MARIE ALLAGHEN
Perth,WA
Summary
Dedicated Supervisor possessing skilled in addressing and resolving conflicts to maintain team harmony and performance. Offers 13 years of experience leading talented teams and exceeding objectives. Background includes strong history in aged care community health care work. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. High-energy Shift Supervisor brings outstanding leadership skills and industry knowledge developed over 13-year career. Polished in overseeing facility operations and delegating work to employees. Positive and upbeat professional with results-focused approach. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. EXCELLENT TEAM WORK ETHIC.
Overview
15
15
years of professional experience
Work History
ASSISTANCE CARE TEAM LEADER
SILVERCHAIN
OSBORNE PARK, WA
04.2022 - Current
- Resolved conflicts between employees in a timely manner.
- Coached and mentored individuals on professional development goals.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Provided guidance and support to team members on operational issues.
- Maintained positive working relationship with fellow staff and management.
- Coordinated employee schedules according to shift changes and availability.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Coached staff members to develop long-term career goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Developed and implemented strategies to improve team performance and productivity.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Identified training needs for staff members and developed appropriate programs.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Conducted regular meetings with staff to discuss progress, identify challenges, and develop solutions.
- Created detailed reports on employee performance metrics for senior leadership review.
- Monitored workflow processes and identified areas of improvement.
- Assessed team performance against established goals and objectives.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated with others to discuss new opportunities.
- Maintained updated knowledge through continuing education and advanced training.
Administrative Coordinator
AEGIS ASCOT TRANSITION CARE
BAYSWATER, WA
01.2020 - 11.2021
- Monitored and documented program, staff and leadership actions and drafted update reports for senior leaders.
- Updated and successfully cleared high volume of files daily with reliable accuracy.
- Scheduled regular maintenance checks on office equipment such as computers or printers.
- Updated databases with new customer contact details or changes in existing accounts.
- Advocated for staff training and spearheaded continuous development strategies to maximize team performance.
- Reserved and managed meeting room availability.
- Performed accounting or financial analysis.
- Established and enforced successful operational policies to strengthen team productivity while empowering individual staff to independently handle job tasks.
- Answered phones and routed voicemails to respective employees.
- Assisted team with timely and accurate administrative work covering multiple remote sites.
- Received and distributed mail, letters and packages.
- Provided HR administrative assistance to management team.
- Handled incoming calls and directed callers to appropriate department or employee.
- Set appointments and managed meeting schedule.
- Processed invoices, purchase orders and other financial paperwork in accordance with company policies.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Monitored stock levels within the office environment, placing orders when necessary.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Maintained front desk to provide positive first impression.
- Developed and strengthened client relationships by delivering knowledgeable support.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Exceeded specific team goals and resolved issues, partnering with staff to share and implement customer service initiatives.
- Maintained positive working relationship with fellow staff and management.
Medical Administrator
ST LUKE MEDICAL CROUP
Perth, WA
10.2018 - 12.2019
- Provided support during audits conducted by external agencies such as Medicare or Medicaid.
- Safeguarded medical records to maintain patient confidentiality.
- Generated invoices for services rendered by the healthcare facility.
- Leveraged evidence-based expertise to interpret patient symptoms and test results and create individualized plans of care.
- Compiled monthly financial reports for review by the office manager.
- Verified insurance coverage to ensure accuracy of reimbursement claims.
- Pulled patient records and transferred information to appropriate parties.
- Observed delivery of care and business activities and made recommendations to improve programs, case management and clinical management.
- Oversaw day-to-day practice functions, patient care, medical and administrative staff and business activities.
- Provided assistance to patients regarding appointment scheduling, test results, and other inquiries.
Support Worker
FLEX HEALTH GROUP
PERTH, WA
02.2012 - 06.2012
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
- Facilitated weekly group meetings, listened, offered compassion and supported members.
- Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
- Conducted risk assessments on behalf of service users who were deemed at risk of harm or exploitation.
- Helped clients develop coping mechanisms, technical abilities and job skills.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Worked with leadership, parents and volunteers to establish clear goals and guidelines for group meetings.
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Assisted homeless clients with procuring mental health support and other various community resources.
- Developed positive relationships with service users and maintained professional boundaries at all times.
- Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
Team Supervisor
Juniper Aged Care
Perth, WA
07.2009 - 06.2012
- Led team by answering questions and solving complex problems daily.
- Offered training and support to keep team members motivated and working toward objectives.
- Monitored team members' progress, provided feedback and guidance as needed.
- Assigned tasks to employees and supervised activities to meet operational needs and boost customer satisfaction.
- Assisted in hiring new employees by conducting interviews, providing recommendations.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Developed and implemented policies to improve team performance.
- Completed daily quality assurance duties to provide feedback for improvements.
MULTISKILLED CARE AID
JUNIPER AGED CARE
PERTH, WA
04.2009 - 07.2009
- Built strong and trusting rapport with clients and loved ones.
- Provided emotional support to elderly clients and their families.
- Assisted clients with maintaining good personal hygiene.
- Managed medications according to instructions provided by the physician or pharmacist.
- Encouraged clients to participate in social activities within their community.
- Followed safe lifting and transferring techniques to transport residents.
- Monitored vital signs including blood pressure and pulse rate.
- Improved patient outlook and daily living through compassionate care.
- Performed household tasks such as laundry, cleaning, shopping, meal preparation.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Reported concerns to nurse supervisor to promote optimal care.
- Assisted with meal planning to meet nutritional plans.
- Accompanied clients on outdoor activities when necessary.
- Supported bathing, dressing and personal care needs.
Education
DIPLOMA OF NURSING -
INSTITUDE HEALTH OF NURSING ASUTRALIA
PERTH CITY10-2020
DIPLOMA OF MEDICAL ADMINISTRATION - MEDICAL ADMIN
WESTLEY HEALTH INSTITUDE
PERTH09-2020
CERTIFICATE 3 IN AGED CARE -
TAFE
MT LAWLEY WA09-2009
High School Diploma -
LORETTO COLLEGE
PORT-LOUIS11-1998
Skills
- Team Collaboration
Timeline
ASSISTANCE CARE TEAM LEADER
SILVERCHAIN
04.2022 - Current
Administrative Coordinator
AEGIS ASCOT TRANSITION CARE
01.2020 - 11.2021
Medical Administrator
ST LUKE MEDICAL CROUP
10.2018 - 12.2019
Support Worker
FLEX HEALTH GROUP
02.2012 - 06.2012
Team Supervisor
Juniper Aged Care
07.2009 - 06.2012
MULTISKILLED CARE AID
JUNIPER AGED CARE
04.2009 - 07.2009
DIPLOMA OF NURSING -
INSTITUDE HEALTH OF NURSING ASUTRALIA
DIPLOMA OF MEDICAL ADMINISTRATION - MEDICAL ADMIN
WESTLEY HEALTH INSTITUDE
CERTIFICATE 3 IN AGED CARE -
TAFE
High School Diploma -
LORETTO COLLEGE