MARICHU EUGENIO
Carseldine
Summary
A customer service assistant professional with over 22 years experience in the retail industry. Also, a government clerk with over 20 years experience in the NT Government providing service to internal and external clients.
Gifted Sous Chef with undeniable talents in developing menus to draw in clientele. Passionate individual creating healthy dishes made with locally grown ingredients. Ready for new challenge creating tasty meals for successful establishment.
Experienced with kitchen operations and staff supervision, ensuring high standards of food quality and service. Utilizes strong leadership and organizational skills to maintain efficient and harmonious kitchen environments. Knowledge of culinary techniques and food safety regulations, ensuring consistent and safe meal preparation.
Overview
42
42
years of professional experience
Work History
Chef Supervisor
Compass Group
12.2019 - Current
- Streamlined food preparation processes for faster service times and better quality control.
- Troubleshot equipment issues in the kitchen quickly so as not to disrupt operations or compromise food safety.
- Enhanced kitchen efficiency by implementing effective inventory management systems and reducing food waste.
- Ensured consistent presentation of dishes by establishing plating standards and providing training to kitchen staff members.
- Achieved high customer satisfaction by consistently creating and presenting high-quality dishes.
- Advanced employees'' professional growth through regular performance evaluations and constructive feedback sessions.
- Implemented cross-training programs for employees, increasing versatility within the team and allowing for smoother shift rotations.
- Fostered a positive work environment, promoting teamwork among kitchen staff members for improved productivity.
- Oversaw catering events from planning to execution, ensuring client satisfaction and repeat business opportunities.
- Utilized seasonal ingredients in menu development, offering fresh options that appealed to customers'' preferences.
- Maintained a clean and sanitary kitchen environment, ensuring compliance with health codes and regulations.
- Trained junior chefs on culinary techniques, improving overall skill levels within the team.
- Managed staff scheduling to ensure optimal coverage during peak service hours without compromising quality or efficiency.
- Collaborated with front-of-house staff to provide seamless dining experiences for guests.
- Supported cost control initiatives through careful monitoring of ingredient usage and portion sizes, reducing overall expenses.
- Developed creative and innovative menu items, resulting in increased sales and positive customer feedback.
- Planned and directed high-volume food preparation in fast-paced environment.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Modified recipes to accommodate dietary restrictions and allergies.
- Utilized culinary techniques to create visually appealing dishes.
Apprentice Chef
Compass Group
12.2016 - 12.2019
- Set up food stations by following chef's orders.
- Displayed adaptability by quickly learning new menu items as they were introduced into the rotation.
- Maintained well-organized mise en place to keep work consistent.
- Prepared cooking ingredients for chef.
- Contributed to a supportive team atmosphere by assisting fellow team members during peak service hours when needed.
- Acquired knowledge of diverse cooking methods including grilling, baking, frying, sautéing and steaming to produce high-quality dishes efficiently.
- Continuously expanded culinary knowledge by attending industry events and workshops, staying informed of the latest trends in food preparation and presentation.
- Displayed strong attention to detail by consistently plating dishes according to established specifications in an aesthetically pleasing manner.
- Used food inventory and supplies resourcefully to prevent waste and avoid unnecessary ordering from vendors.
- Received positive feedback from guests on exceptional food quality and presentation, contributing to the restaurant''s reputation.
- Enhanced guest satisfaction through timely preparation of orders while maintaining high standards for taste and presentation.
- Collaborated with senior chefs to develop innovative menu items, attracting new clientele.
Food and Beverage Attendant/Cook's Assistant
Spotless (Defence) QLD
10.2010 - 12.2016
- Customer service
- Cash handling
- Serving customers
- Preparation of salads
- Liaising with Defence military officers
- Stocking & replenishing various kinds of stocks
- Cleaning the whole Officer’s mess
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Coordinated with kitchen staff for timely order delivery, providing a seamless dining experience for guests from start to finish.
- Assisted in menu development, resulting in increased sales and positive feedback from customers.
- Managed inventory and restocked supplies, reducing instances of item shortages during peak hours.
- Reduced waste by implementing effective portion control and inventory management practices.
- Assisted in menu development, contributing to diverse and appealing selection for patrons.
- Trained new staff on proper service techniques and customer interaction, fostering team of competent and friendly attendants.
- Facilitated smooth flow of service during special events and functions, ensuring guest satisfaction.
- Conducted regular quality checks on food and beverage items, maintaining high standards of service.
Assistant Manager (Café)
Jeoles Café (Albion QLD)
05.2010 - 10.2010
- Customer service
- Cash handling
- Liaison with difficult customers
- Supervising staff
- Stocks & deliveries inventories
- Cooking & preparation of foods to sell
- Ordering of stocks
- Cleaning
Sales/Counter Assistant
JB Hi-Fi (Strathpine QLD)
07.2008 - 05.2010
- Liaising with clients in all areas of sales
- Cash handling
- Meeting set sales targets
- Stocking, replenishing and cleaning sales areas
- Assisting with product selection
- Processing payments of various kinds
- Offering advice to customers
- Arranging delivery dates for larger items
- Dealing with customer complaints.Utilising specialist product knowledge
- Monitoring and updating sales display areas
Bindery Assistant
Government Printing Office (NT)
01.1989 - 10.2009
- Working individually and as a team member to turn flat printed sheet into finished product using mechanical gathering; stand alone mechanical operations and bench-work
- Setting of machines and equipment
- To undertake self-checking and monitoring of work produced, using own initiative to ensure quality and specifications
- To create finished work meeting all customer requirements with zero defects and spoilage and achieving specified levels of productivity
- To work flexibly in other work areas as required
- To work as a team member, supporting and training other team members as required, and contributing to the process of continually improving work methods and techniques
- To assist with the cleaning of machine working areas under the guidance of a Machine Operator
- Data entry and adhoc clerical duties
Crew Member
Red Rooster (Marrara NT)
07.2007 - 07.2009
- Cash handling
- Inventorying, ordering, preparing, and stocking items at beginning of and throughout shift
- Selecting, assembling, measuring, heating, and cooking food items
- Keeping order
- Removing spills and cleaning
Cashier
McDonalds (Palmerston NT)
01.2002 - 06.2007
- Supervising staff
- Customer service
- Cash handling
- Prepare and cook food
- Keep the store clean
Registry Clerk
NT Treasury (NT)
02.1997 - 05.1997
- Answer phone enquiries
- Greet customers and offer services
- Provide information
- Received incoming mail and distribute
- Register documents into TRIM (database)
- Filing
- Access and manipulate database
Console Operator
Shell Petrol Station (NT)
05.1985 - 05.1988
- Customer service
- Receiving payments from customers
- Administer the till
- Prepare shift reports or end of day
- Put the food items in fridges or shelves
- Clean the shop floor
- Keep track of stock level and coordinate to place the orders
Cashier
Coles Supermarket (NT)
04.1985 - 04.1987
- Receive and disburse money
- Use of electronic scanners, cash registers or related equipment to process items
- Processing credit or debit card transactions & validating cheques
- Till reconciliations
Crew Member
Kentucky Fried Chicken (NT)
05.1983 - 03.1985
- Cash handling
- Attend to and serve clients
- Taking orders and care of restaurant
- Cleaning
Education
Certificate III -
William Angliss Institute of TAFE
Melbourne, VIC05-2019
High School Certificate - undefined
Darwin High School
01.1988
undefined
Elementary School in the Philippines
01.1984
Skills
- High level customer service skills both face to face and phone based
- Strong skills in the printing industry
- Very adaptable with a positive approach
- Culinary expertise
- Allergen awareness
- Menu development
- Waste reduction
- Kitchen operations
- Special diets
- Recipe creation
- Food safety management
- Customer service
- Kitchen leadership
- Cooking techniques
Hobbies and Interests
Cooking., Spending time with family., Travelling.
Timeline
Chef Supervisor
Compass Group
12.2019 - Current
Apprentice Chef
Compass Group
12.2016 - 12.2019
Food and Beverage Attendant/Cook's Assistant
Spotless (Defence) QLD
10.2010 - 12.2016
Assistant Manager (Café)
Jeoles Café (Albion QLD)
05.2010 - 10.2010
Sales/Counter Assistant
JB Hi-Fi (Strathpine QLD)
07.2008 - 05.2010
Crew Member
Red Rooster (Marrara NT)
07.2007 - 07.2009
Cashier
McDonalds (Palmerston NT)
01.2002 - 06.2007
Registry Clerk
NT Treasury (NT)
02.1997 - 05.1997
Bindery Assistant
Government Printing Office (NT)
01.1989 - 10.2009
Console Operator
Shell Petrol Station (NT)
05.1985 - 05.1988
Cashier
Coles Supermarket (NT)
04.1985 - 04.1987
Crew Member
Kentucky Fried Chicken (NT)
05.1983 - 03.1985
High School Certificate - undefined
Darwin High School
undefined
Elementary School in the Philippines
Certificate III -
William Angliss Institute of TAFE
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