Marie-Clare Fadel
Summary
Hardworking employee enthusiastic about learning [Operations Manager] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
23
23
years of professional experience
Work History
Bus Operator
Metro Tasmania
10.2014 - Current
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
- Accepted and processed fares.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.
- Maintained full understanding of local roads and traffic patterns.
- Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
- Built rapport with regular passengers, creating a sense of trust and community within the public transit system.
- Mentored new hires by sharing best practices for effective communication with passengers and navigating complex routes safely.
- Performed regular bus inspections and checked brakes, steering and windshield wipers.
- Collaborated with dispatchers to address route changes, delays, or emergencies in real time.
Hotel Front Desk Clerk
Rucksack Hotel
09.2001 - 08.2003
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
Education
Bachelor of Arts - Comparative Religion And German
University of Sydney
Sydney, NSW06.2001
Skills
- Effective communication skills
- Safe driving skills
- Customer relations skills
- Troubleshooting skills
- Safety-focused
- Complaint and Conflict Resolution
- Communication and Interpersonal Skills
- Dependable and Trustworthy
- Problem-Solving
- Strong Working Relationships
- Situational Awareness
Timeline
Bus Operator
Metro Tasmania
10.2014 - Current
Hotel Front Desk Clerk
Rucksack Hotel
09.2001 - 08.2003
Bachelor of Arts - Comparative Religion And German
University of Sydney
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