MARIE IOELU
North Lakes,QLD
Summary
Well-organized ready to adapt at coordinating materials movement into and out of the warehouse environment. Detail-oriented and hardworking team player with skills in problem-solving, multitasking and prioritizing tasks. Ready to bring 10 years of related experience and take on challenging new role.
Overview
12
12
years of professional experience
Work History
Distribution Clerk
Baiada Poultry
11.2019 - 12.2023
- Improved warehouse efficiency by implementing an effective inventory management system.
- Streamlined distribution processes for faster delivery times and increased customer satisfaction.
- Reduced errors in order fulfillment by implementing thorough quality control measures.
- Coordinated with transportation providers to optimize shipping routes and minimize costs.
- Established strong relationships with vendors, negotiating better pricing and improved delivery terms.
- Picked orders, scanned products and packed boxes.
- Scheduled pickups and deliveries to maintain smooth operations.
- Checked shipments against paperwork and signed documents.
- Uncovered and resolved errors with minimal oversight.
- Documented stock records and schedules accurately.
Duty Manager
Woolworths
01.2012 - 01.2017
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Implemented new procedures to optimize workflow efficiency within the front desk team.
- Coordinated staff training sessions on new systems or procedures, fostering continuous learning among team members.
- Trained employees in essential job functions.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
Customer Service Supervisor
Woolworths
01.2012 - 01.2017
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Education
Business Administration
TAFE
Griffith, NSWSkills
- Quality control guidelines
- Preparing Shipments
- Inventory counting
- Verifying orders
- Customer Relations
- Resolving discrepancies
- Logistics Planning
- Documenting changes
- Documentation skills
- Verifying documentation
- Managing Deliveries
- Task Delegation
- Prioritization
- Recordkeeping requirements
- Organizational Skills
- Teamwork and Collaboration
- Customer Service
- Retail Sales
- Reliability
- Multitasking Abilities
Timeline
Distribution Clerk
Baiada Poultry
11.2019 - 12.2023
Duty Manager
Woolworths
01.2012 - 01.2017
Customer Service Supervisor
Woolworths
01.2012 - 01.2017
Business Administration
TAFE
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