Marie Decima Lemalu
Kirwan
Summary
I am a result driven person, aptitude to learn with an outgoing personality. A highly organised Warehouse Assistant with over 3 years of experience in managing warehouse operations, inventory control, and order fulfilment with customer service experience as well.
Overview
7
7
years of professional experience
Work History
Customer Service
Smart Service QLD
Brisbane
02.2025 - 03.2025
- Provided customer service support to attendees.
- Implemented strategies to support customer service delivery.
- Provided excellent customer service during transactions.
- Provided customer service support to existing clients.
- Greeted patients and provided friendly customer service.
- Generated reports on customer service activities.
- Greeted visitors and provided customer service assistance.
- Provided excellent customer service to guests.
Reservation Officer
Mauka Warriors Luau
O'ahu
02.2024 - 11.2024
- Manage high volumes of reservations from online travel agencies and telephone bookings.
- Provide customer service by addressing inquiries & resolving complaints in a timely manner.
- Prepare for the current day's arrivals to ensure special requests from customers are action.
- Collaborate with other teams to ensure smooth operations across all areas of the business before the show commences each day.
- Perform administrative duties such as document filing and overseeing daily correspondence.
- Co-ordinate with vendors to ensure all material orders are receive and deliver on time.
- Assist in coordinating logistics for events, including setup, catering, audiovisual equipment and other arrangements.
- Process payments, refunds, and discounts accurately according to business policies.
- Co-ordinate with third party agencies regarding group bookings, package deals and current promotions in place.
Inventory Controller
Move Logistics
Auckland
01.2023 - 01.2024
- Identify obsolete items, negotiated returns with suppliers and disposed surplus materials appropriately.
- Utilize standard operating procedures for ordering, receiving, storing, issuing, transferring, stocking, shipping, and distribution of materials.
- Maintain accurate records of all incoming and outgoing products to ensure proper tracking of inventory levels.
- Resolve customer complaints regarding out-of-stock items or delayed shipments promptly.
- Assist in hiring and training warehouse and supervisory personnels.
- Manage stock takes and investigate variances between physical count results and computer-generated reports.
- Coordinate with vendors to ensure timely delivery of goods while managing costs effectively.
- Analyse inventory to identify excess, variances and obsolete inventory.
- Inspected incoming materials for damage.
- Coordinated inventory, stocking and ordering.
Administrator
Danone
Auckland
02.2021 - 01.2022
- Manage daily email & telephone correspondence from clients.
- Assist in training new personnels in accordance with the company's procedures, standards and policies.
- Scheduling team meetings and taking minutes.
- Reviewed incoming requests for service or materials ensuring accuracy of order details before processing.
Inventory Assistant
Danone
Auckland
05.2018 - 01.2021
- Removed damaged or outdated inventory items from store shelves.
- Coordinated with suppliers to ensure timely ordering and delivery of inventory.
- Tracked deliveries and shipments and updated company system.
- Prepared detailed inventory reports for management review.
- Reviewed reports on inventory levels to adjust based on sales trends or forecasts.
- Unloaded trucks using forklifts or pallet jacks when necessary.
- Packed, sealed, labeled, and affixed postage to prepare materials for shipping.
- Managed all incoming and outgoing shipments, ensuring accuracy of order information.
- Contacted carrier representatives to plan arrangements for shipping and delivery of materials.
Education
Computing Research -
<ul><li>Te Wananga</li><li>Aotearoa</li></ul>
Auckland, NZ01.2019
Skills
- Inventory Management
- Stock Control
- Order picking
- Packing
- Compliance
- Warehouse management systems
- Operating forklifts
- Safety protocols
- Telephone communication
- Email communication
- Ability to work under pressure
- Customer service
- Customer relationship
- Problem solving
- Analytical skills
- MS Office suite
- MS Teams
- SharePoint
- Reservation management
- Data analysis
- Logistics coordination
- Data entry
- Invoice processing
- Order tracking
- SAP experience
- SAP
- Teamwork
- Multitasking
- Paperwork and documentation
- Self motivation
- Customer contact
- Inventory control
- Document filing
- Attention to detail
- Event planning
- Payment processing
- Vendor coordination
References
Sipa Tinai
Email: faasipatinai@gmail.com
Number: 416 630 809
Savelina Curry
Number: 437835622
Dallas Seinafo
Email: Dallas.seinafo@smartservice.qld.gov.au
Number: 0403354892
Timeline
Customer Service
Smart Service QLD
02.2025 - 03.2025
Reservation Officer
Mauka Warriors Luau
02.2024 - 11.2024
Inventory Controller
Move Logistics
01.2023 - 01.2024
Administrator
Danone
02.2021 - 01.2022
Inventory Assistant
Danone
05.2018 - 01.2021
Computing Research -
<ul><li>Te Wananga</li><li>Aotearoa</li></ul>