Marie-Louise Carlsen
Brisbane,QLD
Summary
Current marketing student at the University of Queensland with experience in customer service, operational management, and marketing. Proven ability to enhance satisfaction, manage transactions accurately, and contribute effectively to a team.
Overview
6
6
years of professional experience
Work History
Senior Sandwich Artist
Subway
10.2022 - Current
- Directed nightly operations by managing night shifts to oversee cleaning, store closure, and till counts, ensuring efficiency and accuracy.
- Demonstrated customer service skills, receiving positive feedback from over 90% of customers.
- Handled cash register operations at Subway, handling financial transactions with cash, credit, and debit cards, sustaining 100% accuracy and ensuring transaction security.
Floor Staff
Sushi Train
09.2021 - 09.2022
- Supported store operations by assisting with opening and closing procedures, ensuring prompt task completion.
- Coordinated with team members to set-up and breakdown displays for promotions and events.
- Complied with safety procedures when handling food items or cleaning materials.
Floor Staff
Sushi Train
01.2019 - 02.2020
- Monitored inventory levels, restocked shelves, and ensured cleanliness of sales floor along with arranging displays.
- Demonstrated proficiency in operating cash registers, processing transactions accurately and efficiently while managing payments.
- Analyzed customer interactions to identify needs, provide resources and promote excellent service.
Education
Bachelor of Business Management - Marketing
The University of Queensland
07-2025
Diploma of Entertainment Business Management -
JMC Academy
09-2021
Skills
- Attention to Detail
- Communication
- Teamwork
- Operational Management
- High-volume dining
- Liquor, wine, and food service
Timeline
Senior Sandwich Artist
Subway
10.2022 - Current
Floor Staff
Sushi Train
09.2021 - 09.2022
Floor Staff
Sushi Train
01.2019 - 02.2020
Bachelor of Business Management - Marketing
The University of Queensland
Diploma of Entertainment Business Management -
JMC Academy
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