Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

MARICRIS B. DIONISIO

Eastern Creek,NSW

Summary

Having worked in offices for many years, my general knowledge of overall office duties is of a high standard. Ability to adapt to varying roles when the need arises, including the empathetic role that is required in customer relations. High level of self-motivation, I excel with appointed targets and set personal goals to achieve above expectations. Having managed previously, I have developed good interpersonal skills.

Overview

24
24
years of professional experience

Work History

Senior Logistics & Procurement Project Coordinator

Sharvain Projects
Ingleburn, NSW
04.2024 - Current
  • Coordinate procurement activities related to project and operations logistics, including the procurement of materials, equipment, spare parts, consumables
  • Raising Purchase Orders using MYOB
  • Organise Site Inductions
  • Submitting SWMS, ITP’s and Insurances using 3rd party ERP
  • Liaise with 3rd party storage facilities to ensure proper storage of materials
  • Collaborate with the project team to plan material needs and ensure timely delivery
  • Coordinate the movement of materials from storage to the construction site
  • Ensure compliance with safety regulations related to material storage and handling
  • Updating drawings registers, maintaining drawing register for all projects
  • Uploading shop-drawings on Aconex
  • Processing and updating of production Releases
  • Monitor logistics, account for and include imported items into stock (where applicable)
  • Following up and comply with EHS on premises (collectively)
  • Liaising with shipping agents & shipping yards, Sharvain Projects Warehouse in Banksmeadow, managing inbound documentation
  • When required, arranging shipping documents and manage customs clearance in real time, as required throughout the day
  • If required, arranging shipping documents and manage customs clearance in real time, as required throughout the day
  • Participate in preparation of Operational Maintenance Manual for completed projects.
  • Developed and maintained project plans, schedules and budgets to ensure successful completion of projects.
  • Contributed ideas towards process improvements that would increase efficiency or productivity levels.
  • Assessed customer feedback in order to continuously improve service delivery processes or procedures.
  • Produced status reports for customers and senior management.
  • Coordinated with department leads to identify and outline solutions to client-specified challenges.
  • Assisted project manager in drafting schedules and related documentation.
  • Allocated resources and materials to respective departments to accommodate needs.
  • Submitted project deliverables to clients, consistently adhering to quality standards.

Customer Service Manager

Alspec (Aluminium Specialist)
Eastern Creek, NSW
09.2020 - 02.2023
  • Managing Sales Internal/Projects Coordinators
  • Assist with Quotation, Collections, Raising Purchase orders, Picking Slip, Invoices and Credit Notes us Microsoft AX Dynamics
  • Working towards minimising DIFOT
  • Owning resource productivity through running effective demand management and resource supply process both locally and international
  • Build and maintain business relationships with customers by providing prompt and accurate service to promote customer loyalty
  • Forecast and analyse data against budget figures on a regular basis
  • Ensure delivery to the customer service centre key performance indicators, implementing performance management programmes where necessary to ensure maximum achievement of goals and service levels
  • Manage customer contracts which are in jeopardy in line with standard procedures to ensure issues are resolved
  • Manage internal sales towards success and achieve through regular review of opportunity strategies, career development, and ongoing training
  • Proactively support on day-to-day bases, especially the internal coordinators to achieve targets and deliverables
  • Manage recruiting new Internals and Project Coordinators through Internal and External advertisement, phone interviews and scheduling interviews
  • Review the performance of staff, identifying training needs and planning training sessions
  • Create and Update the Training and Development Matrix
  • Creating Work Instructions for a more structured process
  • Reason for leaving - Redundant.

Senior Project Coordinator

Gunnebo Australia Pty Ltd
Bella Vista, NSW
04.2015 - 03.2020
  • Oversee the timely delivery of goods by maintaining and tracking to deliveries are met using the Fleetmatics system and ensuring Time Management is applied
  • Ensure delivery to the customer service centre key performance indicators, implementing performance management programmes where necessary to ensure maximum achievement of goals and service levels
  • Worked with multiple teams in the business, working closely with customers and delivering project requirements, assisting with managing budget and time frames
  • Work with transportation providers and freight payment team to ensure proper accessorial cost and flows
  • Allocating technicians and subcontractors for maintenance and installation nationally – 10 in-house technicians with 15 subcontractor technicians
  • Maintaining and monitoring project plans, status, schedules, work hours, budgets, and expenditures
  • Accounts Receivable and Payable – Debt Collection and Retention
  • Ensuring all technicians and Subcontractors are fully inducted and hold the current accreditation and comply with Fatigue Legislation when scheduling
  • Adhering to frameworks and all documentation is maintained appropriately for each project
  • Owning resource productivity through running effective demand management and resource supply process both locally and international
  • Building influential relationships with a diverse group of internal and external stakeholders and implementing the overall workforce strategy, as well as delivering daily operational excellence
  • Assist with Quotation, Collections, Raising Purchase orders, Picking Slip, Invoices and Credit Notes using Pronto and MFILES Software
  • Extensive Customer Service
  • Complaint Management – ensuring that customer is dealt with professionalism and efficiency
  • Managing all duties performed as a Coordinator – Data Entry – Computer Literacy
  • Reason for leaving - Redundant.

Transport Administrator/Despatch/Warehousing/Payroll

Linfox (Snack brands)
Smithfield, NSW
02.2015 - 04.2015
  • Despatch Coordinator/Warehousing
  • Co-ordinate the planning, scheduling and delivery of goods using SAP
  • Monitoring and reporting of KPI’s including delivery window targets
  • Use of a Paperless Warehouse System (WMS) and Use of in-house software Dock Appointments
  • Use of RF Scanning, Manual Pallet Jack, Scissor Lift, Electric Pallet Jack and Wrapping Machine
  • Build good relationships with internal and external customers through constant communication
  • Ensuring drivers are maintaining records of POD’s, pallet & crate control and all paperwork are filled correctly, and invoices are provided
  • Assisting the transport operations manager to co-ordinate fleet service management
  • Responsible for managing site Induction, and OH&S policies & procedures including injury management and reporting
  • Administration
  • Assisting on payroll using KRONOS both permanent and casual staff
  • Assisting on Loscam and Chep Pallet Management – Inventory Purpose
  • Creating Work Instructions for AGV (Computerised Forklift), Despatch, RORO (Roll On Roll Off)
  • Organising Induction for New staff, Re-Training of Existing Staff
  • Entering Truck Loading Sheet information into Excel and ensuring KP is met.

Officce Manager

Ceva Logistics Australia Pty Ltd
Arndell Park & Rydalmere, NSW
12.2011 - 02.2015
  • Developed and implemented office policies and procedures.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Provided training to new hires on office policies and procedures.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Monitored inventory levels and placed orders when needed.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Developed effective communication strategies between departments within the organization.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Managed office inventory and placed new supply orders.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Delegated work to staff, setting priorities and goals.
  • Provided administrative support to management team including preparing reports and presentations.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Responded to customer inquiries via phone or email in a professional manner.

Project/Major Accounts Co-ordinator

Veolia Environmental Services
Arndell Park, NSW
05.2010 - 12.2011
  • Major Account Coordinator for VISY, ANZ, NAB and Westfield
  • Acknowledging all service issues, enquiries, and complaints in accordance with business procedures and guidelines and ensuring all invoices are accurately processed in a timely manner
  • Respond to inbound calls, emails, and fax, account queries, payments and service issues using SAP
  • Resolving invoice disputes, as per credit request policy, within authority limits and set time frames
  • Liaise with Account Managers /Project Managers/Subcontractors regarding invoices/account queries
  • Sales Analysis Reporting, Management Reporting, Month End Reporting Weekly and Monthly Reporting
  • Creating Policy and Procedure as a Major Account Coordinator
  • Proof Reading and formatting Tender Contracts and Proposals.

Facilities Coordinator/Contracts Administrator

Programmed Facility Management
Auburn, NSW
03.2009 - 04.2010
  • Contracts Administrator for 6 Major Accounts; Woolworths, Myers, Hoyts, and David Jones
  • Allocating jobs to preferred subcontractors for maintenance bookings and raising Purchase Orders
  • Acknowledging all service issues, enquiries, and complaints in accordance with business procedures and guidelines
  • Ensuring all invoices are accurately processed, Invoicing about 300 Invoices a month
  • Creating Jobs in Navision for new contracts, new jobs
  • Respond to inbound calls, emails, and fax regarding the quoted job and their approvals, account queries, payments and service issues
  • Resolving invoice disputes, as per credit request policy, within authority limits and set time frames
  • Liaise with Account Managers /Project Managers and Subcontractors regarding invoices/account queries
  • Sales Analysis Reporting, Management Reporting, Month End Reporting Weekly and Monthly Reporting and Account Reconciliation
  • Ensuring Work in Progress is completed as per the set time allocated
  • Reason for leaving – Career Progression.

Customer Service Team Leader/Contracts Administrator

Cleanaway Commercial and Industrial
Erskine Park, NSW
09.2006 - 01.2009

Customer Service Consultant/Administration

Mortgage Choice
North Sydney, NSW
07.2002 - 08.2006

2IC Deli Department/3 Months Deli Manager

Woolworth’s Pty Ltd
Burwood, NSW
07.2001 - 06.2002

Customer Service Operator

Commonwealth Bank of Australia
CBD Sydney, NSW
10.2000 - 06.2001

Education

Statement of Attaintment in Critical Thinking and Problem Solving -

Online
01-2022

Certificate in Computer Applications for the Office -

Sydney Institute of Technology, Petersham
01.1999

Transcript Wholesale Travel and Tourism Certificate II -

Sydney Institute of Technology, Ultimo
01.1998

Statement of Attainment in Computing Skills for the Office -

Sydney Institute of Technology, Petersham
01.1998

Higher School Certificate -

Concord High School, Sydney

Skills

  • Time Management
  • SAP/GUI
  • Fleetmatics
  • Recruitment
  • ADP Solutions
  • Pronto
  • Salesforce
  • Aconex
  • Project Management
  • Payroll
  • WMS (Paperless Warehouse)
  • Sales
  • Microsoft Office
  • KRONOS
  • Customer Service
  • Accounts
  • Oracle/JD Edwards
  • SharePoint
  • Data Entry
  • Coordinator
  • Warehouse/Logistics
  • Document Control
  • Inventory/Stock Control
  • Scheduler
  • Sentient
  • Tableau
  • IBuy/Ariba
  • Microsoft Dynamix

References

  • David Mysak, Operations Supervisor, GUNNEBO, 0403 094 222
  • Nigel Parnell, Operations Manager, CEVA LOGISTICS, 0417 072 642
  • Cassie Borg, Administration Manager, LINFOX, 0403 592 970

Timeline

Senior Logistics & Procurement Project Coordinator

Sharvain Projects
04.2024 - Current

Customer Service Manager

Alspec (Aluminium Specialist)
09.2020 - 02.2023

Senior Project Coordinator

Gunnebo Australia Pty Ltd
04.2015 - 03.2020

Transport Administrator/Despatch/Warehousing/Payroll

Linfox (Snack brands)
02.2015 - 04.2015

Officce Manager

Ceva Logistics Australia Pty Ltd
12.2011 - 02.2015

Project/Major Accounts Co-ordinator

Veolia Environmental Services
05.2010 - 12.2011

Facilities Coordinator/Contracts Administrator

Programmed Facility Management
03.2009 - 04.2010

Customer Service Team Leader/Contracts Administrator

Cleanaway Commercial and Industrial
09.2006 - 01.2009

Customer Service Consultant/Administration

Mortgage Choice
07.2002 - 08.2006

2IC Deli Department/3 Months Deli Manager

Woolworth’s Pty Ltd
07.2001 - 06.2002

Customer Service Operator

Commonwealth Bank of Australia
10.2000 - 06.2001

Statement of Attaintment in Critical Thinking and Problem Solving -

Online

Certificate in Computer Applications for the Office -

Sydney Institute of Technology, Petersham

Transcript Wholesale Travel and Tourism Certificate II -

Sydney Institute of Technology, Ultimo

Statement of Attainment in Computing Skills for the Office -

Sydney Institute of Technology, Petersham

Higher School Certificate -

Concord High School, Sydney

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MARICRIS B. DIONISIO