Marie Denetsos
Vermont SoutH
Summary
Highly organised and motivated individual with an extensive customer service background and additional administrative experience. Successful at managing tasks, meeting deadlines and quickly adapting and incorporating skills into any field of work. While also being highly motivated and passionate in developing my skills, knowledge and wanting to achieve growth in my career in the tourism and the hospitality industry.
Overview
5
5
years of professional experience
Work History
Guest Service Agent
Oakwood Premier
Melbourne, VIC
11.2021 - Current
- Responding to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Resolving guest complaints and ensuring a positive outcome is achieved.
- Assisting the reservations team with over the phone bookings and through email.
- Communicating with problems regarding guest rooms to housekeeping and maintenance team.
- Ensuring great customer service experience and meeting expectations of guests to gain good business reviews.
- Advanced experience with Suite8(Opera).
Receptionist
Cranbourne Visoncare
Melbourne, VIC
07.2020 - 11.2021
- Dispensing.
- Meeting and greeting customers.
- Answering incoming telephone calls.
- Managing incoming and outgoing mails.
- Diary management.
- Organising files and paperwork.
- Preparing and sending out customer orders.
Senior Sales Assistant
Kookai
Melbourne, VIC
12.2019 - 07.2020
- Provided customers with detailed information about products while learning about personal needs, budget and desires of each person.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Boosted team profits with great time and resource management focused on meeting and exceeding sales targets.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanour.
- Visual merchandising.
- Maintaining & organising stock room levels .
Sales Assistant
Honey Birdette
Melbourne, VIC
12.2018 - 12.2019
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Fielded customer questions to share information about products, availability and pricing.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Organising banking & reports while also working towards daily & weekly targets.
Waitress
Hunky Dory
Melbourne, VIC
08.2017 - 12.2018
- Customer service Replenishment.
- Store Close.
- Cash Handling.
- Food Service.
- Dealing with diverse range of customer housekeeping duties.
Education
CPR Certificate
TCP Training
Customer Service Certificate
PHN South Eastern Melbourne
Triage in General Practice Certificate
PHN South Eastern Melbourne
RSA
Complete Hospitality Training
Skills
- Customer Service
- Communication
- Teamwork
- High attention to detail
- Fast learner
- Technology/computer skills
- Negotiation
- Business administration
- Scheduling
- Time management
- Office management
References
Available upon request.
Timeline
Guest Service Agent
Oakwood Premier
11.2021 - Current
Receptionist
Cranbourne Visoncare
07.2020 - 11.2021
Senior Sales Assistant
Kookai
12.2019 - 07.2020
Sales Assistant
Honey Birdette
12.2018 - 12.2019
Waitress
Hunky Dory
08.2017 - 12.2018
CPR Certificate
TCP Training
Customer Service Certificate
PHN South Eastern Melbourne
Triage in General Practice Certificate
PHN South Eastern Melbourne
RSA
Complete Hospitality Training
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