Marie Agnese
Pymble,NSW
Summary
Highly motivated science graduate with a major in Nutrition and Metabolism from the University of Sydney. Adept at overseeing cross-functional teams in fast-paced and dynamic environments. Eager to leverage my background in nutrition, along with my organizational and problem-solving abilities, to transition into a new and rewarding career path where I can make a positive impact.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Officer
Sydney Adventist Hospital
05.2021 - Current
- Streamlined operational processes by identifying inefficiencies and implementing targeted solutions.
- Enhanced productivity through developing and implementing effective standard operating procedures.
- Facilitate department-wide initiatives for process improvement, including the implementation of a patient app, to enhance patient satisfaction and process efficiency.
- Manage day-to-day operations and projects within three dynamic departments, ensuring the preparation and delivery of high quality meals and nutrition services to patients.
- Collaborate with registered dietitians to develop and update specialist patient menus.
- Manage inventory and procurement of dietetic supplies and equipment, ensuring adequate stock levels and adherence to budgetary constraints.
- Assist with public seminars, health promotions and other internal and external functions.
- Facilitated staff training on best practices, customer service, and proper handling of food equipment in accordance with all the relevant food safety standards, quality standards, dietetic guidelines & Work Health & Safety (WHS) requirements.
- Assist with the preparation and review of department policies, schedules, procedures and reports.
- Process financial data, statistics, reports and end of month financial month procedures.
- Assisted in recruiting, hiring and training of team members.
- Conducted regular audits to maintain quality standards.
- Improved patient satisfaction rates by addressing concerns promptly and efficiently resolving issues.
Dietitian Assistant
Sydney Adventist Hospital
01.2017 - 06.2021
- Collaborated with the Hospitals registered Dietitians to implement personalised meal plans for patients, considering their medical conditions and dietary preferences.
- Enhanced patient satisfaction with meal options by collaborating with kitchen staff to design healthy and appetising menus.
- Maintained and updated nutritional data in the Hospitals database, ensuring accuracy, confidentiality, and compliance with healthcare regulations.
- Provided daily support to patients with complex dietary needs, ensuring adherence to physician-prescribed nutritional guidelines whilst catering to individual preferences.
- Answered a high intake of phone calls daily, which involved addressing a number of complaints promptly and effectively, resulting in improved patient satisfaction levels.
Education
Bachelor of Science - Nutrition and Metabolism
University of Sydney
Sydney, NSW12.2015
Skills
- Critical Thinking
- Administrative Support
- Continuous Improvement
- Supply Chain Management
- Attention to Detail
- Problem Solving
- Customer Service
Accomplishments
Voted Sydney Adventist Hospital department 'Mission Ambassador' for two consecutive years 2022 & 2023: "Colleagues who actively live out the Hospitals mission & values in the way they work with and serve others every day"
Certification
Google Project Management Professional Certificate (2024)
Additional Information
Community Volunteer Work: Organiser, Hornsby "Soup Kitchen" program: a once per month event whereby warm freshly cooked food is provided to those in need within the Hornsby community.
Timeline
Operations Officer
Sydney Adventist Hospital
05.2021 - Current
Dietitian Assistant
Sydney Adventist Hospital
01.2017 - 06.2021
Bachelor of Science - Nutrition and Metabolism
University of Sydney
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