Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marie Lancaster

9 Rapids Landing Ave Margaret River,WA

Summary

I have extensive experience in Management positions in the retail hospitality and cleaning industries.

I have exceptional customer service skills, work well in a team environment and as a team leader.

Currently employed at Margaret River Senior High School as a cleaner working 30 hrs per week.

I am an efficient and reliable cleaner,

I work well independently or as part of a team.

I have great time management skills with the ability to finish all required tasks within the time frame and to a high standard.

I have exceptional attention to detail and do all the little things, and take pride in my work.

Before starting at Margaret River High School

I managed Margaret River Fudge Factory for two years only leaving this position as the business was on the market to be sold.

I managed the Fudge Factory to a high standard improving the business greatly.

Increasing turnover, I’m a very customer focused individual and strived to make the shop a pleasant place to shop with exceptional service and products.

I was responsible for all aspects of the business opening and closing, rosters banking etc

Training and motivating staff.

Production of fudge in a safe and clean environment.

Creating a positive and encouraging professional work environment where all employees are valued.

Managing disputes or concerns in a professional manner.

Supervised a team of up to 10 people both Juniors and Seniors.

Overview

3
3
years of professional experience

Work History

Cleaner

Margaret River Senior High School
Margaret River WA
03.2022 - Current
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.

Manager

Margaret River Fudge Factory
Margaret River, WA
03.2022 - 03.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
  • Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Cleaning Supervisor

Ocs Cleaning Service
Margaret River, WA
07.2021 - 03.2022
  • Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
  • Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
  • Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
  • Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
  • Completed schedules, shift reports, and other business documentation.
  • Consistently exceeded client expectations by delivering exceptional service and maintaining a strong attention to detail.
  • Conducted regular inspections of facilities to ensure consistent cleanliness levels, addressing any issues promptly.
  • Promoted teamwork among employees through regular meetings and open dialogues about shared goals, fostering a collaborative atmosphere within the organization.
  • Evaluated employee performance regularly, providing constructive feedback and opportunities for professional growth.

Education

None - Varied

Sienna Catholic High School
Doubleview WA

Unrestricted Approved Manager - Hospitality

Clubs Wa
Perth, WA
05.2000

Certificate Of Beauty And Massage - Beauty Therapy

Wa College of Beauty Therapy
Perth, WA
11.1989

Skills

  • Reliability and punctuality
  • Knowledge of cleaning products
  • Efficient Cleaning Techniques
  • Interior and exterior cleaning
  • Chemical Handling
  • Health and safety compliance
  • Professional Appearance
  • Health and Safety Regulations
  • Stain removal techniques
  • Confidentiality Awareness
  • Strong Work Ethic
  • Adaptable and Flexible
  • Communication and Interpersonal Skills
  • Productivity and Time Management

Timeline

Cleaner

Margaret River Senior High School
03.2022 - Current

Manager

Margaret River Fudge Factory
03.2022 - 03.2024

Cleaning Supervisor

Ocs Cleaning Service
07.2021 - 03.2022

None - Varied

Sienna Catholic High School

Unrestricted Approved Manager - Hospitality

Clubs Wa

Certificate Of Beauty And Massage - Beauty Therapy

Wa College of Beauty Therapy
Marie Lancaster