MARIE COZENS
SEAFORTH,NSW
Summary
With a proven track record at Navigator Group, I excel in establishing counselling relationships via telehealth with employees to address their needs. Offering assessments combined with empathy leads to identifying the core mental health issues to be addressed. Skilled in connecting with diverse clients whilst offering a range of therapy techniques, my approach significantly improved treatment outcomes for clients through personalized plans and a passion for helping clients on their recovery journey.
Overview
42
42
years of professional experience
Work History
Navigator
Navigator Group
02.2019 - Current
- Provide telephone and on-line based counselling and coaching to employees who are injured or have long-term illnesses.
Onboard employees to various programs including workers' compensation, primary psychological injury and long-term illness. - To build rapport and a trust-based relationship to maximise client commitment to programs.
- Conduct client assessments using on-line psychometric tools.
Provide resources and tools to assist the recovery journey ensuring information, advocacy, support, and referral.
Provide therapy via telehealth or face to face, including Adjustment Counselling, Pain Management, Relaxation Techniques, Imaginal Exposure Therapy, Eye Movement Desensitization Therapy. - Provide sessions according to the contract arrangements and client needs (4 to 25).
- Maintain accurate and timely clinical notes.
- Conduct risk assessments and implement safety plans as required.
- Manage and refer issues to management in accordance with company policies.
Telephone Crisis Supporter Volunteer
Lifeline
06.2012 - Current
- Provide telehealth crisis support to callers to Lifeline.
- Maintain a high level of professionalism while managing sensitive and confidential information.
- Enhance caller satisfaction by providing empathetic and compassionate support during crisis situations.
- Increase caller trust by building rapport through empathy, understanding, and non-judgmental communication.
- Contribute to a safe and supportive work environment by participating in regular debriefing sessions with peers and supervisors.
Telephone Support Volunteer
Family Drug Support Foundation
09.2018 - 01.2019
- Provided telehealth support to family and friends of people engaged in substance use.
- Offered empathy and referrals to relevant supports and resources.
- Used motivational interviewing and reflective listening skills.
- Used strong interpersonal communication skills to convey information to others.
Senior Property Stylist
Living Edge Rental Furniture
06.2012 - 07.2018
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Viewed properties, provided quotes and used strong inter personal skills.
- Selected and installed furniture to homes for sale all over Sydney.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
Owner Designed for You
Self-employed
06.2006 - 05.2012
- Part time property styling and interior design business.
- Completed residential and commercial projects.
Human Resources Manager
FileNET Corporation
06.1998 - 01.2003
- Part time role.
- Established HR policies and procedures including employee contracts for the Australian offices of an American software company.
- Managed recruitment, induction, occupational health and safety, salary reviews and performance management with leadership team.
Senior Policy and Research Officer
Department of Juvenile Justice
10.1992 - 08.1996
- Managed the development and implementation of a program for young women in custody and a program for boys in custody with a multi disciplinary team including health and psychological services.
- Provided policy assistance with preparation of a Government paper on juvenile justice reform.
- Completed research, policy and procedures, attended conferences, wrote speeches.
- Represented department at various inter departmental committees.
Senior Policy Officer
Department Of Corrective Services
11.1990 - 09.1992
- Prepared policies and procedures for gaols in New South Wales, wrote briefing reports and correspondence for senior management and the Minister for Corrective Services.
- Conducted evaluations of programs at gaols.
- Assisted with preparing legislative changes.
Policy Officer
Department of Racing and Gaming
03.1989 - 10.1990
- Assisted with legislative changes for charity and gaming legislation.
- Reviewed Equal Opportunity Plan.
- Spokeswoman for the department for women.
Policy Officer
Department Of Industrial Relations
02.1989 - 01.1990
- Conducted regular reviews of existing policies, identifying areas for improvement or revision as necessary.
- Monitored and evaluated policy effectiveness, recommending necessary adjustments for optimal results.
- Liaised with government agencies and external partners to align policies with broader initiatives.
- Enhanced policy implementation by conducting thorough research and analysis on various issues.
Policy Officer
Department of Corrective Services
10.1987 - 01.1989
- Conducted regular reviews of existing policies, identifying areas for improvement or revision as necessary.
- Wrote policies and procedures, speeches, conference papers.
- Conducted evaluations of programs in gaols and community based programs.
- Prepared Ministerial responses and correspondence.
Research Officer
Secondary Examinations Council
09.1986 - 09.1987
- Conducted research for education committees.
- Executive Officer to various education subject committees involving minute taking, agenda and liaison with members.
- Prepared Equal Employment Opportunity Plan for the organisation with a committee of stakeholders.
Executive Officer
Secondary Examinations Council
02.1983 - 07.1986
- Provided executive support and minute taking to national education committees which reviewed and approved education syllabuses across the United Kingdom.
Education
Graduate Diploma - Counselling
Australian College of Applied Psychology
Sydney NSW07.2020
Graduate Diploma in Public Sector Management - Management
Curtin University
Perth, WA07.1991
Bachelor of Arts - Social Policy, Honours
Bedford College, London University
London, UK06.1983
Skills
- Significant experience providing telehealth counselling to a wide range of employees of different ages and ethnic backgrounds
- High level skills in connecting with clients and providing therapy to address a wide range of mental health issues including anxiety, depression, bullying and trauma
- Significant experience conducting assessments to establish treatment plans which are tailored to client needs
- EMDR level 2 Therapist
- In-depth understanding of managing workplace issues and injuries, particularly psychological injury and trauma
- Long term experience working with Salesforce and attention to detail maintaining accurate information and case notes
Affiliations
- Member Australian Counselling Association
- Clinical Registrant, Psychotherapy & Counselling Federation of Australia
- Member EMDR Association of Australia
Timeline
Navigator
Navigator Group
02.2019 - Current
Telephone Support Volunteer
Family Drug Support Foundation
09.2018 - 01.2019
Telephone Crisis Supporter Volunteer
Lifeline
06.2012 - Current
Senior Property Stylist
Living Edge Rental Furniture
06.2012 - 07.2018
Owner Designed for You
Self-employed
06.2006 - 05.2012
Human Resources Manager
FileNET Corporation
06.1998 - 01.2003
Senior Policy and Research Officer
Department of Juvenile Justice
10.1992 - 08.1996
Senior Policy Officer
Department Of Corrective Services
11.1990 - 09.1992
Policy Officer
Department of Racing and Gaming
03.1989 - 10.1990
Policy Officer
Department Of Industrial Relations
02.1989 - 01.1990
Policy Officer
Department of Corrective Services
10.1987 - 01.1989
Research Officer
Secondary Examinations Council
09.1986 - 09.1987
Executive Officer
Secondary Examinations Council
02.1983 - 07.1986
Graduate Diploma - Counselling
Australian College of Applied Psychology
Graduate Diploma in Public Sector Management - Management
Curtin University
Bachelor of Arts - Social Policy, Honours
Bedford College, London University
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