MARIE KIRPENSTEYN
Aldinga Beach,SA
Summary
Driven by a goal-oriented mindset, I enhanced team productivity and customer satisfaction at Dust Away Cleaning through exceptional communication and strong work ethic. Skilled in client relationship building and workflow management, I consistently delivered high-quality service, contributing to improved efficiency and client trust. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Cleaning Service
Dust Away Cleaning
10.2018 - 04.2021
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
House Cleaner For Important Holiday Clientel
Noble Cleaning and Hospitality
10.2018 - 04.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
Hotel Room Attendant
St Francis Winery
02.2011 - 03.2012
- Performed deep-cleaning tasks on schedule, ensuring rooms remained fresh and attractive yearround.
- Promoted a welcoming atmosphere for guests, maintaining a well-organized and inviting environment.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness in all assigned rooms.
- Supported team members in completing daily responsibilities, fostering a collaborative work environment.
- Assisted in training new staff members, sharing best practices and industry knowledge.
- Maintained excellent communication with front desk staff, reporting completed rooms for timely guest checkins.
- Participated in regular staff meetings to discuss ways of improving team performance and overall guest experience.
Education
Certificate III - Aged Care
Wade Training And Developement
South Australia03.2010
Skills
- Goal-oriented mindset
- Client Relationship Building
- Complaint Handling
- Workflow Management
- Call center experience
- Dispute Mediation
- Customer satisfaction measurement
- Customer Service
- Strong Work Ethic
- Attention to Detail
- Listening Skills
- Excellent Communication
- Multitasking and Organization
- Team Collaboration
- Handling Customer Complaints
Additional Information
VOLUNTEER WORK : Reynella East College
- Volunteer School Services Officer
- Assisting teachers and students with tasks to enhancing students learning
- Helping special needs children, and assisted helping families in anyway I could to maintain a calm and relaxed school life as well
as helpful tips in their home life.
Timeline
Cleaning Service
Dust Away Cleaning
10.2018 - 04.2021
House Cleaner For Important Holiday Clientel
Noble Cleaning and Hospitality
10.2018 - 04.2021
Hotel Room Attendant
St Francis Winery
02.2011 - 03.2012
Certificate III - Aged Care
Wade Training And Developement
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