations to protect patient confidentiality.
• Kept current with medical terminology and nomenclature through ongoing learning and reference materials.